29 September 2017

Haringey Council got greedy & lost the lot

Haringey Council lifted and removed the car of a friend of a friend of Mr Mustard. To see what sort of experience it was Mr Mustard went to the pound to see the car recovered. It is a tense & unwelcoming place.

In order to get your car back you have to pay the removal fee, any per night storage charges and 50% of the PCN value. That 50% is what the council will accept in full settlement within 14 days.

This is what the PCN says

This is what the balance was on the council website

That is clear then, there is nothing owing for the PCN.

The representations for a refund being refused an Appeal was made to London Tribunals. The council's case summary contained this shocking demand:

That is to move the goalposts after the full time whistle has blown and claim a penalty.

The adjudicator was not amused. This is what he said.

Asking the authority (Haringey Council) to research more thoroughly is lawyer speak for wake up & don't try that trick again.

It wasn't a ruse that Mr Mustard had ever seen before and it was never going to work for three reasons:

1. The council have a general duty at law to be fair and demanding extra payment at the Appeal stage is outwith the Regulations and manifestly unfair.
2. The council had the car and so could extract the penalty that was properly due on release of the car.
3. Contract law defines a contract as containing an offer, acceptance and consideration which all existed in this case.

Haringey Council have been ordered to refund the £65 PCN payment and the removal fee of £200. Three times in the last 3 months Mr Mustard has challenged their vehicle removals, twice they refunded of their own volition (which is rare) and this third time they have been ordered to do so. Mr Mustard just loves Haringey Council.

Yours frugally

Mr Mustard

28 September 2017

Yellow box junction - quiz 2

Watch the cctv and the black car which exits to the left hand lane but does not quite leave the box.

Leaving aside the moral question of whether a car minding its own business & not causing any delay to anybody should be sent a ticket, Barnet Council thought the driver (car owner receives it) deserved one (or perhaps just their computer did even though Mr Mustard is assured that all cctv is checked by a person before issuing a PCN, an assurance which he doesn't have much faith in) the question is

'Was a contravention committed?'

Here are the Regulations:

The prize for getting this correct is that you won't get PCNs in the future (mean Mr Mustard!).

Yours frugally

Mr Mustard

26 September 2017

Barnet Council parking are getting better - at apologising

A good apology is a thing of beauty and Barnet are getting better at them but then they do have to send Mr Mustard quite a few.

Mr Mustard checks the on line balance of every PCN he handles every 10 days or so. When he then sees a balance increase by £8 he knows that, in theory, an Order for Recovery has been issued. It turned out that Barnet had been increasing the balance when they asked the Court to approve the debt registration rather than when the Court responded. He is told that this was due to human error but Mr Mustard thinks it was the way the system was set up.

The event which confirmed that the horse was before the cart was when Mr Mustard, having seen a balance increase by £8, submitted a witness statement in order to get a debt registration cancelled and the TEC (the relevant part of the Court) told him that the PCN had not been registered as a debt. That was a procedural impropriety (blunder) on the part of the council.

You can keep an eye on your Barnet PCN balance here

Note that the fault was down to NSL who are meant to be PCN processing experts. Mr Mustard wouldn't want to deal with amateurs if this is what experts are like. Mr Mustard has been described as a professional lay representative which is, of course, an oxymoron. It is harder to get your contractors to do the right thing than manage your own staff doing it as they are within your sight. This is one of the prices you pay for outsourcing, loss of control.

Yours frugally

Mr Mustard

25 September 2017

Lambeth Council - dropped footway = lowered standards

Sometimes the public end up knowing more than the functionaries who are punishing us. That is often now the case for Mr Mustard. He was sent the above PCN and he said straightaway to his client that it would not stand up to scrutiny at the tribunal. The reason being that the correct wording for code 27 is longer, and funnily enough Lambeth almost know that as they have fuller information on their on line system

and here are the officially approved words

Here is what the legislation says

Now Mr Mustard will show you what the kerb looked like where his client's car was parked:

That is not a garage or driveway to facilitate vehicle entry.
There isn't a cycle track there.
Is it for pedestrians to cross the road? Here is the opposite side
No dropped kerb there so no contravention as not especially for pedestrians to cross the road & no dimpled pavements to alert the blind.

