Showing posts with label credit card. Show all posts
Showing posts with label credit card. Show all posts

7 August 2013

The long way round


or go to Marks & Spencers in the High Rd or your corner shop?


Yesterday Mr Mustard had to pop to North Finchley. He took his motorbike so that he could park in the Lodge Lane car park for free. He was wearing a Mr Mustard t-shirt and a couple of people stopped him to say hello which was nice.

A visitor from Haringey couldn't believe that his coins were of no use. He had come out without his credit/debit card ready to spend his folding money in the local shops and was about to leave as he was going to follow the advice of Barnet Council and park elsewhere, which was going to be back in Haringey. Mr Mustard took the man's £1.30 and put a Mr Mustard credit card in the parking meter for him and handed over the ticket.

Then a lady told him that she was sick of listening to the PayByPhone message which, whilst you are actually trying to PayByPhone, pointlessly tells you that you can download an App or use the website. That is her time being frittered away on every visit, she doesn't like it. John, more of him later, told Mr Mustard that using the App is slower than using the calling up method. It is also very much harder when the sun is shining brightly as it was yesterday as flat screens are pretty useless except in the shade.

Mr Mustard took a while to get where he was going but that didn't matter as he wasn't in a rush. He did notice that from the far end of the car park where Mr Mustard had put his motorbike out of the way, that it was impossible to see the debit/credit card meter because there is a car space somewhat perilously placed right in front of it. Mr Mustard seems to recall suggesting to Cllr Dean Cohen, whose responsibilities include parking, that signs in the Car Park would be a good idea. He couldn't find his email so simply sent another one today. Let's see how long it takes before signs are put up alerting people to the presence of a debit/credit card meter. Surely the council want people to use these shiny new meters?

Now John, a splendid gentleman who paid for his parking with the App but couldn't remember the location number and has to check on the board every time, had different information for Mr Mustard about the hole in the road that is Totteridge Lane at the moment and here it is:

Hello Mr. Mustard,
It was interesting to meet you in the Lodge Lane car park today (and you too John). You suggested that I send you my thoughts on the Totteridge Lane diversion routes - so here goes.

During road works in the top stretch of Totteridge Lane, traffic is not allowed to enter Totteridge Lane from the High Road in Whetstone. Barnet Council have published two alternative routes, both of which are ludicrously long. They may be necessary for large vehicles, but there are much shorter routes suitable for cars.


Route 1 is to go south on the High Road to North Finchley, Ballards Lane, Alexandra Grove, Argyle Road, Chanctonbury Way, Southover, Longland Drive to Totteridge Lane. A much shorter route is to leave the High Road via Woodside Lane and take Ridgeview Road and Naylor Road to Totteridge Lane.


Route 2 is even more crazy (Mr Mustard thought Route 1 was pretty crazy). It is to go north on the High Road and continue all the way to Barnet Church. Then go via Wood Street and Barnet Road through Arkley to Stirling Corner. Then south on the A1 almost to Apex Corner and follow Marsh Lane, Highwood Hill, Totteridge Common, Totteridge Village to Totteridge Lane. A much shorter route is to turn left at the bottom of Barnet Hill, onto Mays Lane, then via Barnet Lane to Totteridge Village and Totteridge Lane.


The Whetstone branch of Waitrose has a car park entered from Totteridge Lane, just below the road works. I understand Waitrose issued leaflets to customers, recommending the alternative routes which I have suggested above. Waitrose were contacted by the Council and told that they must advise customers to use the official routes and not the alternatives. Waitrose complied and changed their leaflets. I do not understand what authority the council have to issue such instructions to Waitrose.
Yours sincerely
John

Of course local people will take the shorter routes that they know but sending strangers 10 miles out of their way isn't good for the planet and will probably be defeated by satnav. What was somebody thinking? If you have copies of the leaflets please send them to mrmustard@zoho.com

Here is the 200 yard journey turned into one of 10 miles.



Yours frugally

Mr Mustard

Update: Unusually Cllr Dean Cohen has responded the same day and will get officers to sort out signs in the car park. Good man.

Second update: The Waitrose issued maps above shows their North Finchley store and the joke is that if coming north up Ballards Lane intending to go to Waitrose N20 you would be directed left by the council's sign 50m before the N Finchley store. Great.

10 July 2012

Not credit card worthy

There seem to be an infinite number of things wrong at Barnet Council with even the simplest administrative tasks seemingly beyond the ability of management.

Take "Residents Permits" for example (let's not mention the missing apostrophe as there is a grave shortage of them at the council. It might be better for all concerned if the wording was turned around to be Permits for Residents)

If you cannot renew your permit on-line for some reason then you need a form to post in. This is available at this page on the Barnet website.

If you click on "Residents Parking Permit Application Form" at the right of the screen you obtain a form that is version 3.1 from December 2011, viz

Residents Parking Permit Application Form December 2011

If you then click on the words "Residents Application Form" you get version 3.2 from June 2012


Residents Permit v3.2 June 2012

What did you notice. That if you use the December form the price is £100 and not £105. Mr Mustard will leave you to decide which form to download print out and send in. (I expect the Tooting twister who is in overall charge of the website will leap into action and correct this error pretty quickly so the form may not be available from the council website for long - you can download it from here though - nudge nudge wink wink) (Mr Mustard has just remembered that Barnet Homes, a Barnet Council ALMO, have a subsidiary called "Your Choice" - well this is your chance to have a choice which you don't normally)

Did you want to pay by credit card? You can't. Parking has gone cashless (almost) you know. Now it seems to have gone credit card less as well. Look, here is an older version of the form in the middle of a long report.
Parking Permit Religious-Faith Duties

So someone has decided that if you pay by post you must be such a luddite that you don't have a credit card. Is this reasonable or equitable? No, of course it isn't. Sometimes when you buy a replacement vehicle that is the only way that you can pay for the new permit as happened to Mr Mustard recently who then found his cheque book, knocked the dust off and wrote one out.

Is it right that you should then be penalised £5 because the council's systems can't cope? No, of course not.

Is a two tier pricing structure bonkers? Yes it is. A cheque costs nothing to clear and the credit card merchant will charge about 2% so if anything the person paying by cheque should pay less.

Have councillors collectively decided upon this new policy? Not that Mr Mustard has noticed.

Has there been an "Officer decision" recorded in a Delegated Powers Report of this new policy? Again, not as Mr Mustard has noticed. (Feel free to tell Mr Mustard is wrong and he will correct any errors).

Does this new policy fit well with the One Barnet key principles?

A relentless drive for efficiency? Doesn't look like it does it going back to a method that has been around since the 9th century and which was until recently being phased out, except in Barnet where it is being phased back in.

Delivering more choice for better value? Oh dear me no. Less choice is being offered.

A citizen-centric council? No, you must do it the way that some faceless individual has decided upon.

Can you add this into your parking review please Councillor Dean Cohen (I have dropped you an email)

Yours frugally

Mr Mustard