Showing posts with label goldenarse. Show all posts
Showing posts with label goldenarse. Show all posts

8 December 2014

Mr Mustard gets treated as a second class citizen

No fault by the Royal Mail - they deliver the paid for service
A few months back, Cllr David Longstaff, otherwise christened Goldenarse by Mrs Angry (not because he bears any resemblance to a James Bond character in Goldeneye but because of an acting part in his show reel which showed him with a gold painted posterior, sorry about the imagery) went to Coventry to the Crapita call centre at Coventry. Slightly naughty Mr Mustard tweeted the question as to whether the staff there had ever heard of the councillor (thinking they were sure not to have) and back came the reply that yes they had (well of course Goldenarse is so important they would have) and they had also heard of Mr Mustard which Mr Mustard thought was unlikely. It would have been wise though of the council to have given the call centre a list of VIPs (very irritating persons) which would have included the bloggers and local troublesome cafe and sweetshop owners, the BAPS committee members etc. but no, that would be too sensible.

Anyway, Mr Mustard collected a car (his first ever Mercedes, 4 years old & very nicely made) on 25 November as he is spending a lot of his life on motorways at the moment.

On 25 November he made a permit application and uploaded his insurance etc. documents.

On 26 November Mr Mustard was busy but no-one rang to say his application was accepted and he could pay now.
 
On 27 November at 18:40 (real work got in the way again) he paid on-line having checked for himself if his application had resulted in an "offer". Mr Mustard looked to see if he could print his permit out at home as he had been able to the previous year. The option had quietly disappeared which is a typical council trick whereas those people who had previously relied on this method should be told in advance. This page on the councils website still says you can

but council management tell Mr Mustard you can't (expect the website will be updated once this blog post is read by the council).

Just going back to 25 November for a moment, Mr Mustard phoned the parking department line, which is answered by Capita in Coventry, and asked if he could pay and for a dispensation. Mr Mustard couldn't pay as the documents weren't yet showing, apparently they take up to 24 hours to become visible on the server when that should really be instant in this day and age. Mr Mustard's ears pricked up (usually they just stick out) when he was told that he couldn't have a dispensation and he politely asked why not. Because now it is only for a change of vehicle or a change of address. Apparently last month too many were given out to residents who were not renewing their permits on time (could this be because the council aren't sending out reminders? cause and effect) and so they were giving out "too many dispensations". Mr Mustard having purchased a second vehicle was not in that category but still couldn't have one and yet since then a friend, a troublesome cafe owner, was late in renewing and was given one (and no, she didn't receive a reminder and yes, you do take your coffee in Cafe Buzz, N12 don't you?). Mr Mustard asked if the parking manager (meaning the Barnet Council one, knew about the new policy) and was then very helpfully given the name of the Capita Parking Services Manager which Mr Mustard has filed away for later use.

Mr Mustard was parked outside of the zone all this time which means he had a 10 minute walk to his car and back although it did mean that he met three ladies walking their dogs, one of whom was his neighbour and expressed surprise that Mr Mustard of all people wasn't given a permit, and one other lovely lady said "oh, you're that famous man aren't you" well, not in Coventry is all Mr Mustard can say.

Back to the calendar.

On 1 December the printed permit arrived at Mustard Mansions. It came with a letter dated 27 November in an envelope that was post-marked 28 November. It was sent second-class. Mr Mustard has paid £70 and expects first-class service at all times. Things got worse. The permit had an expiry date of 25 November which means that Mr Mustard had been short-changed by £1.15 worth of permit. Multiply that up by 12,000 permits a year and a nice profit is made for the council. Anyone who paid more slowly than Mr Mustard could have been robbed of more days of validity.

On 3 December Mr Mustard received the letter saying his application for a permit had been accepted. It was in a letter dated 27 November and again sent second class in an envelope post marked 1 December. What a palaver.

Needless to say Mr Mustard took his concerns up with the real parking management. They were not happy. They didn't seem to know that changes had been made and they think that permits should be sent out first class, that the permit should expire a year and two days after the posting of the permit, that on line printing should be made available but that would have to wait its turn in software development and other councils would also need to ask for such a function.

This function of permits was clearly out sourced in a half baked manner by the commissioners who possibly didn't know the subtle nuances of parking permit renewals. Parking itself, the thin client side (getting thinner with all the worry caused by having to answer to Mr Mustard?) are now on the case and when they update Mr Mustard with any good news, he will tell you.

