Due adjustment: #2 - Barnet Council

As he has a filing cabinet full of PCNs Mr Mustard didn't need to ask Barnet Council anything in order to know what arrangements they have to assist the disabled, in particular people who cannot for whatever reason write challenges to PCNs.

The telephone number to phone in order to make a verbal representation, as your disability prevents you from writing it, is 0161 913 2523

How did Mr Mustard find this out? He looked at an October 2021 PCN issued on street.

It did not contain any information to assist the disabled.

He looked at a Notice to Owner which contained this sentence on the second page.

He went to the suggested web page and found this after pressing 'page down' three times.

The disabled are not informed of their rights until after the discount period has expired. This is clearly unfair.

A person who cannot write is assumed to have access to, and be able to use, the internet. This is also unfair.

Why not just print this on page one of the PCN and the Notice to Owner.

Mr Mustard will have to lodge a freedom of information request to find out how many people have availed themselves of the reasonable adjustment. Any bets that the answer will be zero?

This ability is something that Mr Mustard would like to see people (who cannot write) try out. If you hit problems, please message Mr Mustard and he will find you a representative who will assist you with the PCN and also make a complaint.

End.