11 December 2017

Pay but get PCN; valid challenge gets refused!

What, you are wondering, has Ski Sunday got to do with a PCN? 
It is that service is going downhill fast.

Mr Mustard's client, let us call her Miss R, parked her car near to her place of work and immediately paid for her parking at the correct location, which she knows well, and for the correct car (she may in fact only have the one). The payment was made at 08:34. The location being North Finchley, where the traffic wardens hunt in packs as their base is just up the road, a traffic warden clocked her car the moment she arrived. He/she checked for payment which of course takes about a minute after parking (you must not try to pay whilst still driving along). He/she then waited until 08:39 and issued a PCN for non-payment. Mr Mustard thinks they forgot to check for a payment at the end of the 5 minute observation period in their haste to clock up another PCN towards the non-existent target (something makes them really keen to issue PCNs).

Having found the PCN when she went to use her car a bit later, Miss R thought she wouldn't trouble Mr Mustard with such an easy challenge, she would make it herself. She duly did so and the council denied that any payment had been made for that car that day which is odd as Mr Mustard could see the payment in her on line account.

Mr Mustard therefore intervened and sent a complaint to parking management, who know that Mr Mustard is always serious and almost always correct, and has heard back very swiftly today (the complaint was only made on Saturday) and the PCN has been cancelled.

This response nails the lie that payments made to PayByPhone appear instantly on the hand held equipment of the traffic warden.

Whilst that is a quick and sincere apology, one small part of Mr Mustard's email did not, as per usual, get responded to. It read:

NSL back office have incorrectly stated that no payments were made that day. Motorists really shouldn't have to suffer two errors on one ticket, it is stressful, exasperating, wastes their time and costs them a £25 charity donation for my help.

The council really should compensate motorists when they have got it so wrong. You don't let motorists made even one teensy weensy parking error without expecting to extract a penalty of £60 or £110.

The blog for the last few entries has highlighted one cock-up after another. There is another good (bad) one (two) coming shortly.

How much should motorists have to put up with?

Yours frugally

Mr Mustard

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