Mr Mustard heard about the above letter being very poorly presented and is now lucky(?) enough to have seen a copy of it. There wasn't a letterhead nor a named contact and signature. One could be forgiven for throwing it away as it couldn't possibly have come form the council or one of their contractors, or could it? Probably thanks to complaints received a revised letter was cobbled together but it really isn't much better.
The second letter is marginally better in that it has the borough logo on the bottom but would have benefited from all the usual address and communication details in the top right. It still looks dodgy.
What really made the recipient think it was fishy (the no cash parking council offering to accept cash?) was that they never paid by debit or credit card in the first place.
They paid by cheque, which has already cleared.
Well done Crapita, down to your usual standard.
Best send a properly drawn up third letter (don't charge us council tax payers for it please).