28 April 2017

Mea culpa

Mr Mustard can't quite believe it, he has committed numerous moving traffic contraventions out of the habit we all have of driving on routes we know without paying sufficient attention to signs, which could have changed since yesterday. He woke up 2 weeks ago when he saw a sign, the flying motorbike sign, at the left kerb of the west entrance to Ravensdale Avenue and so he declined to break the law and drive down that road, which is the indicated route to Sainsburys.

Although 88% of motorists are meant to know what the flying motorbike sign signifies, Mr Mustard thinks they don't as otherwise many of the residents of the roads listed in the 1951 Regulations which appear above, would be phoning up the council to tell them that the signs are wrong and prohibit them from driving home. The eastern end of Ravensdale Avenue has the same flying motorbike sign (roundly ignored by all and sundry) 

The blue sign informing motorists of the lack of access to the Sainsbury car park is ineffective as the top sign means you can't drive down this road anyway, not even for access to your own home. Mr Mustard had spotted this sign years ago but simply filed the information away in his head.

Coming back to the other end of the road, the sign has a plate below it, which is intended to indicate any exemptions from the prohibition on all vehicles. The signs at all the roads adjoining the High Rd are the same, like this one:

This plan shows where you cannot enter, marked by a red arrow


So what is the problem Mr Mustard hears you ask? The bottom plate is intended to reflect the 1951 Regulations, prohibiting vehicles which weigh more than 2.5tons unladen (which is a lower weight than 2.5 metric tonnes but never mind about that). The problem is that the round statutory sign at the top has already prohibited all motor vehicles so the plate cannot exempt vehicles which weigh more than 2.5T by prohibiting them afresh. The sign which should have been installed is this one

with the 7.5 amended to 2.5 and with an exception plate 'Except for access'.

Here is another example of the sign, chosen to amuse a certain councillor who has probably himself been driving in contravention to his home for many a long year

The plate angle needed correcting in any event
Mr Mustard thought the signs were new, they certainly looked new, but then he rolled back time on street view and found that the signs have been there for at least 9 years.

So who has been driving in contravention past these signs, apart from Mr Mustard?

Every motoring resident of & visitor to & people who have driven down:

Avenue Road
Britannia Road
Derwent Crescent
Finchley Park
Fredericks Place
Friern Watch Avenue
Highwood Avenue
Limes Avenue
Mayfield Avenue
Ravensdale Avenue
Woodside Grove
Woodside Lane

Local ward councillors, if they drive.

Every mobile traffic warden (scooters, cars & vans) because this sign has to be passed in order to access the car park of Solar house

Every visitor who has driven into the Sainsbury car park.

Mr Mustard asked parking management to provide him with the traffic order for the weight limit which they did pretty quickly and then said that the restriction would be reviewed in the light of his enquiry. A nice attempt at mind-reading but the wrong answer. Mr Mustard thinks it is sensible to keep large vehicles on the main roads as far as practicable but even more sensible to put the correct road signs up on the network.

Mr Mustard will now predict that the offending signs will immediately be bagged over and then replaced as soon as new correct ones can be made. No blame will attach to any individual member of staff as this is clearly a historic problem.

As for all of us who have breached any of these prohibitions, time to refresh our memory of traffic signs:

You can read this for free, here.

Yours frugally

Mr Mustard

27 April 2017

The slowly grinding wheels of Barnet Council

Lovely grinding stones
On 23 December 2015, yes 2015, Mr Mustard made the following informal representations in response to a PCN placed on a car.

He was not parked outside of 33 but outside of 37 (I suspect the traffic warden counted house numbers in the wrong direction) and accordingly the alleged contravention has not occurred. The suspension sign itself was at the boundary of 33 & 35. This is a process error. Please apologise to my client. (I have just re-read the suspension sign and it is patent nonsense. The house at 33 Russell Road will be about 5m wide. You cannot therefore suspend 20m of road outside no. 33, the other 15m of suspension could extend either way along the road, ambiguity is construed against the causer in consumer law).