On 11 September Mr Mustard told Lambeth that the words on the PCN did not amount to a contravention and that a contravention had not occurred in any event as the black doors look like they lead to an equipment store.

On 21 September they rejected his argument:

The response is wrong because parking against every dropped kerb is not a contravention; parking across your own private drive outside of cpz hours is ok (as long as the drive is not shared). Parking in front of a pram store or equipment room is also not a contravention. In addition the Highway Code does not exactly reflect the law (not Rule 217 either but Rule 240 and/or 243 and then it refers you to the relevant laws in red after the Rule) and not adhering to the Highway Code isn't necessarily a contravention and certainly not in this case.

The council haven't appreciated that Mr Mustard's client did not breach parking regulations so really shouldn't send such sanctimonious responses.

The decisions of the adjudicators are not binding but they are persuasive and here is an extract from a relevant one

We are in a situation in which the motorist will still be worried, despite Mr Mustard's assurances and where we now have to wait for a month and then go through the formal representations and doubtless get rejected again and then make an Appeal to the independent adjudicator at London Councils at which hearing the matter will be wrapped up in a couple of minutes and Lambeth Council will have burnt the £30 hearing fee.

If you have a dropped footway PCN in Lambeth, you now know what to do. Make representations that the PCN does not state a contravention.

Yours frugally

Mr Mustard

24 September 2017

Welcome to Hounslow Civic Centre - that will be £60 please

The tribunal does throw up some corking decisions sometimes & Mr Mustard only loooked at this one because of the words 'civic centre' which he finds to be a magnetic draw.

Mr Mustard doesn't understand why photographs taken at 10am are dark as for safety the car park should be well lit indoors and/or the council could activate the flash setting on their cameras? One lesson to learn from this decision is the wisdom of keeping all those little vouchers in an envelope behind the sun visor or in the glove box, just in case (especially as somehow the PCN went missing).

Yours frugally

Mr Mustard

22 September 2017

Pull the wool?

You've got to be good to pull the wool over Mr Mustard's eyes.

His client paid to park in the Golders Green Road, she forgot she was driving her husband's car and so paid for her own one. Needless to say she received a PCN. She challenged the PCN and then the Notice to Owner on the not unreasonable grounds that the council had not lost out. She was rejected twice.

For the tribunal appeal Mr Mustard's help was sought. He filed an Appeal which was partly on the grounds that the bay sign did not tell you that you could use a parking meter, at which it is impossible to pay for the wrong car as a registration number is not required (and you are unlikely to place the machine receipt in the wrong car!).

Here is the relevant section of the council's case summary:

PbP = PayByPhone
and here is the plan they produced of the area showing the parking restriction signs

No parking meters on that plan.

Mr Mustard went to the council's maps and extracted another version just a little further down the road and oh, guess what, there is a parking meter which was just off the page in the council's evidence to the tribunal.
ooh, a parking meter at the other end of the bay.
A coincidence, an outright lie or just an unfortunate oversight? Mr Mustard will be filing a complaint with the council that he has been lied to.

The other interesting fact about this PCN is that the motorist paid £2.10 to park for an hour (including the optional 10p text reminder which Mr Mustard does not opt for as it is poor value being 5% of the parking charge) and then extended for 30 minutes at a cost of £1.10 (a 10% uplift to receive a text!) and the council had not refunded the charges paid to park although that would be the obviously fair thing to do.

This time, once the case hit the tribunal stage and Mr Mustard argued that it was procedurally unfair (a general law requirement for enforcement authorities so to be)  the council refunded £3 (not the 20p you note) in order to see if they could hang on to the £60 PCN. That looks unlikely given that they have either mislead or lied to the tribunal and to the Appellant (the motorist making the Appeal). There are dire warnings on council paperwork that motorists risk fines of £5,000 if they tell porky pies; Barnet Council need to get their own house in order.

If you are in the same boat and going to the tribunal do ask for a refund of the parking fee that you paid.

