4 February 2012

Penalty Charge Notices surge in 2011-12



Here are the figures for the first 40 weeks of each year. The figures are only for 40 weeks as there are still a few weeks to go in 2011-12 and so we must compare like with like. There figures come from the last full meeting of council.
Week 09/10 10/11 11/12
1 2,000 714 3,808
2 2,940 1,806 2,796
3 2,559 2,137 2,673
4 3,025 2,030 2,688
5 2,878 1,860 3,069
6 2,638 2,010 3,087
7 2,901 2,032 3,093
8 2,911 2,200 2,704
9 2,714 2,185 3,043
10 2,852 1,827 3,218
11 2,172 1,323 3,223
12 2,027 1,629 3,126
13 2,169 1,474 3,505
14 2,143 1,281 3,556
15 1,960 1,411 3,488
16 1,654 1,387 3,257
17 1,432 1,564 3,025
18 1,562 1,433 2,589
19 1,530 1,414 2,578
20 1,832 1,259 2,380
21 1,961 1,267 2,668
22 1,719 1,365 2,565
23 1,782 1,324 3,011
24 1,999 1,399 3,482
25 1,698 1,375 3,462
26 1,820 1,394 3,270
27 2,061 1,542 3,624
28 1,802 1,541 3,162
29 1,768 1,617 3,095
30 1,778 1,750 3,229
31 1,762 1,814 3,413
32 2,454 1,724 3,645
33 2,250 1,538 3,729
34 2,613 1,730 3,797
35 2,708 1,987 3,366
36 2,276 1,289 3,854
37 2,309 2,611 3,735
38 1,905 2,091 3,476
39 362 156 1,994
40 1,010 845 2,578
Totals 83,936 63,335 126,061

As you can see the figures for the current financial year are up 50% on 2 years ago and nearly double the figure for last year.

Every ticket is a worry for a resident or visitor.

is this "Better service for less money?" No.

Is it "Putting the Community First?" No, again.

Is this a sign of "A successful London Suburb?" No, once more.

Is it the result of a miserable money-grubbing policy to try and keep the pressure off the general budget? Yes, I do believe it is.

A picture is worth a thousand words, so here it is. The chart shows the total number of parking penalty charge notices issued for the first 40 weeks of the 3 consecutive years shown above.

                 09-10                           10-11                            11-12
It is very clear that a conscious decision has been taken to penalise the motorist as often as possible and that has been made easier by the withdrawal of parking meters and the difficulty of paying by other methods. It can't be the case that motorists in Barnet suddenly decided en masse to breach parking regulations.

There has to be some control of parking but we are in the grip of a vast and over-zealous money making machine that has no thought for people and the quality of their lives.

Yours frugally

Mr Mustard

3 February 2012

March against parking prices - Monday 9.30am - North Finchley

Colourful coffins are a tradition in Ghana - now coming to Finchley

North Finchley Traders are organising a protest against Barnet Council's extortionate car parking charges on Monday Morning at 10am. 
 
The traders are holding a funeral for the local High Street, together with coffin. 
 
The Master of Ceremonies will be dressed as Brian Coleman, the Councillor responsible for the parking charges.
 
For more details contact Helen Michael on 07835 133355
 
Meet at Cafe Buzz North Finchley 9.30

A song especially for all the Interim Management of Barnet Council

Mr Mustard thinks that the Interim Management of Barnet Council must be in a bit of a sweat this morning as the Ed Lester, Student Loan Company, tax dodging gravy train has run into the buffers as Mr Mustard, an ex TOHG ( Tax Officer Higher Grade ), always knew it would. Now Mr Mustard is not without humanity and so he thought you might need cheering up with some lively music, so here it is. Enjoy.


and here also are the lyrics of "Just For Now"

Just for now
Just for now
Just for now
Just for now
Just for now
Just for now

It's that time of year
Leave all our hopelessness's aside
If just for a little while
tears stop right here
I know we've all had a bumpy ride.
I'm secretly on your side

How did you know?
It's what I always wanted
Could never have had too many of these
Well you, quit kicking me under the table
I'm trying; will somebody make her shut up about it?
Can we settle down please?