Now just before you go why not pop outside and check the expiry date of your permit and then go here to renew if it has expired. You'll need to phone the council to get a PIN as clearly your renewal letter has not reached you.

Yours frugally

Mr Mustard

27 November 2013

Hopscotch - hopping mad

http://www.hopscotchsweets.co.uk/seeinside.php


One of the joys of having started this blog is that Mr Mustard has met so many lovely people in the London Borough of Barnet (and he doesn't mean councillors who are a bunch of ......save that blog for another day Mr Mustard and besides there has already been a hatchet job from the inside by you know who). Two of those people are the owners of Hopscotch Sweets which is conveniently situated to the east of Barnet Church on the walking route of the many residents who use High Barnet tube. Having flogged up the steep hill the temptation to pop in for 100g of liquorice allsorts or dark chocolate brazils is high (Mr Mustard can recount this from personal experience) and Michael and Alice are excellent shopkeepers and lovely people (they even survived a visit from you know who demanding that they remove a poster about a certain councillor who was killing the High St. It looks like we might need a new one about an actor who doesn't act much?).

When Michael got David Longstaff's misguided missive (he must have grabbed the wrong script in haste; they certainly weren't golden words from goldenarse) he told Mr Mustard this:

What I was looking for was a commitment from the council to provide support for the High St in general, pointing out some specifics. David’s reply completely missed the point, was completely inaccurate and was personally insulting – I don’t have the time to dignify it with a reply.

but evidently he was more annoyed than he realised as he has now commented upon the "more direct" email in some detail as follows:


David,


I’m afraid I found your reply has completely missed the point I was making and that I found your response somewhat insulting.

Whilst I greatly value your support as an engaged community representative, unlike your fellow ward councillors, and have always held you in friendly respect, I think that some considerable inaccuracies need to be addressed.


Comments in Christmas red below.


Yours sincerely


Michael Kentish



Dear Michael Kentish,


East Barnet doesn't have a tube station. High Barnet does have a tube station. If you want free parking I can assure you the car parks will be full of commuters.
Not if there is a restriction, such as one hour, as in the CPZs.

The High Barnet Town Team agreed to maintain the baskets if the Council bought and installed them, but did not. The HBTT is now defunct.
I thought the Town Team had been resurrected – and that you are a leading member of it!

High Barnet had a publicly funded Christmas Tree in 2011. East Barnet did not.
Funded by the GLA – NOT Barnet council.

High Barnet had OLF money in 2011. East Barnet did not.
Yes, HB is a larger shopping area. This was GLA money, not Barnet council money. East Barnet were not in a position to apply for funding

Several shops had makeovers with that money... and even then Pacino could only be motivated to put up one half of their shutters. Did you email them to complain about their lack of pride?
The shops that had makeovers were chosen because they were central to the vistas that a motorist sees on approaching the town. They did not ask for the makeovers – and those that did went without. Pacino’s had problems with their landlord who wanted them out and he succeeded by not maintaining the structure – and hence the new development that is going on, in contravention of planning and Conservation Area rules.

As 'Barnet Traders' did you constantly write to the previous owner of the market as she ran it into the ground and destroyed footfall?
Yes we did, and joined with the Friends of Barnet Market in their fantastic campaign.

What about the owners of the former 'Greggs' shop? Have you contacted them about their pride? I did speak with the owners this week and told them it was in a dilapidated state. There are 'legal' issues that need to resolved first, but I have implored them to get on with it.
Well done, much appreciated!

This year High Barnet had the Freedom Parade by the Princess of Wales Royal Regiment. East Barnet did not. That parade brought a lot of people to the High Street, but that parade could have been done anywhere in the borough.
We supported this very actively. If you remember, I copied you in the chain of emails I sent to officers and the mayor’s office in an attempt to get some publicity going. We flooded social media to generate interest. We printed and put up posters at our own cost because of the lack of material. Yes, it brought out a lot of locals, who then simply melted away the moment it was over. The council had the bright idea of bussing the troops out asap to the other side of the borough for lunch instead of giving them the freedom to roam the town and enjoy the personal greetings and thanks of residents before being fed at the town barracks! The result – business takings were drastically down, but that was not the point was it?

There is free parking on the High Street. There hasn't been free parking on the High Street for many years.
I do not think that two shared loading bays are going to turn the town around, do you?

The local Barnet Resident Association (redacted) and Barnet Traders (redacted) had a recent meeting with Cllr. Cohen regarding the parking changes. It was agreed that parking was greatly improved (figures confirm that), but that Moxon Street Car Park needed changes and they will be announced very soon, along with another parking change.
Excellent – I await more news. I trust it will be that a second meter will be installed for redundancy, as we had before you ripped them out, and that they will be cash enabled.

There is free parking after 2.30pm at the north of the High Street. There are no restrictions on Meadway, there are one hour restrictions on the streets west side of Barnet Hill/Wood Street. You frequently complain that this is not close enough for your shop, but if you needed vehicular access then why set up shop on a narrow bend with double yellows on both sides of the street?
This is so insulting and unbelievable! It also betrays your complete ignorance of business and local economics. And it is not what I would expect of a locally elected representative of the council. Is Waitrose operating on Hadley Green? Is Iceland moving down to new premises on the Meadway? Where we are is at the heart of Barnet, by the church and the new garden, in the Wood Street Conservation Area. Where the historic Squeeze is and on the site of the original Barnet Market! I really don’t need to go on!

There is free parking on the weekends up to Christmas in December.
That’s a good start. But Saturdays (Sunday is free) are more for big shopping trips to Brent X and London Colney. We need Free after Three in the week, cash meters and more.

High Barnet has had substantial amount of money put into transforming the Churchyard Gardens; and nearly £20,000 this year on further works. East Barnet hasn't, to my knowledge.
Again, not Barnet council money. There could have been £2,000,000 from the GLA but the council declined to engage with Round 2 of our application for OLF funding!

The High Road has been resurfaced. East Barnet's, to my knowledge, has not.
Again, not Barnet council money. This was a Tfl obligation. I understand that additional funding of up to £2,000,000 was offered by Tfl to enhance the High Street streetscape but the cash was left on the table by the council – it was just too much trouble.

High Barnet has a tremendous Remembrance Parade - over 500 residents involved or watching this year. The best attended in the borough. The High Street was looking excellent. Was your shop open to serve the visitors?
How distasteful can you get? When we used to trade on that day we shut the shop for the duration in respect. No, we do not open on Sundays at present as the takings no longer cover our costs.

The Council is a major stakeholder in the Chipping Barnet Town Team. The Barnet Traders should have a major part to play as a stakeholder in the Town Team. For reasons I don't understand, the most successful trader in High Barnet was once part of the Barnet Traders, but hasn't been for three years. His presence would surely have a galvanising effect on the Barnet Traders. Why is he not part of Barnet Traders?
I think you are referring to a local landlord and property developer. With the latter hat on his recent work has been respected, but there was a major conflict of interest where he used the BTA to his advantage and was unaccountably and secretly engaged with the council over property, land banking and planning matters. His portfolio of tenants represent EVERYTHING that is symptomatic in the decline of the high street and includes at least one each of the following (from what we know): a money shop, a charity shop, an optician and an estate agent and not a single independent business. Many believe his aim was to drive down freehold prices to acquire an extensive portfolio. It was a ridiculous situation for him to be chair of a traders group! Again, it betrays your business knowledge – landlords are the scourge of the high street and have been instrumental in their decline.

If you want the Christmas Tree lights switched on by the Mayor, then you could have requested it through the Mayor's office, or asked a local Councillor for advice on contacting the Mayor.
We do not want the mayor to switch the lights on thank you. My point was that the council seems to be very busy supporting other high streets.

The Mayor does open the Barnet Christmas Fayre each year - because the organisers request it.
Excellent.

I believe redacted has been in discussion with Council officers and arranged Christmas lights - 'simple design but elegant' her email said.
But WHERE ARE THEY? Eleventh hour or what, when every other high streets had them glowing, in some instances for weeks. (Will be here by the weekend - Mr Mustard)

I will speak with Cllr. Cohen, but money and resources are tight. High Barnet is a large area with a large number of demands. The area does get a reasonable share. One always wants more and that's what I'm constantly trying to deliver.
Thank you, much appreciated.

Regards,

Cllr. David Longstaff
Cabinet Member for Safety and Resident Engagement



In May 2014 you get the chance to vote for new councillors. Have a look through the candidates and see if you find any who promise to take more positive steps to save the High Streets, which are under siege from all quarters, and in which councillors should be heavily investing our money, of which they are mere custodians, for the good of society.

Let Mr Mustard anticipate that Goldenarse will now send him an email trying to rescue the situation as despite the recent backing on twitter of you know who (the backing of a person who said this about him "promoted too soon and a lightweight" may not be worth having) he is up the creek without a paddle and losing electoral sympathy at a bad time, demanding that Mr Mustard set out his priorities for the High Street and saying which budgets he would cut to fund investment in the High Street. Well it isn't Mr Mustard's job to do such a thing but if Goldenarse cares to send him a list of all the financial support that Barnet Council gave to business in his ward of High Barnet in the year ended 31 March 2013 then he will try and find some space in his diary (Mr Mustard has 2 jobs, the blog, 50 PCN to appeal and his role as an unpaid SPAD for the parking department so is somewhat busy, busier than an actor who isn't seen in many roles that is for sure) to give a detailed reply. Mr Mustard doesn't hold out much hope after that though; remember the Longstaff Letters after which silence was golden.

Yours frugally

Mr Mustard

Update 11:38 on 27 November 13.

The Cabinet member for Engagement has now decided to engage. Marvellous.

He has been in touch with Hopscotch and the following will happen:



The outcome is that the council will contribute an amount equal to the total cost of the tree and decorations, thus freeing up an extra amount for further initiatives such as hanging baskets.

He will also look into whether the council’s water bowser could be deployed in maintaining troughs and baskets over the spring and summer.

Hurrah. What a pity that Mr Mustard has to pillory councillors into action but at least they are starting to see sense.

A much larger conversation needs to take place about the role of the High Street in modern day society and what positive steps the council should be taking to make barnet a place where High Streets thrive. Cash parking meters or free time-limited parking would be a very good start. After that how about closing the offices in the North London Business Park and spreading all council officers across the borough in and around the various High Streets to generate trade for shops, cafes, pubs and restaurants after having brought all jobs back in-house of course.

26 November 2013

Tis the season of goodwill

A poke in the eye isn't a goodwill gesture
It’s all rather strange.



Let’s compare and contrast a few points.

In High Barnet
•    We are told we have to pay to park without cash meters
•    We are told there is no money for troughs and hanging baskets.
•    We are told the council would have no means of watering them in any case.
•    We are told there is no money for a Christmas tree.

In East Barnet
•    There is a car park where It is free to park
•    There is lovely municipal planting that is regularly refreshed
•    There is a council owned water bowser that visits to keep everything looking tip top
•    There is to be a Christmas tree to be switch on by the Mayor

From what I see in social media and the papers, the Mayor is having a very jolly time turning on the Christmas lights in high streets all over the borough. Whereas here in High Barnet it seems that the council is doing nothing to help Christmas on its way, no lights, no tree, no bonhomie and seasonal cheer. It seems that Christmas is happening everywhere else except High Barnet.

Whilst writing I have just had a customer come in a say that Barnet High Street was the most forlorn and unloved shopping street she had recently been to. To sum up she said there was a “TOTAL ABSENCE OF CIVIC PRIDE”.

For a start we were led to believe that we were getting new Christmas lights for our lampposts – clearly we are so far down the list of the council’s list of Christmas priorities.

So what’s going on?

What’s to be done?

This is not a trivial matter. High Barnet’s commercial offering has suffered so dreadfully as a result of the council’s parking policies and lack of support. It really is time that the council put something back to help the struggling High Street. In retail this period is SO VERY IMPORTANT to us traders – it just seems that High Barnet is losing out.

Yours sincerely,

Michael Kentish
Hon. Treasurer
Barnet Businesses & Traders Association

c/o: Hopscotch Trading Ltd
88 High Street, Barnet, Herts, EN5 5SN
T: (020) 8364 9777

Mr Mustard was somewhat surprised by the tone of the reply from an elected representative especially one charged with responsibility for resident engagement. A good councillor would soak up the criticism, do something about the complaints if he could and write with grace and style. Instead, this poke in the eye arrived.


Dear Michael Kentish,

East Barnet doesn't have a tube station. High Barnet does have a tube station. If you want free parking I can assure you the car parks will be full of commuters. (A one hour restriction would solve that supposed problem)

The High Barnet Town Team agreed to maintain the baskets if the Council bought and installed them, but did not. The HBTT is now defunct.

High Barnet had a publicly funded Christmas Tree in 2011. East Barnet did not.

High Barnet had OLF money in 2011. East Barnet did not.

Several shops had makeovers with that money... and even then Pacino could only be motivated to put up one half of their shutters. Did you email them to complain about their lack of pride?

As 'Barnet Traders' did you constantly write to the previous owner of the market as she ran it into the ground and destroyed footfall?

What about the owners of the former 'Greggs' shop? Have you contacted them about their pride? I did speak with the owners this week and told them it was in a dilapidated state. There are 'legal' issues that need to resolved first, but I have implored them to get on with it.

This year High Barnet had the Freedom Parade by the Princess of Wales Royal Regiment. East Barnet did not. That parade brought a lot of people to the High Street, but that parade could have been done anywhere in the borough.

There is free parking on the High Street. There hasn't been free parking on the High Street for many years.

The local Barnet Resident Association and Barnet Traders (reps' names removed by Mr Mustard) had a recent meeting with Cllr. (Dean) Cohen regarding the parking changes. It was agreed that parking was greatly improved (figures confirm that), but that Moxon Street Car Park needed changes and they will be announced very soon, along with another parking change.

There is free parking after 2.30pm at the north of the High Street. There are no restrictions on Meadway, there are one hour restrictions on the streets west side of Barnet Hill/Wood Street. You frequently complain that this is not close enough for your shop, but if you needed vehicular access then why set up shop on a narrow bend with double yellows on both sides of the street? (it's all you own fault you idiot is how Mr Mustard reads this sentence) 

There is free parking on the weekends up to Christmas in December.

High Barnet has had substantial amount of money put into transforming the Churchyard Gardens; and nearly £20,000 this year on further works. East Barnet hasn't, to my knowledge.

The High Road has been resurfaced. East Barnet's, to my knowledge, has not.

High Barnet has a tremendous Remembrance Parade - over 500 residents involved or watching this year. The best attended in the borough. The High Street was looking excellent. Was your shop open to serve the visitors?

The Council is a major stakeholder in the Chipping Barnet Town Team. The Barnet Traders should have a major part to play as a stakeholder in the Town Team. For reasons I don't understand, the most successful trader in High Barnet was once part of the Barnet Traders, but hasn't been for three years. His presence would surely have a galvanising effect on the Barnet Traders. Why is he not part of Barnet Traders?

If you want the Christmas Tree lights switched on by the Mayor, then you could have requested it through the Mayor's office, or asked a local Councillor for advice on contacting the Mayor. (This one sentence is actually sensible advice) 

The Mayor does open the Barnet Christmas Fayre each year - because the organisers request it.

I believe (redacted) has been in discussion with Council officers and arranged Christmas lights - 'simple design but elegant' her email said.

I will speak with Cllr. Cohen, but money and resources are tight. High Barnet is a large area with a large number of demands. The area does get a reasonable share (a completely unsupported statement, no comparative figures with other town centres, easy to write but hard to prove). One always wants more and that's what I'm constantly trying to deliver.

Regards,

Cllr. David Longstaff
Cabinet Member for Safety and Resident Engagement

Mr Mustard isn't Richard Cornelius's biggest fan, although enjoys perfectly cordial chats with him and will happily buy him a pint when time allows after a council meeting, but at least Richard's politically tuned brain for self preservation, and that of his team, doesn't let him down. He never writes much but that is a whole lot better than what his cabinet member wrote.

From: Cornelius, Cllr Richard
Sent: 24 November 2013 18:40

To: <mail@hopscotchsweets.co.uk>
Cc: Longstaff, Cllr David;
Cohen, Cllr Dean;
theresa@theresavilliers.co.uk
Rams, Cllr Robert;


Subject: RE:


I think David has replied to this email, perhaps more directly than I might have, but correctly.

Yes, we do want to help High Barnet and all the high streets.

regards

Richard

Suitable chastened, David Longstaff wrote again. So much better when you write fewer words David, take a tip from the leader, least said, soonest mended.


Dear All,


I have spoken with Cllr. Cohen and he has agreed to look at his budget and see what can be put toward the Christmas Tree.

Regards,

By this time the High Barnet traders had raised enough money for a Christmas tree but they can put that aside for now and use it on hanging baskets in the spring or other initiatives. The flowers on the crossing near the police station are still looking fab thanks to Hopscotch Sweets (well worth a visit for their huge range and warm welcome).

Merry Christmas to one and all. The council are lucky that we have traders who care and do things collectively to help the High Street survive whilst the council tax it to death with high business rates and a vicious parking ticket enforcement regime.

Yours frugally

Mr Mustard

7 November 2012

Hopscotch is hopping mad

How to avoid parking charges and tickets


So there we have it, Cllr Dean Cohen who is now the poor sap in charge of the mess that parking has become in the borough, a poisoned chalice if ever there was one, has announced his experimental new charges for North Finchley which are 35% down on what they used to be but still excessive and still an above inflation increase on what has gone before. The detail will be part of a future blog but these changes, although a small step towards traders, still largely leave them with the same difficulties, especially the pay-by-phone system. It is as if the council want to do the minimum that they can instead of being bold and radical (perhaps they just don't have the vision for it?)

Here is the exchange of a local trader, Mr Michael Kentish of Hopscotch Sweets, a shop that is well worth a visit (Mr Mustard is partial to a liquorice allsort now and then, and chocolate covered nuts and raisins, and...stop there and write your blog Mr Mustard) with one of the local ward councillors, David Longstaff who also happens to be the Cabinet Member for Safety and Resident Engagement. Is he engaging? let's see.


Sent: 03 November 2012 18:36
To: Cohen, Dean Cllr Conservative;
Cornelius, Cllr Richard Conservative;
Longstaff, Cllr David Conservative;
Prentice, Cllr Wendy Conservative;
Perry, Cllr Bridget Conservative (these last two ladies never reply substantively to anything from Mr Mustard and leave david to do all the replying and just nod in agreement)

Cc: theresa@theresavilliers.co.uk; eric@ericpickles.com; mayor@london.gov.uk;

Subject: Barnet Council benefitting at the High Street's expense


Councillors,

I am angry, very angry. I cannot remember Barnet High Street as desolate as it is this Saturday afternoon.

It has been a lovely sunny autumn day, there was the annual Barnet Church Fair over the road and an outdoor event at Barnet College. It’s also the first Saturday after payday. Few have come. Trading has been appalling, even compared to a wet Sunday morning (but then parking is free on Sundays).

I have just been to the town car park in Moxon St. It is 50% empty!!!

32 vacant spaces at 2:45 to be exact. Photos are attached. You used to have to queue to get a place after 9am.

We are approaching the Christmas trading period. I have spoken with many traders – if the parking situation is not improved they will not survive. Yes, the recession and internet has had some impact and that is why the high streets need extra stimulus and not be plundered to raise extra tax.

Shops have many fixed costs that amount to a considerable amount. It is only after these costs are met that they turn a profit. The margin on goods bought wholesale is small and turnover is taxed for VAT at 20%. It is the Christmas period that can be make or break for a shop – the day that overheads are finally paid off is known as Black Friday (22nd Nov).

You have done nothing to alleviate the problem. Indeed, it is your policies and lack of action that has led to this situation. IT IS YOUR DUTY as elected councillors representing the local community to sit up and listen and take immediate action.

We urgently need a change in the parking arrangements:

· Make the first half hour free.
· Bring back Free After Three
· Increase short term Town Centre parking places with a reduction in fees to create churn. This will stimulate both trade and parking account overall revenue. Designate Moxon St and Stapylton Road as short stay only.

· Restore the pay and display machines in the car parks. We understand that all those side-street meters were expensive to maintain. But the cost to keep the meters in High Barnet’s THREE car parks would be way offset by the increase in prosperity that it would give the town. An even better solution would be to install smart meters that accept cash, cards and payment cards.

The root cause of the failure of the high street is that people are not coming to it. This is because they cannot park easily and cheaply due to the difficult and obscure Pay By Phone payment method and the council’s dependency on parking revenue. According to the latest figures, this income is now drastically failing to meet targets. I saw a recent comment in the press in response to Mr Cohen’s remarks that the recession and the internet were the reason why the high streets were failing. I think it sums up how both traders and our customers feel:

Dean Cohen’s remarks are simply insulting, shocking and fundamentally frightening.

The heart of this problem is that Barnet council has become dependent on what is effectively a parking tax. And like a drug addict or alcoholic they are in denial, unable to grasp the reality of what they have done and continue to do.

THEY'VE GOT TO KICK THIS ILLEGAL TAX HABIT AND GROW UP!

Caring for the people AND businesses within the borough is the essential purpose of the civic body that is Barnet Council.

This means engaging with traders – NOT ONE councillor has visited businesses in my high street to ask how we are doing and what we would like to see done to improve trading conditions, be it parking or street cleaning. Cohen’s Consultation Survey was ridiculous in that of all the questions it asked there was only one tiny comment box to say what actually mattered. The rest of the questions were regarding how traders used their vehicles and how business employees parked when going to work. It looked like the council is seeking to gather more information to raise further taxes on us!

The council needs to pay heed to Eric Pickles, Mary Portas, The Federation of Small Businesses and all the other reports on the High Streets and changes in the retail environment.

At a very minimum they need to immediately restore parking arrangements to how they were prior to November 2011.

They need to SUPPORT businesses within the borough, not ASSET STRIP them!

They need to go further than November 2011 and provide some town centre parking incentives. This is simply obvious to all, except to a collection of addicts living in denial.

Pay and display machines need to be URGENTLY RESTORED and there should a period of free parking and lots more low priced short term parking - any shop keeper will tell you churn equals income. And perhaps a small bit of humility and apology leading to some recompense to the businesses that remain, having struggled to stay afloat.

Please act quickly and not force traders into fighting the council for survival. Fight they will – they have large windows in which to run another poster campaign!

Yours sincerely,

Michael Kentish
Hon. Treasurer
Barnet Business & Traders Association
88 High Street, Barnet, Herts, EN5 5SN


5 November 2012 - 08:11

Dear Michael Kentish,

I don’t know if you are aware, but Cllr. Cohen and I will be meeting Gail Laser (Chairman of Barnet Traders and Businesses) this week.

I am aware of what is happening in the High Streets and I do talk to many traders, although I don’t go door to door down the High Street. I sat next to you at the last ‘Barnet Traders and Businesses’ meeting. I was at the previous one, when Café Pacino was supposedly hosting the meeting but shut-up shop and went home before 5.30pm. The first Barnet Traders meeting I attended in 2010 had four traders present.

I have reported back to Cllr. Cohen and The Leader what is being discussed.

I agree with you regarding the parking and whilst it is an incredibly important issue, which Cllr. Cohen is working to change, the parking is not the sole issue. For many months the Spires car park has been much cheaper, takes cash and still has plenty of space available during the week (although it recently put up its parking rates).

It’s not just the parking. You may have seen recently that Comet has severe financial issues and their shops have free parking. Allied Carpets closed 142 shops but had plenty of parking, JJB Sports is another that called in the receivers and they have free parking at a large number of sites.

On our High Street:

‘Game’, a national chain, closed down many branches in the UK because of internet competition, which is a shame as they pulled in younger shoppers. Music shops went the same way, but it’s a great that Waterstones is still their (sic). Internet shopping is growing at 10% per year.
‘Past Times’, a national chain, closed down.
‘La Senza’, a national chain, closed more than 50% of its shops.
‘Clinton Cards’, national chain, went into administration
The shop that has fish which nibble your feet has shut.
WH Smiths shut the branch on the High Street.

Other shops with difficulties not on our High Street include Blacks Leisure, Barratts, D2 Jeans, Jane Norman, Habitat, Thorntons, TJ Hughes, Focus DIY, HMV, Carpetright, Ellie Louise, Peacocks and Aquascutum.

Over ‘Oceans’ there is a bush growing out of the brickwork. Café Pacino have, for whatever reason, not been opening half of their front shutters recently, which isn’t the best advert for themselves or the High Street.

Barnet Market, which pulls in many shoppers, was run into the ground over the last few years by the previous owner. The current owners of the market have, following cosultation (sic) with residents and the council changed their plans. A new application is expected any day now and the council are fully aware of the importance and significance of the Market and its position as an attraction for shoppers.