Yours frugally

Mr Mustard

Barnet Council have now been in touch with Mr Mustard, apologised for the inconvenience and cancelled the PCN. It was just an error, not an attempt to deceive.

21 September 2017

The school zig-zag trap

There is a common belief in Barnet that school zig zags are not enforced during school holidays. Traffic wardens do walk straight past (unless there is also a single yellow which is operative) but the cameras are still on.

Having read the above report Mr Mustard found that the school was closed from 1 to 17 April. He then checked the Barnet Open data moving traffic dashboard for that period and found that cameras had issued 138 PCN of which 7 were at Hale Drive. So you must be careful. Here are the listed camera locations but it is best to look up before you stop on the zig zags

CCTV can easily be moved so don't rely on this list, look up the poles for cameras, possibly like these

If in doubt, stay off the zig-zags.

The PCN which went to the tribunal is a pure a case of revenue raising as you can find but the adjudicator's hands were tied as strictly a contravention had occurred and his job is to apply the law - he evidently wasn't impressed with the council though.

Yours frugally

Mr Mustard

18 September 2017

No change for the better at Barnet Council

All due credit to the Barnet Times for another good (bad news for the motorist) story about parking tickets.

It took Mr Mustard an hour to find it but he knew he had seen the same problem before and it turned out to be in April 2016. Here is the blog post. In that case, probably due to being the embarrassed & guilty party, the council just quietly cancelled the tickets (PCNs) and didn't write to Mr Mustard to tell him what they had done nor apparently to the motorist but the zero balances on the council computer were enough to satisfy the injured party on that occasion.

Mr Mustard wrote to a parking manager as follows:

As a general rule would it not be sensible for moved cars to be stickered up with the fact that they have been moved by the council and are not to be ticketed?

No reply was received and so nothing, it seems, has changed.

Mr Mustard's advice is still pertinent today. In addition, the fact that the vehicle has been relocated should be notified to TRACE who can also be contacted by telephone on 0845 206 8602 as they are the pan-London contact who keep a track of impounded cars to whom the police will refer calls and are likely to receive calls about relocated cars. Putting notices up on posts near to where the cars were moved from as to where they were moved to could save a lot of stress and wasted time for motorists.

Hopefully Mr Mustard won't need to write yet another blog on this subject in 2018.

Yours frugally

Mr Mustard

14 September 2017

Someone show Dean where his elbow is

Barnet Times: Link to paper

So Councillor Dean Cohen says that each bay has its own unique code. Let's see. Here are extracts from the council's own map of bays in the Broadway, Mill Hill of two adjacent bays, separated by a yellow line.

outside 52

outside 56-66
So there are two adjoining bays both of which are numbered 9509 which could easily lead motorists to think all the bays in that road have the same number.

So where is Dean's elbow in case he asks? He sits on it.

Yours frugally

Mr Mustard

p.s. In Enfield they do it differently. The whole of Southgate shopping district has just the one code.

The defence to this PCN is that the council have been paid the appropriate parking charge and that on your phone it does say you have paid in the Broadway. The PCN says you haven't paid in the Broadway. It does not refer to a failure to pay in bay 1234. You can beat a PCN like this one if the circumstances are suitable & properly argued.

12 September 2017

Newham - 6 stressful months

Regular readers will recall the blog post about Newham and the cloned car previous blog and the PCNs have now finally been disposed of. Mr Mustard thought you might like to see his most recent exchange of emails with Newham Council.

Again thank you for the additional evidence in regards to the claim of a cloned registration.

I’ve now been able to compare both vehicles and we can now accept that the vehicle captured by our CCTV camera’s is not the vehicle belonging to redacted. We therefore shall be contacting London Tribunals to advise that we will not be contesting 6 appeals.

I hope that you can see from the evidence pack why we were unable to cancel the PCN’s before until now. When we contacted the Police by telephone they advised that they had no record of the reference numbers supplied. This obviously raised suspicion.

