16 July 2015

Dapita (you'll see) (best check your CPZ permit)

The motorist doesn't know that when it comes to wrongly issued permits that the fault lies with Dapita (Capita - who have managed to renew a C zone permit as a D zone, taking business process management to a whole new level of spectacular incompetence) and this is not a one-off although the usual mistake is to send you a permit with no zone marked on it which in theory you could use in any zone (although you might struggle to explain to an Adjudicator why you thought you qualified for an all zones permit).

It is now just 2 months short of 2 years since the customer service (or lack of) contract started with Capita (well renamed Crapita by Private Eye) and you would think by now that they might just know one CPZ zone from another but no, this is what you get for employing cheap call centre staff in Coventry (Mr Mustard has nothing against Coventry & in fact has plans to visit there soon) who possess zero local knowledge because they don't travel about the borough seeing things. The councillors who didn't read much or any of this long contract which they foolishly signed up to won't have carefully road tested the service before going ahead either. Mr Mustard hazards they would all road test a new car before they bought one (a new car worth £30,000 is a mere 0.04% of the value of the Crapita customer service contract) and that they would spend longer test driving a new car than test driving the Crapita service before agreeing to buy.

Now, given the above error, please all pop outside now to check if you have the correct CPZ zone for your road, you can always search for your address here then click on a restriction and the hours and zone will pop up.

Whilst you are looking at your permit you might as well check the expiry date as there is at least a 1 in 100 chance that it has expired as you haven't received a reminder either because your email address has changed or because Crapita seem unable to post reminders out consistently.

If Crapita can't even renew a resident permit correctly, what hope is there for any difficult task they may be contracted to perform?

Yours frugally

Mr Mustard

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