16 August 2021

Brent Council - zero common sense

Mr B had the misfortune to have his car broken into and his blue badge taken. His car is over 20 years old so after having spoken to his insurers he decided to pay for his own repairs as it was, taking into account future premiums, the most economical solution. He reported this to the police who issued a crime reference number but said they don't send a written confirmation.

The day after the theft, Mr B received a PCN outside his home because he didn't (couldn't in fact) display a blue badge and the arrangements for such an instance aren't helpful as they involve a long wait for a replacement. Mr B ended up paying for a residents permit for 3 months. Mr Mustard has to make enquiries of Brent to see what policy and procedure they have for this kind of case, sadly all too common, which complies with their duty under the Equality Act. They seem only to have punishments and not much help.

Mr B (acting by a family member) made a challenge over the internet, which is beyond Mr B's capabilities, but got rejected, twice, and the miserable letter from Brent Council contains the following.

The challenges made prior to that letter included the following statements:

I did not claim the glass replacement via the insurance as I was advised that this would significantly increase my insurance premium


The Crime was reported and I was given a Crime reference number CAD****, I contacted the police and was informed no documents are provided, just a CAD should suffice.

What did the car look like when the CEO photographed it, the day after the theft? Like this:

Why do Brent Council need any paperwork at all, they have collected evidence of the car windows being smashed in for themselves?

Why also do they ask for proof in the way of documents that they have already been told are not available?

Why are they so unhelpful to a disabled person?

Why do they not make due adjustment under the Equality Act?

Why do they fail to serve the public? Could it be that they want to help themselves to money out of the wallet of a poor, disabled pensioner?

Yours frugally

Mr Mustard


  1. It's because they are ruthless, venal, and rapacious bast**ds, that's why !

    This should be in the national newspapers.

  2. Shocking...I thought I'd seen it all, but this truly is beyond the pale.

    Total cretins and pen-pushing muppets.


I now moderate comments in the light of the Delfi case. Due to the current high incidence of spam I have had to turn word verification on.