After contacting both Redbridge & Barking & Dagenham in respect of the cancellation letters you supplied, both authorities advised that no investigation was carried out to come to their conclusions. We therefore had not found grounds to cancel the PCN’s.

After reviewing the evidence supplied this morning I’m happy to accept the cloned vehicle claim and well be cancelling all PCN’s this afternoon. I’m sorry we couldn’t have come to this conclusion earlier.

Please accept this email as acknowledgement that we will be A) not contesting the 6 ETA appeals scheduled for tomorrow afternoon, and B) that the following PCN’s have been cancelled

Thank you for your detailed response. I promised that I would send further thoughts, which will appear on my blog but without your name.

The evidence I had just sent you was a PowerPoint presentation of differences between the two cars, which my client had organised and an insurance assessor's report that the real car had not been in a recent accident (and there was YouTube footage of it relating to an accident with a London Ambulance Service vehicle) which confirmed that my client's car had not recently been repaired.

I don't agree that you couldn't tell that the two vehicles were different before now. The formal representations included 'The attached photos may help highlight difference in the actual car to your captured images'. Your response was 'If this is not your vehicle and is a possible ringer, then you need to supply evidence, and also pictures of your own vehicle, so that the Council can compare'. Perhaps I did forget to include them when writing to you but given the clear statement that they were included you could have asked for them to be supplied within 14 days without getting anywhere near the 3 month limit for responding which applies to moving traffic contraventions. Even better, Newham allow for representations to be made only in writing or by fax (not many of those nowadays) and not the 21st century method of email and then the inclusion or not of the photographs would not be in doubt and the whole communication process would be slicker.

However, if we move forward to the making of the Appeal to the tribunal, I know you had 7 clear colour photographs of the real car, including shots from all 4 sides of the car, to study and that was more than adequate for you to see that the wheels, number plate mounting screws, side windows and rear window were different and the borough missed an opportunity at that stage to accept the car had been cloned but did not avail themselves of it.

You did try to stand up my Appeal points that Barking & Dagenham had cancelled two PCNs, that Redbridge had cancelled one and that Civil Enforcement for the Ibis hotel had cancelled one. In addition no claim was being made by the London Ambulance Service for the damage to their vehicle.

You didn't have authority from my client to speak to any of those organisations (although it would have been granted if requested) and so your emails to them containing my client's data probably breached the data protection act especially as you told one of the councils what the police had told you and induced them to break the Act likewise. One council told you that they had found minor differences in number plate screw placement and so they gave my client the benefit of the doubt; Newham chose to ignore that evidence/conclusion.

One police force confirmed that my client had phoned in the report of cloning; this was probably a data protection breach. They gave you the full reference number whereas I only gave you the last 3 digits (not realising it wasn't complete) but they declined to confirm the address and car details as they didn't regard email as secure. That however should have been enough for you. My client's report of cloning to the police had therefore been verified by you. Why you then contested the Appeal in the light of the evidence, the car, on the balance of probabilities, having been cloned, is not easily understood. I think you had ample evidence on which to cancel the PCNs.

How likely was it that my client would clone his own number plate onto a similar but different Audi, knowing that the PCNs would all come to him as registered keeper, so that he could go on a parking ticket and bad driving spree (there were 11 events in 4 days) in east London whilst living in Warwickshire?

Whilst in law, there is a presumption of innocence until proven guilty, PCN are civil contraventions and the relevant Regulations or Acts have been written the other way around. You are guilty by default if you don't defend yourself.

Put yourself now in my client's shoes. He is an innocent man. He has received 10 penalty charge notices (one was a parking charge notice but no matter) which he has had to fight. During a 4 day period he was sent demands worth more than £1,000. No matter how innocent you are that is a worry.

Unlike the other boroughs Newham dilly dallied with his representations and they are rather generously allowed 3 months in which to respond rather than the already over generous 56 days which apply to parking PCN. If my client had missed any 28 day deadline he would have become liable for the PCNs at an uplift of 50%

Whether I do the paperwork, or my client does it, it still has to be done.

