Hounslow Council were very quick to respond, the same day, and were apologetic
but had no reason to be concerned as what they have as a 1st strike policy covers many of the main problems and is exteremly fair and reasonable.
If Hounslow add some paragraphs about common problems like being delayed at the doctor's or as a hospital out-patient, they will be well on the way to a comprehensive policy.
The end.
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