Incidentally, my client parked up on 23 November and was on a course on 24 & 25 November so did not use their car during that time and the suspended bay sign was not in place when the car was parked. It would appear that the requisite notice was not given.

Please cancel the PCN.

Mr Mustard then kept an eye on the balance and it remained at £110 until the last time he checked, on 18 April 17.

Then suddenly, out of the blue, came a letter from the council, dated 25 April 17, as follows:

Mr Mustard is pleased that the council have now officially cancelled the PCN and tidied up their records & wonders how many more similar PCN are stuck in the system. It is also one file fewer in Mr Mustard's live drawer of PCN. He follows everything to the end.

The council were unable to proceed to enforce the PCN as they have to issue a Notice to Owner within 6 months of the PCN being served to the vehicle, and they didn't as they got the computer stuck at an earlier stage.

The council are also under a legal obligation to consider (and thus respond to) informal challenges.

In addition guidance from London Councils is that if there is a delay of more than 6 months at any stage in processing a PCN (except with the bailiff who gets 12 months by law) the PCN should be cancelled.

So we have correct behaviour albeit very slow.

Yours frugally

Mr Mustard

22 April 2017

Lining their pockets instead of the roads at Barnet Council

Brent St, NW4
Mr Mustard made formal representations on behalf of the car owner whose car is shown in the middle picture, viz:

 The response was full of apology, although no detail:

Great, you are thinking? No, it isn't. Here is the informal challenge which was made almost two months prior to the formal representations:

They look familiar?
In response to that, this is what the council said:

So by some mysterious process the first challenge that was made was not acceptable but the second one was and we don't even know why. Surely the first challenge should have been accepted because many motorists would take the council at their word and pay up thinking they have no chance. Mr Mustard knows better and makes the identical challenge three times, twice to the council, where the process allows for that, and once to the independent tribunal.

Funnily enough today a member of the public has written to Mr Mustard in the same vein:

I recently appealed my third unfair parking penalty charge notice and when it went to the independent adjudicator, won all three cases.  I feel very annoyed that three different parking councils, Camden, Barnet and Haringey all refused the first challenge and it looked like this was an automatic response without actually reading what I had written.

I feel very annoyed that there are people who will be unable to appeal and that Councils are raking up huge amounts of money in a way that feels very dishonest to me.

Barnet Council are concerned about their parlous reputation in parking. They could improve it by accepting challenges of merit at the first opportunity and not make the public jump through hoops all the way to the tribunal. They do this all the time to Mr Mustard but he is used to it and just ploughs on to the end.

Yours frugally

Mr Mustard

20 April 2017

The Royal Borough of Kingston exhibit poor judgment

The Kingston Honeypot aka Surbiton Crescent
Although Mr Mustard thinks that the above location is poorly signed the adjudicator who, to date, has heard most of the cases at that location, does not agree. Thousands, absolutely thousands, of motorists have missed the signage and The Royal Borough of Kingston are laughing all the way to the bank and coincidentally not changing the layout (unless you know otherwise). The 'flying motorbike' sign, correctly the 'no motor vehicles' sign is, according to some research, understood by 88% of motorists.

Mr Mustard has conducted his own on site research at locations where the flying motorbike sign is to be found and his findings are that only about 10% of motorists know what the sign means.

That is all well and good but this blog post is about the miserableness to be found within the PCN section at the Royal Borough of Kingston.

His client, Mr B, had a brain tumour surgically removed in 2013. He had experienced some seizures in 2016 and following further investigations he had to be operated on again in 2017 for the same serious medical condition. On the day of his operation his wife, Mrs B, drove the car registered in the name of Mr B, through the above restriction in breach of the flying motorbike signs but in accordance with the blue arrows (that tell motorists where to drive) and politely giving way to oncoming traffic, again as directed. A PCN duly arrived in the post for contravening the restriction signed by the flying motorbike sign.