Newham would have looked a little foolish at the tribunal because of this statement in the case summary "There is no explanation as to the relashonship (sic) between the appellant and Mr Dishman' There doesn't have to be an any further explanation. Newham were in possession of a signed letter authorising me to be the representative. It is the right of any person to have, in a civil matter, any representative they wish. The tribunal were hardly going to be at all bothered by my presence having adjudicated on 124 PCN with me as the representative in 2017 alone. In fact they find my presence helpful as they receive carefully crafted representations which go to the heart of the points in question each time which makes them more efficient. I am sure you will take account of my experience should I appear as a representative in Newham on a future occasion, as I will from time to time.

So my client is already stressed by the number of PCNs he received and then Newham taking from 28 March to 26 June to formulate & post their rejection left my client under the burden of 6 possible PCN at £130 for a day short of 3 months. That was an unreasonable delay on your part and even then you only responded on 4 out of the 6 PCN.

My client then had to book a day off from his workplace in order to travel to London for the hearing, his evidence in person would have shown him to be a credible witness and I think I could have shown that Newham's behaviour in not properly comparing the photographs at the time when the Appeals were lodged a month prior, was wholly unreasonable and made a good case for costs notwithstanding that they are rarely awarded. We'll never know now. I have missed the spectacle of seeing how you were going to argue that my client, with 5 spoke wheels on his car, parked for the day within a short distance of the tribunal so you could have examined it along with the adjudicator, was the same car as the one Newham filmed with 10 spoke wheels.

In addition, in order to obtain my assistance, my client agreed at the beginning to donate to the North London Hospice. The suggested rate for one PCN is £25. He would have been £225 out of pocket for 9 PCNs but I didn't press him to donate that amount as I expected the cases to be quick & easy. They were, except in Newham.

I asked the adjudicator last week how many cases of cloned cars which appeared in front of him were not real and he struggled to recall any. I have read every tribunal decision for Barnet during the last 5 years and the only cloned cases lost were ones on which the motorist hadn't got their act together properly to produce the evidence. The vast majority of cases had provided photos and had very quick cancellations.

I don't know what it has been like in Newham as I rarely read decisions for your borough but what I do think is that you need to have a rethink about how you deal with such cases. I had a look at your parking policy and searching for cloned or cloning reveals no answers.

I think the time has come to update your policy and have a more open mind that if a motorist says his car has been cloned, it probably has. Please remember that you are dealing with people with real feelings, not just PCN numbers.

Sorry this is a long read but it is intended to do good and assist Newham Council to do better.

Yours frugally

Mr Mustard

4 September 2017

Haringey - too hasty

The story

This parking, slightly across the dropped kerb, was a little inconsiderate but didn't stop anyone in a wheelchair from getting down the dropped section although it occurs now to Mr Mustard that it is very dangerous for any self propelled wheelchair user to have to suddenly appear around any parked vehicle.

The van was so parked for a few days. On the Thursday a traffic warden gave it a PCN. On the Friday a different traffic warden gave it a second PCN (rather oddly Mr Mustard has two original PCNs for the Friday, both supposedly issued by the same traffic warden at the same time & yet the signatures are markedly different - that would probably have led to cancellation at the tribunal). For a continuous contravention, one that is in force 24 hours a day, such as double yellow lines, parking on the pavement where not allowed and dropped kerbs, it is only possible for the local authority to extract one penalty. Thus the first mistake that Haringey made was in issuing the second PCN. They then compounded their error by uplifting the van to the pound and Mr Mustard's client duly trotted along there 2 days later, paid for 50% of the second PCN, £200 for the uplift to the pound and £80 for 2 night's storage (his client not finding his vehicle missing until the Monday - can you find something is missing? surely you don't find it). The first PCN was given to the van owner to made an informal challenge if he so wished, you only have to pay the PCN which caused the uplift to get your vehicle back, a council cannot force you to pay other unpaid PCN you might happen to have.

Mr Mustard made the formal representations on the basis of illegality. It took 49 days for Haringey to respond (they would have automatically lost if another week had passed without response) and they sent a lovely letter.