Regards,
Cllr. David Longstaff


Now if that email had been sent to Mr Mustard he would have sent a rocket back because it blames everyone else and accepts no responsibility. Mr Mustard has met Michael Kentish a few times and he is incredibly intelligent and he had started a good local business until the council messed up the parking. He is entitled to be mad and tell the local council representative what he thinks. He did.



David,

I rather think that you response sums up what is really going wrong here. The fact that the country is facing severe economic challenges is not an excuse to throw the towel in and sit on your hands. Indeed, it should provide greater impetus for you to do more for the High St.

Surely as a local ward councillor you should be going door to door down the High St to introduce yourself, to fact find and generate interest, and not whinge about the lack of commitment by some traders! Traders are already swimming against a tide of bureaucratic and financial obstacles and do not need blame from the people who should be helping them.

Have YOU spoken to Cafe Pacino and helped in any way to resolve their problems?

Barnet Council’s parking policies have been disastrous and they have actively worked against the success of the High St. To be blunt, a doctor does not prescribe poison to his patient!

You should be seeking ways to provide stimulus to the commercial success of the high streets, not tax them out of existence.

Yes, we all know the retailers that you cite – many of them have simply contracted and are still trading in more viable high streets. Comet, Allied and JJB were victims of consolidation by their rivals – they couldn’t keep up with the merger of Curries and Dixons. Their rivals still enjoy trading in out of town retail parks as well as the internet.

What Barnet’s parking policy has done is increase the risk score in PMA Service’s PROMIS rankings. PMA is a market analysis service used by most large retailers.

Introducing high fees, making it difficult to pay by removing meters, favouring long stay parking and creating a pernicious enforcement culture has led to the analytical conclusion that it is too risky to do business in Barnet. Got to cut stores? Cut the Barnet ones. Open new stores? Barnet is way, way down the ranking list now.

Last Saturday it was heaving in London Colney, Brent Cross and Enfield. Most consumers in our locality still have jobs, have the lowest mortgages in living memory and actually have good disposable incomes. It is quite possible to do all your Christmas and food shopping in High Barnet, with the convenience of not having to spend time queueing in heavy traffic getting to other destinations. The problem is that people cannot think beyond the expense, inconvenience and frustrating experience of the parking arrangements. They have lost interest and cannot be bothered with a high street which, although struggling, still has most of what anyone needs.

Please: stop bashing the traders, stop living in denial, sort out parking, shout about the quality and variety of the remaining shops we have, and work to encourage a major clothing retailer or two. And then High Barnet will be back on track to be a cracking high street with history and charm.

Regards,
Michael Kentish
Hon. Treasurer
Barnet Business & Traders Association



In Mr Mustard's experience of corresponding with David Longstaff it doesn't ever seem to lead anywhere meaty; David simply looks for the easy answer. Mr Mustard went to a lot of trouble to write the Longstaff Letters and after sending a long and carefully considered email what did he hear from David Longstaff? nothing at all.

So it is the same here. Councillors need to take a long hard look in the mirror and ask themselves: "What can we do to help the High Street". The Special parking Account does not need to make over £6 million a year. It only needs to make £1, yes a £1, that is all.

If you are passing Barnet Church, pop into Hopscotch, buy 100g of lovely sweets (and they have now diversified into cake decorations) and introduce yourself to Michael, he is an affable fellow when you are not ruining his business.
irresistible
Any guesses as to what sweet Cabinet Members eat? 

Humbugs.

Update: To avoid any accusations of chauvinism Mr Mustard is now adding (with the approval of the lady concerned) this note that the Hopscotch business is very much a joint venture with the redoubtable Mrs Alice Kentish who has always been in the shop whenever Mr Mustard has been in and who has acquiesced in Mr Mustard wandering down the road with her husband to the Mitre (well worth several visits) for the right amount of beer.

Now what Michael didn't mention in his email to Longstaff was that a councillor did go into the shop in May 2012 but not to commiserate about parking difficulties. No, it was the very architect of the bonkers parking system himself, one Brian Coleman AM, who popped in to remonstrate with the local shopkeepers for having the temerity to put up posters about Brian having killed the High Street. Luckily for Brian he found himself talking to Alice whose previous work experience (occupational therapist in psychiatry) had prepared her perfectly for such an encounter, the poster remained and Brian left to go off and make a hairdresser cry.

Yours frugally

Mr Mustard