Mr Mustard was approached by a motorist (let us call him Mr R) who had paid £2.56 at the parking meter but didn't receive a receipt to put in their dashboard. They phoned the number on the meter which is there to report such problems but it wasn't answered by a person, it merely offered Mr R the option to PayByPhone but he had already paid (the transaction showing on his bank account online) so he wasn't going to do it again.
Once Mr R returned to his car it was adorned with a PCN for not paying to park. He challenged the PCN on line on the grounds that he had paid to park and provided the relevant part of his bank statement. His informal challenge (the name given to the first objection to an on street PCN) was rejected and contained the following statement, which Mr Mustard found to be rather curious: