23 November 2012

Another satisfied customer

Holy cow!
Mr Mustard likes to help people with their parking ticket problems. It is very satisfying when an obvious injustice can be rectified.

He was a bit late to the party in respect of a man who we shall call Mr Monday as he received a parking ticket on bank holiday Monday, on a single yellow line in Whetstone where he simply wasn't doing any harm; no-one was trying to drive northwards past B&Q that day. Such traffic as there was flowed well. The case had already been through all 3 stages, informal, formal and PATAS, when Mr Monday's mini twitter storm was brought to Mr Mustard's attention.

Mr Mustard likes nothing better than some tedious detail and he got to work. He found a procedural error in the paperwork (he has found another one since but that devastating blog will have to wait) and then he wrote to the Parking Manager at Barnet Council. What Mr Mustard expected a council to do once a procedural error was pointed out was to accept that they were in the wrong, were not legally or morally justfied in keeping the penalty charge, and for them to make a refund. That was what he expected. Did it happen? Let's see.



Dear Parking Manager

I am sure you will be pleased to know that this is, for a change, going to be a short email. I am now assisting Mr Monday with his parking ticket (PCN).

PATAS rejected his appeal which was on the grounds that a Bank Holiday Monday is a normal Monday for parking purposes.

His appeal against the PATAS ruling will be that Barnet Council have operated in a manifestly unfair manner by relying on a Notice to Owner that is not compliant with Reg 19(2)d and which they knew, from previous PATAS cases, was not compliant with the Civil Enforcement of Parking Contraventions (England) General Regulations 2007 and thus the council have committed a procedural impropriety and so the PCN must be cancelled.

As the deadline for challenging the PATAS decision is this week I would be grateful if you could please confirm by close of business on Monday 8 October 12 that you will cancel the PCN and send Mr Monday a refund.

Yours sincerely


Mr Mustard

A reply came a couple of days later.



Dear Mr Monday

Apologies for my lateness in replying.



I have noted the decision at Patas and also your permission to correspond with Mr Mustard.

It is also noted that you have now paid.

As I have said the case has already gone through a statutory process, and the established process does allow for you to appeal against the Patas ruling.

The council should not be seen to obstruct the wishes of the appellant who has a legal right to appeal against the Patas ruling and this decision is yours.

Regards

Parking Manager

It is quite interesting to note that the council think it perfectly OK to treat your payment, even if made because of  their procedural improrpriety, as now belonging to the council. The moral attitude of the council is a poor one.

Mr Monday was not put off. Mr Mustard drafted a letter for him to send to PATAS and away it went within the 14 days that are allowed for an appeal against a PATAS decision. This is what it said.

I request the Adjudicator to review his decision on the grounds that the interests of justice require such a review. After the decision was made on 27 September I discovered that the Enforcement Authority have committed a procedural impropriety in that The Notice to Owner does not meet the requirements of Reg 19(2)d Civil Enforcement of Parking Contraventions (England) General Regulations 2007 in that the date on which the Penalty Charge Notice was served does not appear in the Notice to Owner. You will not be surprised to know that I had never heard of these regulations until I was told about them very recently.

I am also told that the following three Barnet Council cases have been decided (since my PCN was issued) on the above grounds and the PCNs have been cancelled.

2110587624 on 4 May 2012
2120124393 on 25 July 2012
2120257681 on 9 July 2012

I am disappointed in the behaviour of the local authority in continuing to chase me for money when they knew, from your decisions, that they had been acting improperly.

Yours faithfully

Mr Monday


The case was accepted for a review and went back into the lists for another paper hearing. Doubtless the council are asked if they have anything extra to say. If they did, the content is not known. Here is their decision.

This case comes before me as a review.

Having considered all the evidence I am satisfied that it is in the interests of justice for me to perform this review.

The appellant now puts forward legal argument concerning a procedural impropriety relating to the Notice to Owner. This was not pursued before the original Adjudicator but it is unanswerable. I therefore conclude that it is in the interests of justice to deal with it now.

On the basis of the evidence before me it is clear that the Notice to Owner was defective and unenforceable as it did not comply with the mandatory requirement of Regulation 19(2)(d)) of the Civil Enforcement of Parking Contraventions (England) General Regulations 2007 (the General Regulations). 


This provides as follows:
(2) A notice to owner served under paragraph (1) must, in addition to the matters required to be included in it under regulation 3(3) of the Representations and Appeals Regulations, state (d) the date on which the penalty charge notice was served. It is clear that the Notice to Owner in this case, whilst it specifies the date of the alleged contravention, does not expressly state the date on which the Penalty Charge Notice (PCN) was served.

By reference to the precedent cases of PATAS 2120257681 & 2120124393, this constitutes a procedural impropriety and I must therefore allow the review and consequently this appeal.


the original response, wording as above

Look at the wording that the adjudicator has used. He has simply smashed the council's case to pieces. The parking manager must have known this was going to happen and yet he was so desperate to hang on to Mr Monday's £110 that he refused to issue a refund. If the parking manager didn't know this was going to happen then he shouldn't be the parking manager. He is only a temp. The sooner we get our own permanent manager the better.

Mr Monday was pleased. Here is the email he sent to Mr Mustard when he found out the good news.


Holy cow you did it!

Mr Mustard, that is very impressive indeed

How you gathered all that knowledge in your spare time is beyond me.

Not only is it impressive but it's for an enormously important and socially beneficial cause; helping uninformed and exploited individuals fight back the increasingly aggressive (corrupt dare I say) establishment that is the local council.

Highly commendable and I can't thank you enough.


Kindest,

Mr Monday 


Incidentally, if your Notice to Owner is wrong in the same way, and most of them are, you can also get your parking ticket cancelled.

Parking is a One Barnet contract. The outsourcing providers are meant to be experts in their field and better than Barnet Council for less money. Well NSL clearly aren't as otherwise they would not have sent out a Notice to Owner that was patently defective. 

Outsourcing is not the solution.

Yours frugally

Mr Mustard

22 November 2012

The contractor is not your flexible friend

BT, Capita or EC Harris will not do this for you
We keep hearing, especially from Cllr Richard Cornelius, about how flexible the big NSCSO and DRS One Barnet contracts will be and will be able to bend to take into account all of the changes that might occur over the next 10 years. You are deluding us Richard (well trying to anyway). Given that the contracts involve £100m p.a. of services Mr Mustard expects that something will be forgotten and they won't even cover what they are meant to from the off.

We have an opportunity to study the parking enforcement contract, an early One Barnet contract, as an example of supposedly in-built flexibility. Mr Mustard obtained 90% of that contract under Freedom of Information legislation. He has a copy of schedule 5, Change Control Procedures. Now Mr Mustard can't bring you the actual wording as it is from the British Parking Association and they claim copyright over it, having had it drawn up by expensive lawyers and now they flog it to every council that they can in order to make some funds. Mr Mustard can tell you what the clauses are that it contains, they are pretty standard boring legal stuff and easily fit on 2 pages of A4.

Firstly some principles are set out.

Either party (Barnet Council or NSL) can request a change and propose a Contract amendment.

Neither party can refuse to budge if the proposed change is a reasonable one (lawyers already rubbing their hands together at the thought of what constitutes unreasonably withholding consent).

Nothing changes until an agreed Note of the changes is signed by both parties.

NSL don't get paid for any changes that are not supported by a Note.

Then there has to be a procedure (well we are talking about a council).

There have to be discussions which end up with nothing at all changing, the council making a written request for a change or NSL recommending a change.

The council's written request has to be the subject of a signed Note from NSL  within 7 days. This contains the extra price or the price reduction (Mr Mustard thinks of this Note as the "we've got you over a barrel" form, because there is nowhere else the council can go to for the change and monopoly power = name your own price).

The Note also sets out the what, the where, the why and the when.

If it was NSL who recommended a change then the Council get to ask for more information and either accept or reject the proposed change.

Then finally there is some legal wording about who is entitled to sign and that the Notes amount to contract variations.

That is it. There is no amazing radical flexible solution built into the One Barnet Contracts.

This is where we are. Over a barrel.



Mr Mustard is completely unconvinced that entering into 10 year contracts on a wing and a prayer is a good idea.


Yours frugally

Mr Mustard


21 November 2012

One Barnet - Sparse scrutiny - a joint letter

The blind leading the blind

Dear Councillor,

We are about to hear which company has been awarded one of the two massive contracts that constitute the £1 Billion One Barnet privatisation scheme.

Barely a week after the recommended bid is announced, Cabinet will vote on the proposals, and this borough will surrender control of a huge number of its services to an unaccountable private sector provider, for a minimum period of ten years.

Leader Richard Cornelius has written to a resident of Barnet stating he feels that a week allows sufficient time for the scrutiny by councillors of a contract of this size and significance, one that has taken four years in creation, by a process which has itself cost millions of pounds of taxpayers' money in fees to consultants.

We suggest to you that a week is self evidently a completely inadequate length of time for councillors to inform themselves of the details and full significance of what is clearly a hugely complex undertaking, and one with enormous implications for the future of all residents.

One Barnet is the most ambitious privatisation exercise that has ever been attempted by any local authority.

Despite the unprecedented scale of this project, NO independent assessment has been made of the enormous risks such an enterprise must inevitably present.

Equally astonishing is the fact that the internal assessment, the One Barnet Risk Register, has never been presented to the council's own Audit Committee.

Not only does this represent the most irresponsible disregard for the security of local residents' investment in One Barnet, it quite clearly makes the authority liable to legal challenge on the basis of failing properly to consult with members and residents, as required by the demands of the democratic process.

We ask all councillors to consider the very real concerns we raise: resist the demand to rubber stamp a decision from which, effectively, you have been excluded by the leadership and senior management team of this authority. Ask yourselves why you have been excluded from the process of scrutiny.

And then please have the courage do the job you were elected to do: to protect the best interests of the residents and tax payers of the London Borough of Barnet, and act immediately to call for a suspension of this reckless programme.

Yours sincerely

Derek Dishman
John Dix
Vicki Morris
Theresa Musgrove
Roger Tichborne

(the famous five Barnet Bloggers)

The parking cash cow and the future of the High Street

http://hugetrip.com/imagesvaranasi.html
Mr Mustard has this morning emailed Cllr Dean Cohen who inherited the parking problem as part of his portfolio when he took over from Brian Coleman. He has been passed a poisoned chalice and is new to Cabinet and Mr Mustard looks forward to receiving a considered response.


21 November 2012


Dear Cllr Cohen

High dependency on parking income

You have responsibility for parking. The council have become reliant upon parking income during the last decade partly in order to artificially keep council tax down. It is probably not feasible to expect you to be able to stop this dependency overnight but a withdrawal from this nasty habit is required over the next 2 or 3 years.

A push in this direction is also coming from central government.


No compulsion to make a surplus

I attach a copy of the Road Traffic Regulation Act which sets out, inter alia, the uses on which any surplus from parking should be spent. The key point for me is however in paragraph 55(2). There is absolutely no requirement for the council to make a surplus out of parking (although having a buffer to carry forward of £1m might be sensible) but aiming for breakeven (the basis on which the Chipping Barnet CPZ was sold to us some 20+ years ago) or a modest surplus would be prudent.

Let us look at what you have inherited. See pages 37-39 of the Budget Book 2012-13.


Hindering the High Street

The intention is to make a surplus £6,895,970 in this financial year. The Cabinet met on 7 November to discuss a Growth Strategy for Barnet of which Chapter 1 was "Investing in regeneration and supporting business and enterprise". which doesn't seem to contain anything about reducing car parking charges to make the High Street a more attractive place to visit. It is one of the vital factors that must be taken into account. If parking charges, and the risk of getting one of 160,000 parking tickets issued every year, are not reduced you will never succeed in regenerating the High Street. The council controls one of the major factors that affects the viability of a High Street and as leaders you should be setting an example for others to follow - you are, but it is a bad one, taxing the High Street out of existence.

Parking tax of 4.2%

Page 37 shows that of the planned spending of £288m on services some £7m will come from The Special Parking Account ("SPA") of which more than half is the result of penalty charge notices. Moving on to page 38 the council tax requirement for the borough is £159m. If it were not for the excessive SPA surplus you would need to collect £166m so council tax is being subsidised by 4.2% by motorists instead of being paid by council tax payers generally. My own CPZ permit was increased in price from £40 to £100 p.a. last year which is an outrage and the elderly are put off from having visitors by the increase in the cost of all day visitor vouchers from £1 to £4.

Headed in the wrong direction

The projection for the next 2 years is headed in the wrong direction with an increase in the SPA of almost £500,000 in 2013/14. This will have to be reversed out and some scope for reduction found. If the cabinet hadn't decided upon another dubious council tax freeze then you would have had some room to move away from taxing a sub-set of society (High Streets, CPZ residents and the motorist in general) and could have more fairly spread the cost of providing services across the people who are meant to pay for them, council tax payers as a whole.

Not a revenue raiser

The point of parking tickets is not to raise revenue as the council are doing but to try and educate motorists to park fairly and with consideration for others and to ration space where it is in short supply. Sadly there will always be people who take a chance and keep on receiving tickets for blocking dropped kerbs, on double yellows or parked on the pavement (those offences are worthy of a penalty charge ) but penalising people for being 2 minutes over the time paid for (true), for dropping goods off at charity shops (yes, this happened), whilst mending a puncture (yes, this has happened ), whilst a child is choking on crisps on the back seat (unbelievably true), whilst a temporarily homeless person is living in their car (the council should be ashamed), these types of parking ticket just get the council a bad name and make them look like they have put the need for income above all else.

Radical thought and action required

This is a subject I have blogged about.

It might seem radical, and I would urge you to think much more radically than you have done so far (you are new to Cabinet so do need time to find your feet but the High Street doesn't have a lot of time so you do need to get your skates on please), but free parking throughout the High Street of different time periods would mean that shoppers could park, shop owners could not park outside their own shops all day, there would be a good turnover of visitors, and meters would not need to be purchased. The council could still issue parking tickets to regular, and the worst over-staying, offenders.

Will you, Dean Cohen, help to save the High Street?

Do please start planning for 2013/14 and let me know what positive steps you are going to take. Please be bold. Don't make the mistake of thinking that I will be fobbed off with what is in effect a single 2 hour free parking concession on one Saturday before Xmas. 

That is feeble.

Yours frugally

Mr Mustard

16 November 2012

Sat 17 Nov at 4pm - Friern Barnet library extra meeting

Extraordinary meeting

A guest blog on behalf of the Friern Barnet Community Library. Email them on this link.


We are calling an extraordinary meeting to discuss extraordinary events tomorrow Saturday, 17th November 2012 at 4pm in the library.

Barnet Council are meeting about the decision to market Friern Barnet Library - Cabinet Resources Committee on 17th Dec which is the day before court case. Members of the public are BARRED – see this link:

If you can’t attend the meeting then either attend the ward surgeries or phone or email councillors to object to any decisions being made before the court hearing. If you phone, make sure it is at a reasonable hour and that you are polite.

If you live in East Barnet Ward you can attend the surgery tomorrow of Cllr. Rams.

If you want to lobby outside the meeting at 11.30am - then let us know.

If you live in Totteridge Ward you can attend the surgery of Cllr. Cornelius.

The emails and tel nos from the council website:

cllr.r.rams@barnet.gov.uk - Phone: 020 8446 7291

Surgery Details 10.30am -

12.00 noon on 1st Saturday of each month at New Barnet Community Centre, 48-50 Victoria Road, New Barnet EN4 9PF.

10.30am - 12.00 noon on 3rd Saturday of each month at East Barnet Library, 85 Brookhill Road, East Barnet EN4 8SG. (Next meeting TOMORROW 17th Nov)

cllr.d.thomas@barnet.gov.uk Bus. phone: 07944 038 591

Surgery : First Wednesday of each month, 7.00-8.00pm. Avenue House, East End Road, Finchley N3.

cllr.r.cornelius@barnet.gov.uk Bus. phone: 020 8359 2059

Surgery : Third Saturday of the month 10.30am-12noon. Barnet House, 1255 High Road, N20. (Next meeting TOMORROW 17th Nov)


1st Thursday of each month 6pm-7.30pm.
Alternating between:
Edgware Library, Station Road, Edgware HA8 and
Mill Hill Library, Hartley Avenue, Mill Hill NW7.
Call 020 8958 3364 to confirm location of next surgery.

No Surgery details listed

cllr.s.rajput@barnet.gov.uk Phone: 020 8449 3610

Surgery Details - Third Saturday of the month 10.30am-12noon.
Barnet House, 1255 High Road, N20.

These councillors are listed above as they are the members of the Cabinet Resources Committee.

Polite but firm is the approach to take. They represent you (supposedly).

Yours frugally

Mr Mustard

In the House - 6.30pm on Mon. 19 Nov


If you haven't seen the 30 minute film yet, why not see it in the home of democracy, the House of Commons.

CHANGE OF VENUE
The Billion Pound Gamble 
will now be screened in the
Palace of Westminster
Committee Room 12
Same time 6.30 for a 7 pm start
Directions: Please go to the Cromwell Road Entrance.
There will be people in the Central Lobby (House of Commons) to direct you to Committee Room 12. 
If someone asks you where you are going you should say  
“I am going to see the Billion Pound Gamble Film in 
Committee Room 12.”
The screening is in House of Commons which means there will be security checks so make sure you get there early.

I'm Sorry I haven't a Clue

Mr Mustard is a big fan of this Radio 4 programme, especially of Samantha who doesn't exist, and there is an empty chair for her whenever the programme is recorded in halls around the country. She always gets a big cheer. Barnet Council customer services decided to play the game recently and clearly haven't got a clue.


There are lots more clips where that one came from and hopefully you remembered what you were doing and are back with Mr Mustard now.

Not having owned a TV for some years when Mr Mustard made up the name of his mystery shopper from Birmingham he chose the surname Jones for Samantha, that being a fairly common name, and didn't remember that she is a character in Sex in the City. Mr Mustard had sex on the blog last week, moving swiftly on....

Here is what "Samantha" sent in to first.contact@barnet.gov.uk


8 October 2012

Dear Sir or Madam

I am visiting East Finchley next week. I don't carry a mobile phone and I have checked on the Barnet Council website and see that I can buy a voucher in a local shop to pay for my parking.

Please could you send me a list of the shops in East Finchley where I can buy one of the 1 hour vouchers.

Yours faithfully

Samantha Jones
92 Torrey Grove
Birmingham
B8 3RR

(the road exists but not this number)

9 October 2012

Dear Samantha Jones,

Please accept this reply as confirmation that I have received your email.

I will investigate the contents of your email and provide you a full response within ten working days.

Kind regards

Parking Services

Samantha sat at home in Birmingham planning her trip which was going to take place by 20th October at the latest and wondered if she would get the vital information in time.

On 2 November she could wait no longer. A fat lot of use customer services had been to an out-of-town visitor up until now. This pay-by-phone or voucher parking system really must be putting people off of visiting Barnet.


2 November

Dear Mr Parking

I have had some trouble with my inbox and so hope I didn't miss your message. I also had to postpone my trip and am now going to East Finchley at the end of the month so it would help me to know which shop I have to go to to get a voucher.

Thank you so much

Samantha

The reply came a little more quickly this time although it wasn't of any use.

5 November

Dear Samantha Jones,

I can confirm that the following webpage contains all information. I am afraid we do not keep a list of individual businesses which stock the parking vouchers. I can, however, confirm that all Barnet libraries sell them.
Kind regards

Parking Services


The webpage address was not included in the email. Not having a list of stockists of parking vouchers by shop for each CPZ zone strikes Mr Mustard as a failure to have even the most basic information available. Vouchers are not the answer to the missing parking meters. So Samantha wrote again.



7 November 2012

Dear Mr Parking

Thank you for your reply. Is it me or have you not put the details of the webpage with all the information?

I could go to the library. My appointment is at 9am. Is the library open at that time? Where is it? Can I park there without getting a parking ticket? I now expect to stay from 9am to 1pm. How much will that cost please?

I am sorry to keep troubling you but I really hate to get parking tickets as I do not have any spare money and so always have to check before I go anywhere about what is correct.

Thank you so much.

Samantha


This time Samantha received a reply on the same day, and she has undergone a sex change since she last wrote:

7 November

Dear Mr Jones,

My apologies, I did not put the website address in the email.


All of the information you seek is available on this page.

Information on libraries can be found at http://www.barnet.gov.uk/info/437/libraries.

Kind regards

Parking Services

Is it just Mr Mustard or do you all think that absolutely no service has been provided at all. The information provided was slow, pauce and not likely to attract visitors to Barnet. Samantha knew the library did not open until 9.30am which was why she chose a 9am appointment to see what advice or assistance she would receive. None at all is the answer. The phoneless Samantha has a problem unless she can find a shop that sells vouchers before she gets a parking ticket. At the library there is only one parking space which is reserved for the disabled so that she cannot use as she does not have a blue badge.

Samantha is going to retire from the mystery shopping market now. Watch out at first.contact as she will reappear in a new guise one day.

Yours frugally

Mr Mustard