It's that time of year
Leave all our hopelessness's aside
If just for a little while
tears stop right here
I know we've all had a bumpy ride.
I'm secretly on your side

Bite tongue
Deep breaths
Count to ten
Nod your head

I think something is burning
Now you've ruined the whole thing
Muffle the smoke alarm
Whoever put on this music?
Better quick sharp remove it
Pour me another
Oh, don't wag your finger at me

It's that time of year
Leave all our hopelessness's aside
If just for a little while
tears stop right here
I know we've all had a bumpy ride.
I'm secretly on your side

Get me outta here
Get me outta here
Get me outta here

Get me outta here
Get me outta here
Get me outta here

Get me outta here
Get me outta here
Get me outta here
Get me outta here
Get me outta here
Get me outta here
Get me outta here
Just for love
Just for love.
Mr Mustard hopes you enjoyed the song. Mr Mustard enjoyed the sentiments expressed and the song.

Yours frugally

Mr Mustard

Jacquie McGeachie - post #5

www.despair.com ( no despair in Barnet of course )


So Mrs McGeachie is an "interim" Assistant Director. In Mr Mustard's dictionary that means "for now". "For now" is a long time in Barnet. Mrs McGeachie came to Barnet in January 2009 and hasn't yet left.

Interims shouldn't hang around like a bad smell. Don't just take Mr Mustard's word for it, see what the Interim Management Association say about the hire period, here. Mr Mustard has copied the important section for you below:

What is a typical hire period for an Interim Manager?

The Interim Manager is generally hired for a short term, high intensity assignment with a clearly defined start and finish date. ( except in Barnet )

Would you all agree with Mr Mustard that 3 years is not "short term"; he thought you would.

So naturally Barnet Council have been making enormous efforts to find a permanent Assistant Director for Human Resources. There are over 300,000+ people in Barnet, some of them must be qualified, and they live locally and so would know the borough which is a great advantage. The salary is good, in the range of £84,000 to £104,000 as that is what the other Assistant Directors get paid. The council have been paying out over £130,000 a year to this interim.

Now Mr Mustard has only been looking at council papers for 10 months and so he hasn't kept an eye out for staff advertisements in the local paper, on the internet, in national papers like the Guardian or in the specialist Human Resources press so he didn't know if any ads had been placed.

Thinking it rather odd that the "interim" post had not been filled by a proper permanent employee paid a salary under PAYE he duly sent in a question under Freedom of Information and here it is.

#1098 - Assistant Director of Human Resource

Please provide details of all efforts made to fill the post of Assistant Director of Human Resources since January 2009:

- copies of all advertisements placed, the name & date of the publication and the cost
 
- the name of any recruitment agency employed to find a permanent AD, the date they were appointed and when they ceased to act and the cost
- the dates on which the post was advertised on any Barnet Council website
- and any other efforts made to fill the post.


Mr Mustard then sat back and waited to be deluged with the details of lots of failed attempts to recruit a permanent employee. He was sitting for a long time after he asked the question on 15 August. On 28 October Mr Mustard decided that enough was enough and asked for a Review. On 1 November the council woke up and answered the question. They also sent a routine apology. Mr Mustard then received the Review from another officer and a much better worded apology with some feeling in it unlike the first one. Mr Mustard likes a good apology; you cannot overdo them ( he has given some out in his time having managed to start a County Court Claim against the wrong person ).

So what was the answer?
I have been advised that the Council has not made any efforts to fill the post of Assistant Head of Human Resources on a permanent basis. This post will continue to be filled on an interim basis because the service is to be outsourced in the 2012/13 financial year as part of the New Support and Customer Service Organisation (NSCSO) procurement project.

Reading this answer again now Mr Mustard thinks that the words "I have been advised that"  should be removed. The answer is the official one on behalf of the council so the writer cannot abdicate responsibility because he/she did not get the information out by themselves.

Mr Mustard thinks the second sentence of the reply is very interesting as it implies that the interim Assistant Director will be going somewhere ( possibly home ) but doesn't actually say so.

The most interesting part though is that no efforts whatsoever have been made to replace an interim person with a proper permanent employee with links to, and hence one would think more commitment to, Barnet. They are also more likely to spend their salary in Barnet if they live here.

