Showing posts with label insight. Show all posts
Showing posts with label insight. Show all posts

20 July 2011

Rotten Boroughs - Rotten Insight

As avid readers will know the London Borough of Barnet managed to get themselves into Private Eye two weeks ago because of their long term chronic failure in procuring unlicensed, in just about every way ( start with SIA and CRB and just keep going ), bully boy security guards from a phoenix of MetPro companies. You will recall that there was not a Contract, only an arrangement, and that over £1.3million was paid out for non-services received over 5 years. Procurement at Barnet Council is so good that they managed to pay about £17 p.h. to MetPro and other 100% legal providers get just £9 odd p.h. The words back and hand have, er, jumped into Mr Mustard's mind for some obscure and unrelated reason. get about 14% less. Mr Mustard made the mistake of comparing static guards to the ones who travel (amusingly often called emergency or rapid response when in fact most of the time they just drive around locking up the park gates and they can't legally break the speed limit) and Mr Mustard likes accuracy hence this amendment.

Anyone with an ounce of knowledge about the procurement of services would know roughly  how much to pay for something. All these conferences that Officers go on, don't they ask officers from other Boroughs about how much they are paying for certain items? it is a proper question as you are all in buying groups of one sort or another or could be if you did any real work. Mr Mustard suspects that owning the bar next to a conference centre targeted at local authority conferences would be very lucrative. And just think you could charge the hapless Assistant Director of Commercial Services, Captain Craig Tommy Cooper, who is on the not ungenerous salary of £132,480 p.a. & is in overall charge of procurement ( using the phrase "in charge" in its loosest possible sense ) more for a pint of beer as he won't know the proper price?

Do readers feel inspired by the example of Sir Paul Stephenson who hadn't done that much wrong and still resigned as he was in charge and felt morally obliged. Time to get the ceremonial Sandhurst sword out of the cupboard ?

MetPro should have completely failed the "sniff test" with every Officer who ever touched an invoice. In case you have not heard of it before this is the "sniff test".

Def: Sniff Test
(idiomatic) An informal reality check of an idea or proposal, using one's common sense or sense of propriety. ( i.e. appropriateness ).

Mr Mustard does not have the time available to him that Officers do. He has a real and very full life and being Mr Mustard is a part time occupation, and source of amusement, although Barnet Council really aren't funny. That training course video that relates them to a bunch of clowns seems like reality to Mr Mustard. What you haven't seen it? Well here it is. 



Give yourself 5 minutes to stop laughing and put your socks back on and then read on as Mr Mustard has another sniff test failure to tell you about. It is a shocker. It leapt off the page at Mr Mustard and it should not have escaped from NLBP.


Yesterday, 99% The Barnet Eye, one of the famous five Barnet Bloggers, officially endorsed by Eric Pickles MP, circulated a report entitled State of the Borough 2011 produced by the Barnet Insight Unit. A renaming ceremony is in order, it is now the Lack of Insight Unit. Mr Mustard has already featured the Head of Insight as a non-job and now he can be dispensed with on the grounds of non-performance and not being in touch with reality.


Look at the 2 documents below. Two pages are from the New Support & Customer Services Business Case which was presented at the Cabinet Resources Committee on 29 June and the other is from the State of the Borough 2011 report as headed ( what is the point of this document ? said Mr Mustard's co-Director - Mr Mustard could not tell her and as a Tax Payer she was unimpressed ).
if you click and then click again you get a full page version
Now let us take a close look at the figures.

Contact method
NS&CSBC
State of LBB
LBB/NS %
Telephone calls
2,574,070
1,500,000
58%
Emails
282,985
21,000
7%
Letters
353,462
1,100
0%

You can see that they are vastly different and the ones in the State of the Borough report are only a small % of the real numbers. Mr Mustard does observe that for the purposes of outsourcing the use of unrounded numbers does not help understanding, 282,985 should have been put down as 283,000 but at least he thinks that the numbers might just be about right. They do not fail the sniff test.

Anybody with half a brain would know that in the age of computing more than 21,000 emails are sent to Barnet Council each year ( 80 a day ) and more than 1,100 letters ( 4 a day ! ). Are you smarter than a 10 year old ? I don't think you are Barnet. I think Mr Markey will be round in a moment for the ceremonial sword Mr Cooper.

Better clear your diary non-stick, there is going to be a sudden attack of conscience and a queue is going to form outside your door of senior Officers who have just realised that they are not worth what they are paid and are going to do the honourable thing and resign.

Oh and Councillors, can you believe any numbers that are put in front of you like the OneBarnet % savings ? Please question everything in the future that fails the sniff test.

