Mr Mustard gives Hackney 7 out of 10. The Freedom of Information response makes you think, at first blush, that everything is perfect, but on closer inspection it isn't.
Firstly in the how to challenge section of the PCN it doesn't state that you can challenge by phone.
Elsewhere on the PCN it says you can phone 020 8356 8877 to make an enquiry or obtain information (no mention of challenging it)
That paragragh doesn't make clear that you can also phone to make oral representations so why would you try?
The website doesn't mention the ability to make oral representations in the first section you would check.
but further down there is better information
The contact centre number the link takes you to is 020 8356 8877.
The PCN needs to be amended (Mr Mustard had one from September 21) to make it clear to the recipient that one can make oral representations.
End.
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