Mr Mustard will get round to the tax issues soon but being an interim for 3 years certainly won't find favour with HM Revenue & Customs when they rumble what has been going on. Three years of back dated PAYE and national insurance is going to come to a pretty penny on this one. Looking back at the Consultancy Agreement ( on the blog yesterday ) Mr Mustard notes that in paragraph 10.3 Mrs McGeachie has to pay the council, on an indemnity basis ( no get-out ) any income tax or national insurance or similar contributions  that the council has to pay out. This is not the best drafted Agreement Mr Mustard has ever seen because although "similar contributions" are also subject to an indemnity the question of penalties and of interest for late payment have not been considered.

A poor show all round.

So now you know why interims hang around for so long? There is no imperative to replace them. Is this how the council should be run?

Adjustment 09:03


The other thing that the sentence about outsourcing implies is that it is policy not to recruit any permanent staff to posts that are going to be outsourced i.e. in all the bundle of services that make up DRS, in customer support and in parking. Has that been the case? No, definitely not.

Yours frugally

Mr Mustard

2 February 2012

Jacquie McGeachie - post #4

www.despair.com ( no despair in Barnet of course )


Mr Mustard made a small error yesterday and muddled up a 2 and a 3 in his head and thought that we had only had the pleasure of the company of the interim ( for now ) Assistant Director for Human Resources for 2 years when the correct answer is 3. Mr Mustard now realises that we are in the year 2012 but in his own defence he would like to point out that an interim manager normally arrives, does a cracking job in a short time and then leaves with a permanent employee taking over a well run ship so the question of 2 years or 3 should not arise. However, we are in Barnet where management is done differently and interims hang around seemingly for ever like a bad smell.


Let us take a look at the Consultancy Agreement
Consultancy Agreement - Jacquie McGeachie HR Consulting Limited

The sharp eyed reader will have noticed that the Agreement is dated 22 February 2010 but "employment" started in January 2009 and the Agreement never actually got signed until 5 May 2010. Is there an earlier Agreement? No, is the gist of the Freedom of Information response which read as follows:

I can confirm that the Council does not hold a previous copy of the contract with Jacquie McGeachie HR Consulting Ltd

Current contractual arrangements are now tri-partite, probably, the situation is still a bit murky. The arrangement with Hays seems to be that the contractor, in this case Jacquie McGeachie HR Consulting Ltd invoices Hays for the work done by the "consultant" Jacquie McGeachie and then Hays invoices the council. 

Mr Mustard has asked which days Mrs McGeachie billed for in November 2011 and the answer was basically that the council didn't know as the information is with Hays. Mr Mustard was most unamused by this response as the council, if it truly doesn't know, is exhibiting an astonishing lack of financial control. Mr Mustard has asked for the FOI answer to be done again with a little more thought this time.

As is often the case the paperwork surrounding this procurement is deficient.
Yours frugally

Mr Mustard

1 February 2012

Jacquie McGeachie - post #3




Performance, or rather the lack of it. 

Every quarter each directorate scores itself (not likely to be too critical then are they?) on various measures, a number of which specifically relate to Human Resources ("HR").

Here is the report for the Deputy Chief Executive's Service, within which the HR function resides, for the quarter to 30 September 2011.

Barnet Council - Deputy Chief Executive's Sevice - performance overview q2 11-12

So HR is poor, at -3, despite Mrs McGeachie having been covering this post for 2 years. If she can't even get the managers in her own directorate to perform (only 39 out of 67 completed an absence report - why aren't these automated anyway?) then what chance for the other directorates. You can look at all 7 directorates' performance overviews here and Mr Mustard has helpfully compiled a league table of the Directorates' HR performances.

Barnet Council Q2. 2011-12 Human Resources Performance



Directorate Staff # HR rating
Commercial Services 148 -1
Children's Service 774 -2.5
Corporate Governance 74 -2.5
Deputy Chief Executive 326 -3
Environment, Planning & Regeneration 839 -4.5
Chief Executive 213 -4.5
Adult Social Care & Health 417 -5

Every single Directorate has HR problems (completely unrelated to One Barnet of course). Not one of them came up with a positive green score. 

Is £575 a day good value? it doesn't look like it.

All Barnet Council have to do is to find a local and suitably able HR expert & give 1 months notice under the Consultancy Agreement. The usual huge payoff that senior departees get doesn't apply to interims as they have no contractual entitlement to a payoff.

Mr Mustard thinks that 3 years of this particular interim is enough, given all the red ink.

