20 September 2013

Well done parking client side

Mr Mustard is about to do a rare thing and dish out some praise. He knows he is a nuisance to the parking client side and in the past he has criticised them (mostly anonymously he hopes although now he thinks about it he did name the Parking Manager, who is an interim, and suggest he really ought to leave and let a permanent staff person take over but that was before they had met and now the name of redacted won't again appear in the blog) but roughty toughty parking staff can look after themselves OK as they are cut from the same block as Mr Mustard, a former tax officer and currently a debt collector. 

Mr Mustard thinks that they are starting to get the hang of him. Last year Mr Mustard was disappointed when they didn't send flowers to the bereaved lady who they had unfairly ticketed outside of the hospice and they are now perhaps coming round to the view of the leader when he is approached by Mr Mustard on parking matters "but you'll be right Mr Mustard won't you" although he was then persuaded the opposite on that occasion by his staff. Actually Richard, Mr Mustard thinks he is right on the question of parking tickets from 2011 but perhaps for the wrong reason. Mr Mustard will correct that before the Ombudsman gets involved.

Anyway, Mr Mustard is sure that he told you about the "client" (friend, acquaintance, whatever) who had picked up 13 parking tickets and 7 of them were with bailiffs who could have set up a camp outside her property. They couldn't clamp the car because it belonged to Motability which tells you that the person gets the higher level of payment for her disabilities and given that the accommodation is rented and the client was under strict instructions to make sure sure the bailiff couldn't get in (and they can't break in for parking debt) the whole problem was going to go away within 12 months if his client kept her nerve.

Mr Mustard only found out yesterday that the bailiffs had been called off in mid-August when he first complained to the leader and the parking team about a PCN from 2010 still being chased, and there were also six from 2011, two from 2012 and four from 2013. The PCN included ones that simply should not have been issued including two for being more than 50cm from the kerb when the car clearly wasn't.

Anyway, on Wednesday something went wrong and a bailiff from Newlyn (in the news on the Mr Reasonable blog) clamped the Motability car in the Lodge Lane Car Park. He was also rude to the person concerned when she pointed out he couldn't clamp a car that wasn't hers and she had a physio appointment to get to. Mr Mustard got on the blower, the bailiff rang his own office and probably got told to remove the clamp sharpish, as that is what happened.

Now Mr Mustard was going to file a formal complaint to the council as they are responsible for the actions of bailiffs contracted by NSL on their behalf and stick the bailiff himself in front of the judge who issued his licence in the hope that it might get torn up but he had a pleasant surprise. The parking client side felt bad about what had happened, they had caused stress and inconvenience to a disabled motorist. They were under the cosh from Mr Mustard for the old PCN and he was busy appealing every in-time ticket to PATAS which costs the council £40 out of their budget each time (97% of the time Mr Mustard wins) and so they very generously chucked the towel in on every outstanding parking ticket perhaps because the bailiff gave them the opportunity to do so. It looks like Newlyn management and NSL will be having some discussions very soon about their behaviour and may have to pay for some of the tickets.

They also recognised that Mr Mustard was also providing a valuable advice service to transgressing motorists by educating them about where they have gone wrong and trying to stop it happening again (this is not as easy as it seems). Mr Mustard has suggested to the council many times that they should be running courses on how to park legally but that sits ill-at-ease with the budget requirement to make £7million nett from parking.

Anyone, well done parking client side (you know who you are and have had Mr Mustard's word that your name will not appear in this blog unless you want it to), pat yourselves on the back for a good decision.

Now Mr Mustard must go and continue with business as usual. He has a PATAS form to complete for someone who drove away before the PCN had started to be issued. A favourite trick of traffic wardens to claim otherwise.

Yours frugally

Mr Mustard

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