Mrs B wrote to Kingston, saying that the signs were not adequate, and explaining that she was on her way to see her husband, the registered keeper of the vehicle, in intensive care. Documentary evidence of his medical condition was supplied.

The council's rejection of the representations included the following:

- 'have decided that grounds or a suitable reason to cancel the PCN have not been established'
- Whilst I empathise with the situation you described we are unable to withdraw the PCN as this does not fall under the mitigation of a medical emergency'

Mr Mustard's carefully considered view is that the Royal Borough of Kingston don't have even the tiniest scintilla of empathy for Mr & Mrs B as if they did they would surely have instantly cancelled the PCN to reduce the burden of life for this couple at the moment.

Kingston are able to cancel the PCN, to say otherwise is a terminological inexactitude. This is what an adjudicator has had to say on the question of being 'unable to cancel'

The local authority's response that it is unable to cancel the PCN is incorrect. The local authority is always able to decide not to enforce a Penalty Charge Notice. It is under a duty to consider all the representations made by a motorist.

An Appeal at London Tribunals was duly lodged and at that point Mr Mustard was instructed and took over. He duly attended the hearing and he discussed the mitigation with the Adjudicator, who cannot allow on grounds of mitigation as his role is to decide if the contravention occurred or not, which it did. The Adjudicator was however, distinctly unimpressed with the attitude of Kingston and so adjourned the hearing, which Kingston had opted not to attend, as per usual, and wrote to them and asked them two questions:

1. How did they not notice that Mrs B made the representations when the car is registered to Mr B, so he is the only person legally entitled to make representations?

2. Given the medical history, did Kingston really want to pursue the PCN?

At that point someone at Kingston realised either that they had made a procedural blunder or that they looked terrible from a PR perspective and wrote to the tribunal to say that they had considered the comments of the adjudicator and decided not to pursue the PCN on this occasion.

That is belatedly wise of them but what sort of world do we live in where chasing a PCN is seen by the Royal Borough of Kingston as being more important than a recurrent brain tumour? Many motorists, faced with difficult medical circumstances, would have been too weak to fight and just paid up, the desired outcome of Kingston. Those are the very motorists whom Mr Mustard particularly wishes to help.

The need for Mr Mustard never seems to diminish.

Councils everywhere, you need to accept more representations where the motorist has some other burden of life to carry, whether or not the contravention occurred. Just try to be nicer.

Yours frugally

Mr Mustard

18 April 2017

Selective attention to litter

with credit to the Barnet Press
The above items appeared on adjacent pages. The council crowing about how many Fixed Penalty Notices have been issued for littering (Mr Mustard will not defend you against one of those as he is against littering) and Richard Logue, a fine citizen from Mill Hill, bemoaning the fact that he and his team couldn't stand the state of his local park any longer.

A few points spring to Mr Mustard's mind:

1. If the council are issuing 12 FPN a day then their educational messages are not getting through. Any FPN is a failure to educate residents, and visitors, to not drop litter in Barnet. The state of the borough may make them think littering is normal. The cleaner the borough the less likely littering is to occur.

2. The penalties collected are retained by NSL under the terms of their contract. NSL are not a charity so it seems doubtful in the extreme that they are making a loss on it so we, the council tax payer, must be overpaying. It is also a question of public policy. Negotiating a deal where a private company directly profits from public wrongdoing, they are paid a fixed price so the more penalties they issue the more profit they make. It just seems wrong to Mr Mustard. He suspects that they will go for the easy targets like fag butts rather than tackling the big stuff, like bags of shop rubbish and dumping of fridges & mattresses.

3. The cleaning of parks does not have a high enough priority if 10 bags of waste can be removed from just one park. Are there sufficient bins in the park and are they emptied frequently enough?

