Mr Mustard drafted a complaint for Tristan to send, it got over-looked at the time but finally got sent on Sunday afternoon. Mr Mustard doesn't mess about, complaints about laws not followed should be sent to the Monitoring Officer:
Ms Langley was quick to respond to her email, wrote back very quickly (Monday morning at 9.09) in a friendly and open way and although Mr Mustard hasn't given you the numbers her email footer includes both a landline number and a mobile. That is rarely the case in Barnet Council where staff don't want the public to be able to phone them up or often to even email them. Public accountability should include multiple easy contact methods. Well done Cornwall Council.
The council get a pat on the back for admitting there were 9 other similar cases of which 4 had been paid and those motorists are going to get a pleasant surprise, a refund for monies they paid which were not legally due. Cornwall Council's reputation will be enhanced by their behaviour.
The apology feels sincere and there will be no need to go to stage 2.
There is however one odd fact about this, Mr Mustard himself sent a Freedom of Information request to Cornwall Council in April, which they answered quite quickly (so another bonus point) as follows:
The bonus point is somewhat wiped out by the minus 10 for a wrong answer.
The question should have rung an alarm bell. Ask yourself, FOI officers, why someone is asking a question that is so precise, it was in this case because Mr Mustard knew the answer was at least one occasion and probably more.
Mr Mustard hopes that the council are now checking all deadlines which apply to PCN processing and adapting their software to make sure they are all respected.