Separately they rejected the informal challenge made to the earlier PCN but Mr Mustard hadn't made any, he merely mentioned it in passing when challenging the second PCN. That should lead in the end to the first PCN being cancelled for procedural impropriety, as a council cannot reject a challenge you did not make. Mr Mustard is a big fan of Haringey Council parking department who have managed to cross his path only 3 times this year with the score being Mr Mustard 3 Haringey 0.


Some of you may think that compensation should be paid as the council issued the second PCN when it was beyond their powers to do so and impounded the van when equally not entitled to do so for the reason they relied on (but were for the first PCN). Sadly their is no legal mechanism, aside a small claim in the County Court, to obtain compensation. Enforcement authorities do not voluntarily pay out, even if requested to, which all goes to show that it is all about the money. It would stick in their craw a bit given that the parking wasn't of the highest order in this case.

General advice

Mr Mustard's general advice is that having paid out to get your car back after it has been towed you will only ever get your money back if, within 28 days, starting with the day you get your car back as day 1, you make representations to an enforcement authority (the council, TfL, City of London etc). Usually, as they have your money, representations will be rejected within the 56 days allowed and then you can make an Appeal to the Independent Adjudicator in the next 28 days and have a hearing about 28 days after that. You may be out of your money for 5 months (or never see it again if you lose at the tribunal Appeal but at least you don't have to pay any more out) so get a move on.

Please, always made representations and then always go to Appeal (unless there really are no possible grounds for a refund) as it may help authorities to be a little less hasty to remove vehicles. If you do nothign within the first 28 days your money is lost forever even if, as in this case, you were not liable for the penalty.

Please also leave a little more more at junctions for safety's sake.

Yours frugally

Mr Mustard

1 September 2017

Taking flipping Liberties - or TfL for short

Mr Mustard's client received the above Notice to Owner, but hadn't got the PCN and thus the location description was too vague to satisfy the requirement to set out the grounds on which a penalty was due.

Mr Mustard made the formal representations on line & in time, that due to the vague description on the Notice to Owner, the contravention was denied (his client often being in the Stamford Hill area & not having a PCN from the relevant date).

TfL wrote this:

Mr Mustard ignored the letter as formal representations had already been made which TfL were obliged to accept or reject within 56 days, the letter itself confirming that representations had been made. There wouldn't have been any photographs on a PCN given out at the roadside.

TfL neither accepted nor rejected the representations. After 67 days they issued a Charge Certificate as if no representations had been made and that increased the balance due by 50% to £195

Mr Mustard has now lodged a complaint which TfL will, if they do as they usually do, fail to respond to. Then Mr Mustard's client will be forced to lodge a witness statement in order to obtain a tribunal hearing. TfL will have wasted the £8 debt registration fee and the £30 tribunal fee and will lose the Appeal because they have not followed the set procedure. It is just plain wrong to put the client through the mill like this, a mill he shouldn't be anywhere near.

Mr Mustard has noticed a few enforcement authorities acting in this way (Islington & Camden to name but two, not Barnet generally). They receive formal representations which are valid but they don't like what is said so they engage the motorist (the Owner technically) in correspondence which is not within the Regulations which govern the Appeal process.

Mr Mustard thinks an extra letter would be reasonable if it was to the benefit of the motorist, something like:

Dear Sir / Madam

You have made a representation that your blue badge had slipped off the dashboard. If you provide a copy of that badge to us within the next 14 days we will cancel your PCN. If you do not do so we will reject your representations and you will then have the right of Appeal to an independent adjudicator.

Yours etc

That approach is in accordance with the letter of the Regulations and the spirit of exercising discretion in suitable cases (not likely though on the 20th time your badge falls off the dashboard).

If you are sent extra correspondece of the less clear kind Mr Mustard advises counting 56 days from the date of your representation being delivered to the enforcement authority for parking contraventions and 90 days for other, moving traffic, contraventions and then telling the authority that in the absence of their Notice of Rejection they have accepted the representations by default and that the PCN must be cancelled. (If their Notice of Rejection has actually got lost in the post you will have to go down the witness statement route in any event).

Yours frugally

Mr Mustard