Yours frugally

Mr Mustard

NSCSO Weekly message - 27 January 2012

UNESCO World Heritage Site ( no heritage in NSCSO )


How do the staff contain their excitement from one week to the next awaiting the weekly messages? Here is another one you to mull over.


From: Schroder, Johnathan On Behalf Of onebarnet
Sent: 27 January 2012 17:06
To: onebarnet
Subject: NSCSO Weekly Message


Dear colleague

As we shared with you last week, evaluation and scoring of bids has now been completed. We want to say a big thank you to all those involved in the evaluation; there has been a lot of hard work and attention to detail, and we couldn’t have done it without input from a lot of people across the council. Mr Mustard thought that the residents of Barnet, whose money is being gambled with in this massive high-risk OneBarnet project ought to know who the 40 people are who have been closeted away at the offices of City solicitors and deciding who will get over £250million of council tax payers' hard earned money. The answer he got to the question was this, emphasis added by Mr Mustard:

At the date of your request the council was and still is in the process of a procurement procedure which relates to the New Support and Customer Services Organisation (NSCSO) project. On this basis I am applying section 43(2) of the FOIA on the grounds that disclosure of the job titles of the 40 officers would prejudice the procurement process at this vital stage. The council is satisfied that the officers concerned will be identifiable from the job titles if released into the public domain, and it is likely that they may be targeted by members of the public, which would or would likely prejudice the procurement process and ultimately the commercial interests of the council. Mr Mustard will ask for a review of the refusal as 99% of the population of Barnet have not heard of One Barnet and so are hardly likely to target council officers - to do what exactly?

Meetings are planned with lead councillors on the project next week to discuss the outcome of the evaluation, before the report for directors on 6 February and subsequently Cabinet Resources Committee on 28 February. The CRC report naming the shortlisted bidders will be published towards the end of February. Briefings for staff are being set up during the week of 20 to 24 February before CRC takes place. No need to brief councillors before CRC on 28 February. They will just vote the report through and some councillors won't even read it in full.

These will be service by service and you will be informed of the dates as soon as possible. If OneBarnet has not run into the buffers by then.

This week I presented to the regular Director's Briefing event ( was there only one Director there as implied by the placing of the apostrophe? ) that the Children's Service holds for primary school head teachers to explain the impact of the procurement on the traded services that they rely on. I talked about the positive benefits that we expect the transfer to bring in terms of quality and cost, and the protections that will be put in place to ensure that performance is protected from day one. There were a number of questions, including one about whether the staff that they value highly will transfer as part of the TUPE regulations, which I confirmed ( but once the contractor starts piling on extra duties, cutting hours, changing terms and conditions and bringing in new cheaper people all the good staff will leave ). Headteachers will have the opportunity to talk to bidders about the needs of schools in phase two of competitive dialogue beginning in late March. Next week I'll be delivering the same presentation to the secondary head teachers. Schools should stay as far away from the local authority as is legally possible. Barnet Council really haven't got procurement fully under control and if you convert to academy status you can do your own thing.

As ever, if you have any questions to raise about the project, send them to onebarnet@barnet.gov.uk. What a great idea. Mr Mustard and the other bloggers might just send you a list of questions to answer.

Kind regards

Kari Manovitch
Service Lead, New Support and Customer Service Organisation project, Commercial Services

Whilst out outsourcing it's a bit quiet on the parking front and we are inching towards the start of the parking contract with NSL ( the people who behaved so abominably towards a conscientious and fair employee in Westminster - see the Nutsville blog )

Mr Mustard wrote to all the ruling councillors last week as follows :




Dear Councillors


I do not think that NSL are going to enhance the reputation of Barnet Council if they display the sort of behaviour that a tribunal has found they did in Westminster.


Of course you will say that this sort of behaviour will not be allowed in Barnet but leopards don't change their spots and Barnet Council has an ignominious record when it comes to the monitoring of contracts.

Yours frugally


Mr Mustard




Mr Mustard did not expect or ask for a response but you would think that one councillor would take it upon himself ( the leader maybe, showing some leadership ) to respond and defend their decision and explain why NSL are so right for Barnet. Not a dicky bird has been heard out of any councillor.

NSL are meeting the staff this Thursday. Will the staff ask NSL searching questions about how they are to be treated generally and if they are going to be placed under horrific pressure to meet quotas for the issue of parking tickets.


Yours frugally

Mr Mustard