The City of London get about 7 out of 10 as they aren't hiding from the public generally and give various methods for contacting them. They don't however specifically mention 'due adjustment' and talk about 'exceptional circumstances' which are not defined whereas being disabled and unable to write is crystal clear.
The City should not be trying to bump their responsibility to accept verbal representations onto another, very busy, body, Citizens Advice; is there even a branch in the square mile?
This is what is on the PCN, pretty good but could be improved by mentioning due adjustment and the option to phone and make representations.
The need isn't for an instant decision but for the representation to be recorded.
The website is also helpful, up to a point.
The minicom service is helpful for those with impaired hearing or who are fully deaf.
As ever, Mr Mustard spotted something else on the website to take issue with. Technically the right to make representations at the Charge Certificate stage has been lost (although it may be recovered at the next stage; witness statement or statutory demand) but there isn't a legal bar on the City of London considering representations out of time, the law says they 'may' disregard (i.e. ignore) them but the Secretary of State says they should be considered if there is a valid reason why they are late and strong grounds to dispute the PCN. The City are simply trying to put you off and push you to pay up when the Corporation doesn't even really need the money.
End.
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