4. Volunteers should not have to make up for Barnet Council's policy & performance deficiencies.

5. We all pay council tax because it is cheaper to pay collectively in order to keep our public spaces clean. Mr Mustard is not going to pay twice by also volunteering to clean up his local park (besides which most of his time is taken up in fighting parking PCN).

6. It is for the same reason that he won't volunteer to play at being a librarian.

7. If you want to be a volunteer then there are plenty of more worthy causes than Barnet Council, such as Age UK and the North London Hospice where your time will be genuinely appreciated, rather than just as a political message.

Yours frugally

Mr Mustard


8 April 2017

Bin tax

There is a Regulation that prohibits parking more than 50cm from the edge of the carriageway (usually the kerb) which was brought in to stop double parking, a concept that was harder to define. It is OK if you are within a marked bay which means that councils can still install bays down the middle of very wide roads.

The trouble is that councils, acting by their traffic wardens, forget why the Regulation exists and ticket anything which is more than 50cm from the edge of the carriageway without applying any common sense or thinking of the purpose why the Regulation exists. They blindly ticket any vehicle which breaches the 50cm rule, like this one:

It might look a bit odd from that angle but is a perfectly OK place to park whilst displaying a blue badge as it was. The driver, who won't see 75 again, tells Mr Mustard that he has metal knees and others inform Mr Mustard that walking is hard work for this person.

Now lets see why the car was not nearer to the edge of the carriageway.

Well bless my soul if there aren't 4 large council bins in the way, removing the possibility for the blue badge holder to park out of the way right up to the double yellow lines and to comply with parking regulations. What have the council done about these bins placed on the highway? probably nothing at all (nor about the Biffa one as that would be hypocritical) as they are council bins and the council don't want to create a storage problem for themselves.

I think thtime has come Barnet Council to change your minds about rejecting the motorist's challenge, which you have, cancel his PCN and move the bins so that blue badge holdings motorists can quietly park their cars in this little back street out of the way for up to 3 hours without fear of receiving a PCN.

Yours frugally

Mr Mustard 

7 April 2017

Proportionality - or, the cost of one small misjudgment?

So you come home from wherever, there is just about enough space in the residents bay for you but because you don't want to crowd the car in front, so you leave a little bit of your own car hanging out the back of the bay. Then you don't move your car. When you see it 5+ days later, it has 2 PCN on it and the council tell you about the other two when you phone up. One PCN is for being outside the bay which is £60 and the other 3 for being on the single yellow, at £110 each.

How many penalties should the motorist have to pay? 1, 2, 3 or 4 or zero?

Mr Mustard advises you to squeeze into the bay even if you only leave the car in front of you a little space, provided they have at least a foot at the front.

Yours frugally

Mr Mustard

22 March 2017

Filming at London Tribunals - 28/29 March 2017

Mr Mustard has a case on that Tuesday and six of them on the Wednesday (he did have seven but one has been cancelled due to an untruth) but suggests you don't look for him on Dom on the Spot as he is disinclined to have any more publicity which will inevitably lead to a huge surge in PCN workload.

Yours frugally

Mr Mustard

11 March 2017

PCN liability transfer

Mr Mustard is sorry to repeat himself but he is fairly sure he has written about this subject before. He also thinks he has an email from the council in which they promise to check rental agreements properly from now on (last year it was or earlier). It seems that both parties have forgotten what they did in the past. Clearly though, a gentle reminder is required at Barnet Council / NSL Ltd.

Here are the rules:

Liability for a parking PCN (not a bus lane one) can be transferred to the person who hires a vehicle, or receives it free as a courtesy car, provided that the hire period does not last for 6 months or longer.

What must the hire agreement contain in the way of details, besides an undertaking to be liable for any PCN issued during the currency of the agreement? The following:

Mr Mustard has just been asked to assist a lady by representing her at the tribunal the week after next. Mr Mustard studied the papers and found that liability had been passed on twice to reach her. Here is the first transfer of liability which the council (perhaps acting by their agent NSL) accepted as OK

Now pretend you are the council and/or NSL. Why would you transfer liability? You wouldn't, would you, as the hire is for a year which if of course a period greater than 6 months. Peugeot cannot, therefore avoid liability for the PCN. Tough, but the law.

