Address problems

 

DVLA, Swansea: Lovely place to work, it must lift your spirits as you arrive there each day?

You must make sure that the address for your vehicle as recorded by the DVLA is full and accurate. get your V5 registration document out now and give it a once over. The address on your driving licence must also be changed at the time you move.

Wrong addresses cause havoc. Whilst councils should make enquiries if they get post back some of them, Barnet included, just make a note and then plough on as if nothing has happened.

That wasn't the problem in the case that Mr Mustard is about to highlight, that was a case of a number of properties having the same number, different supplementary letters, ABC etc, and also a house name which started with that letter and that is why Mr Mustard suspects that everything went astray, the motorist knowing nothing about a PCN until the bailiff clamped the car and were paid in full.

Mr Mustard then usually makes a Subject Access Request, goes meticulously through the processing and finds the errors. Once he points them out councils usually back off. In this instance they agreed to refund back in November but haven't managed to do so yet. This is probably a side effect of the change of PCN processor from NSL to APCOA which, masterly understatement follows, has not gone 100% smoothly.

Mr Mustard watched the cctv. The PCN was issued at a problematic yellow box junction situated at the exit of the B&Q access road in Crickleood Lane and with an exit only junction to the other side. People often 'barge out' from the side road even though they should give way. That then causes a stop in the box. In this case the stopping was after such an event.

There is absolutely no traffic management purpose to the PCN. Access to B&Q was barely affected, any incursion into the box was trivial, the box is painted beyond the exit, the car could have moved forward if the driver has chosen to do so & therefore the stop was not due to a stationary vehicle (a legal requirement) and the box needs a repaint as it will be much less clear at ground level where the end of it is.

If the DVLA address had been 100% perfect Mr Mustard would have saved hours of work and got the PCN cancelled at the beginning.

Luckily the parking manager agreed to not pursue the PCN which should never have been issued in the first place.

Almost the end.