24 March 2012

Why this briefing and why now?

NSCSO Staff Business Case Briefings Feb 2012 - Barnet Council

You have now suffered along with the staff; they have to put up with reams of this stuff. 

This so called "business case briefing" is just a load of regurgitated information that is available in countless public reports.

Mr Mustard is not going to trash the whole presentation but will just comment that the presentation says "provide the best possible customer experience" and ask you to try and reconcile that with a target for answering the telephone of 80% of calls within 20 seconds and then you will see that this presentation is just hogwash.

Yours frugally

Mr Mustard

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