Having passed on liability the council then sent a Notice to Owner to the accident repair firm in question. They too didn't want to be liable and produced the following agreement:

So readers, what is wrong this time? The expiry date of the driving licence is missing as is the country of issue. The out time was not stated. The proposed return date and time were not stated. The date of birth was not stated. This rental agreement will fail to be accepted at tribunal as being one on which liability can be transferred (Mr Mustard won one such case when the only thing missing was the make of the vehicle). This one is simply awful and cannot be considered to be substantially compliant. Why did Barnet Council / NSL Ltd accept the accident repair company's representations without question? Mr Mustard thinks they accept anything from a company as they prefer liability to be with the little man (or lady in this case) who is more likely to pay up. This is conjecture on Mr Mustard's part, it could simply be that whoever is deciding upon these transfers is an incompetent and/or ignorant of the law.

Whatever the reason Mr Mustard is about to point out to Barnet Council how they are breaking the law whilst trying to extract a penalty for a contravention (paying for the wrong vehicle given that the driver was in a courtesy car and forgot to register the short term replacement on PayByPhone) which makes this the second blog in a row to highlight the hypocrisy of the council when it comes to following rules.

If you get a Notice to Owner about a PCN when you were driving a hire or courtesy car, do check the agreement against the above requirements. In this case the first agreement only became available once the evidence pack was produced for the tribunal case.

Never assume the council have got it right when it comes to a PCN, they err frequently.

Yours frugally

Mr Mustard

9 March 2017

Traffic Warden sets a terrible example

So here we have a 12 second clip of a scooter mounted NSL Ltd / Barnet Council traffic warden going about his lawful duties of issuing PCN to all and sundry on 5 March at almost 3pm on a Sunday afternoon. Now given that a traffic warden's job is to punish those who break parking laws then one can reasonably expect them to demonstrate 100% compliance with driving laws, can we not? Anything else would be hypocritical in the extreme.

Firstly, a health & safety point. Manufacturers of flip up helmets caution you against riding with the front of the helmet in the upright position. The whole point of the front of the helmet is to stop your face hitting the tarmac should you have a crash. The visor should also be down whilst you are moving to stop flying stones or flies & wasps hitting you in the eye. You only have to look at the state the front of your bike gets into to see how much debris there is in the air.

How many rules of the road does the traffic warden break?

1.  He undertakes cars. That was a breach of the Highway Code and not at all necessary.

2.  He undertakes (= overtakes) the front car which is stopped. That is a breach of the law (anything which says MUST NOT in red in the Highway Code is a statement of the law).

3.  He crosses the stop line at a time at which the lights are red. That is also a breach of the law.

MUST NOT is in red in the above picture, well, in the original it is.
NSL are very fond of quoting the Highway Code to people who have committed a parking contravention. Clearly not so keen that their employees abide by it.

It strikes Mr Mustard that the contract with NSL really ought to be amended to require scooter riding civil enforcement officers (traffic wardens) to undergo IAM or ROSPA training so that they demonstrate to the public at large the highest standards of riding ability and compliance with the rules and the laws of the road.

Guilty as not charged

Yours frugally

Mr Mustard

(Before you ask, Mr Mustard has passed both IAM and ROSPA advanced motorcycling tests)

Update 9 March 17: Barnet council parking management are very unhappy with the unsafe riding of the CEO and are taking immediate action to ensure that all riders comply with traffic law (they can park on double yellows if necessary and safe to do so) and do not put their safety, or that of other road users, in jeopardy.

