Due adjustment: #6 Camden Council

 

Following the above response from September Mr Mustard was going to write nice things about Camden Council but he has had to change his mind, although he is still in a good mood today.

Although the request was answered outside of the FOI system he still communicates with parking via FOI and very cordially too. The FOI officer cannot be faulted for his speed and friendliness of response. No criticism is made of him.

The switchboard telephone number to call is 020 7974 4444 (option 5). If you know of someone with a PCN who cannot write due to their disability please have them test this system out. If that doesn't work Mr Mustard will find them an expert to help out.

Mr Mustard followed up to see if the telephone number was going to be printed on PCNs as otherwise how would a disabled person know it? There then followed a quick and amusing (except for the adverse effect) exchange of emails.

Thus Camden get about 5 out of 10 for due adjustment.

Mr Mustard thought he should also have a look at the website to check if the due adjustment phone number was there and it wasn't, so how anyone was going to find the number is a mystery.

There are other items on this page which Mr Mustard find worthy of comment.

The website says 'you cannot challenge by phone'. Yes you can, London Councils who set the rules under statutory authority say the disabled who cannot write must be able to make representations by telephone.

Do not use the chatbot. Mr Mustard doubts that it ever tells you that you have a good case.

Internet Explorer is still supported by Microsoft until June of this year so shouldn't be excluded yet.

You can only use the Microsoft operating system to look at cctv, a bit awkward if you only have Apple products.

There are circumstances in which you should be allowed to recover your car from the pound without paying. A single woman robbed of her handbag late of an evening (luckily she had the car key in her pocket but nothing else) should be allowed to recover her car (with a promise to pay later) so that she can get home safely. Mr Mustard is sure he has seen such a policy somewhere but can't put his hand on it right now. Somebody who reads this and knows will doubtless add the information in the comment box.

End.