A minor gripe is that Capita left part of the postcode off their address.
The rest of the letter isn't of much use either.
The 2018 statement was wrong so must be chucked away.
The 2019 statement didn't arrive.
What is the recipient to decide upon receipt of this letter? nothing, as there aren't any figures with it.
What should it have contained?
A statement as at the date of normal pension age (NPA).
A list of the possible options.
A request for your bank details so that the arrears can be paid asap.
A calculation of the compensation which will be paid to the pensioner for not paying them for up to 2 years.
The letter as it stands merely tells you they messed up and then wants the pensioner to make the running.
Mr Mustard's advice.
Don't phone them and don't write (unless you don't do email) you'll need to complete the post code, it is DL98 1AJ
Mr Mustard would email and ask for the information that you should have been given on the NPA (normal pension age) and for the relevant facts and figures and options. You want everything in writing, phone calls can lead to disputes.
Having right royally messed up Capita should be going the extra mile to provide information & compensation to the adversely affected parties, not putting the onus on them to phone up Capita. They should be offering the affected parties individual appointments at which Capita can demonstrate that they have now got the pension records correct and explain the options available in each case.
Mr Mustard really doesn't understand why councillors don't kick out Capita given that this is just one more example in a long list of administrative incompetence. They are truly awful and yet on we trot lurching from one dreadful story to the next.
Yours frugally
Mr Mustard
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