Mr Mustard will now sum up the state of the Borough of Barnet 2011 in one word - Broken ( © Mrs Angry )

Yours frugally 
Mr Mustard

30 April 2011

Non-job #6.6 ? Head of Insight's empire

There are probably more spare bodies in the Insight empire as the headcount is 6.6 people ! ( see earlier blog )

The Gazetteer Officer has real work to do as follows :-
  • To manage and maintain both the Corporate Land and Property Gazetteer (LLPG) database, the Corporate Street Gazetteer (LSG) and Highway Register, being responsible for both accuracy and currency.
  • To perform duties as required to fulfil the responsibilities of the Council’s LLPG and LSG Custodian roles
  • To build and maintain strong collaborative working arrangements with the Council’s Street Naming & Numbering function, and with relevant services across the council, to ensure standards and conventions for the LLPG are adhered to
  • Work collaboratively across the Insight team support the effective commissioning of services to deliver the outcomes Barnet residents expect
And as if often the case this person has the lowest salary in the department (empire), a mere £25-£30k.

Now as for the Geographic Data Analyst there is a much more BarnetOneSpeak "purpose of job"

To manage the Council’s corporate geographic data and other related datasets through the implementation of a corporate spatial data warehouse in order that data is stored in and accessed from one dedicated source creating efficiencies and allowing more holistic analysis.
To support the Corporate GIS Manager in the management and delivery of the Council’s Corporate Geographic Information Systems (on both the Internet and Intranet) and increase the scope of self service analysis across the Council and its partners to help achieve a one public service agenda and delivery efficiency savings
Use spatial data to support the Head of Insight and Corporate GIS Manager to develop research and analysis which enable effective commissioning of services which deliver the outcomes Barnet residents expect

I hope you followed that Councillors or did you lose your way in the spatial data warehouse ? Is it time you got a bit more interested in the number, salaries and duties of all of the staff that are employed by the Council behind the scenes ? Answers on a postcard ( in the case of the leader.... )

The Insight department costs about £220,000 in salaries alone to run. Adding overheads probably doubles that. It's time for some pruning and the money saved could be spent on Church Farmhouse Museum.

Yours frugally

Mr Mustard

Anyone want to guess how many posts it might be possible to cut from back office without affecting front line services one iota ?

29 April 2011

Is this non-job #4 ? "Head of Insight"

What on earth does a "Head of Insight" do.

According to the Job Description he does the following ( my comments in red ) :-
  • Lead and further develop the strategic Insight Team to create a ‘hub and spoke’ model to deliver insight for the Council and its partners.( why not just employ management with some insight ? and look at the history of services which have been supplied for many years without needing a Head of Insight )
  • Lead a programme of research and analysis to enable effective commissioning of services which deliver the outcomes Barnet residents expect. ( the Council has no intention of supplying expected services; it is only interested in outsourcing everything and hasn't fully considered the cost implications or the lack of flexibility that leads to - just look at the extra costs for items outside of the contract in PFI deals - which are themselves going out of fashion )
  • Act as the professional lead for the Council and partners as appropriate for research, intelligence and analysis. ( always provided that you come up with the correct answer )
and for this he gets about £50,000 p.a.

I think that if this post was simply scrapped the work of Barnet Council would continue without any noticeable effect upon service. If the entire EasyCouncil / OneBarnet / FutureShape teams were sent home I think that services would automatically improve as the focus of management would be on day to day tasks.

The incumbent of this post of "Head of Insight" is Sam Markey. This is how he describes himself on Twitter
"I'm an unashamed idealist, a walking wikipedia and an urgently optimistic man of faith." 
Now that seems a bit arrogant to me and ridiculous. Wikipedia in English contains 3,624,000 articles - older readers will remember Marvo the Memory Man and he didn't work at Barnet Council where people forget to arrange really important contracts ( MetPro anyone ? )

Take a look at his blog.
http://www.blogger.com/profile/02975953201560930641

About Me
I have a masters degree in American Foreign Policy, a wall full of DVDS, an eye for a photo, a beautiful wife, a drummer's soul and a heart for God. I'm an academic, an unashamed idealist, an ambitious leader and a faithful follower. I'm recklessly hopeful, infectiously passionate and undeterably optimistic. I'm a work in progress, a (mostly) quiet revolutionary, an interdependent soul. I'm a fan of films, photography and fiction, a wordsmith (can you tell?), a drummer, a husband, a son, a brother. I'm still finding my way, but I trust that He will be there at every step.

You can add your own comment at the end of this blog. I am saying nothing.


Sadly, Insight doesn't stop at just one person. 6 people report in to Mr Markey as follows :-

Consultation and Insight Officer - £35-40k
GIS Development Manager - £40-45k
Geographic Data Analyst - £30-35k
Gazetteer Officer - £25-30k
Business Intelligence Officer (x2 - 1.6FTE) - £25-30k

I will come on to some of these posts in the next blog.

Yours frugally

Mr Mustard

Looks like the Head of Insight might have been on as the first vote in the poll is in favour of keeping his post rather than Barnet Museum !!!