In the contract between NSL and Barnet council it is the responsibility of NSL to use forms that are compliant with the law. Parking is supposed to be their area of expertise. You would think then, that the correct email address for the Traffic Enforcement Centre would be known to them and put on all forms. Here is a form TE3 that was issued on 1 August 14.
note that the email address provided for the TEC is firstname.lastname@example.org which was stupidly long in the first place and has now, sensibly, been changed to the one shown in this extract from an email which Mr Mustard received on 16 July 2014.
If you now send an email to the long wrong email address which is on the form that NSL sent you it is going to bounce and cause you to have to hunt for the new one, of email@example.com thus having your time wasted and causing you extra stress and inconvenience.
Luckily the motorist concerned knew Mr Mustard and he knew the correct address so the difficulty has been side-stepped but 99% of the people who get these Orders for Recovery will not know the TEC address has changed. Ironically if you don't update the address on your V5 (car log book) you will get some sanctimonious words in a rejection of your representations from NSL, on behalf of Barnet Council, telling you that you should by law have updated the address within 14 days of moving. Looks like someone needs to remove the plank from their own eye.
This really isn't good enough service.