5 March 2017

Tilling Road - no left turn (at Brent Coss)

Sign clutter, 9 in 25m
Today Mr Mustard went to take a look for himself at the no left turn from Tilling Rd into Brentfield Gardens which is one of the least respected banned turns in Barnet. It was, for a few minutes sunny and Mr Mustard was propping up the lamp standard above the 'A' in Ahead and was pleased to see everybody drive straight on along Tilling Road under the underpass. You could sometimes see the queue backed up to the far end of the underpass. One minicab slowed and dived to the left before Mr Mustard could react but as he wasn't wearing a yellow vest and didn't have his whistle on him (a whistle works wonders for stopping cars) and this is a dangerous place to step into the road (there is a crossing point as there is dimpled paving but you really need to cross briskly) he decided to let the driver receive a PCN.

What happened next was that a car coming from the right, a Mercedes saloon, decided to pull out when there wasn't room and take out a blue Honda that was minding its own business and proceeding perfectly steadily in the correct direction. The Merc driver wanted to argue with the lady, who had to climb out of the wrong side of her Honda as she could not open the door, until the lady spotted Mr Mustard looking on and he gave her a wave and a friendly smile and then the errant driver knew the game was up. The Merc was 100% in the wrong and given the availability of a witness Mr Mustard expects that the Merc's insurers will cough up without quibble.

not the guilty Merc
At 3.30pm on 5 March 2017 the road was effectively blocked and so the only escape route entirely on tarmac was the banned left turn. Will the council still issue PCN, probably because the cctv does not cover the blocked section of road? Yes, most definitely.

Do let Mr Mustard know if you make representations on the grounds that the road was blocked and they are rejected.

Yours frugally

Mr Mustard

2 March 2017

Residents' forums

I shall raise the issue of spelling.

Yours frugally

Mr Mustard

28 February 2017

On line Appeals to tribunal now possible for Barnet PCN

No-one told Mr Mustard, the biggest user of the London Tribunals Appeals system when it comes to Barnet PCN, that he could now make the Appeals on line rather than submit the paper Appeal form. He found out by idling through recent FOI responses. The Notice of Rejection did not tell him this but he did happen to have an Appeal to raise and he has now done so on line. This has saved Mr Mustard the £1.74 signed for postage cost (which will increase the amounts donated to the hospice as this was an out of pocket expense that Mr Mustard would retain from donations made via him) and the council about £3 as the tribunal charge for on line Appeals is lower than for paper ones. Everyone's a winner (except the council who usually lose the Appeals!).

There is now no excuse for you, yes you, not to make an Appeal when you get your Notice of Rejection. Do it on line the same day. You don't need to add anything new in the reasons box, just put 'as representations'.

This is the link to the on line system to make a new appeal.

Happy appealing. Treat the tribunal visit (you are going to appear in person aren't you as you get better results on the whole) as a fun day out. There is plenty to do in the Chancery Lane area and thereabouts.

Yours frugally

Mr Mustard

27 February 2017

Links for parking boffins

Useful links:







·     Chapter 3: Regulatory Signs
·     Chapter 4: Warning Signs
·     Chapter 5: Road Markings
·     Chapter 7: The Design of Traffic Signs
·     Chapter 8: Signs for Road Works and Temporary Situations


·     1/12 Shared Use Routes for Pedestrians and Cyclists
·     1/11 Shared Space
·     2/09 Pedestrian Guardrailing
·     1/09 Signal Controlled Roundabouts
·     2/08 Cycle Infrastructure Design
·     1/08 Traffic Management and Streetscape


·       1/15 Variable Message Signs
·       8/14 Implementing extended working hours at road works
·       7/14 Mapping underground assets
·       6/14 Using road plates at road works
·       5/14 Using temporary backfill at road works
·       4/14 Using cementitious mixtures at road works


·     Manual for Streets
·     Know Your Traffic Signs
·     Prevention of Bridge Strikes
·     Puffin Crossing Good Practice Guide
·     Mini Roundabouts Good Practice Guidance
·     An Introduction to the Use of Portable Vehicular Signals