On 16 October in the Finchley Central CPZ Mr Mustard's client, let us call them Ms T, received a PCN at 10 in the morning on a single yellow line which starts at 2pm. Mr Mustard noticed that the traffic warden had a high badge number, 67x, where x is a number he is not going to tell you, and so Mr Mustard surmised that new traffic wardens were being sent out with inadequate training or supervision, or both. Mr Mustard lodged a complaint, the PCN was cancelled and the traffic warden given more 'guidance' whatever that is.
Roll forward to 23 November and the same thing happens again, a PCN given out by a different traffic warden 67y, where y is a number known only to Mr Mustard & his client, the same mistake at the same place by another newbie traffic warden who clearly needs the same guidance as the others.
Another complaint by Mr Mustard, another cancellation and a second letter of apology.
The additional training needs to be before the traffic wardens (CEO) are let loose on the street issuing real, painful, expensive PCNs.
There was of course no question but that the council would not pay compensation to Ms T. This is exactly the sort of case where compensation of a fixed sum, say 50% of the PCN value, should be paid as a matter of course.
Study your PCN very carefully if the issuing traffic warden has a badge number above 669.
Yours frugally
Mr Mustard
They must have employed over 150 new CEO's in the last year that's is a very high number. What's going on.
ReplyDeleteI thought that but they jumped a hundred whether by accident or design. Staff turnover is horrific though.
ReplyDelete