Newham Council - missing manners

 

 

The same road as in the previous blog, this time for Mr H who has probably annoyed Newham Council by persistently parking in free bays and over-turning every single PCN, we are into double figures.

11 July - parked as above, given a PCN.

17 July - Mr H made his own challenge, that there was no sign.

14 August - Newham Council rejected it on the same nonsense basis as in other rejections.

Mr Mustard took over at this juncture. He took a different tack, a complaint, sent to Newham Council in the post, on 17 August. It socked it to Newham Council who get far too few such complaints.

 

 

What happened next? Nothing, it is discourteous and doubtless breaches some council policy on speed of reply but Mr Mustard knew that the council wouldn't want to commit an admission of their unlawful acts to paper so were never likely to answer in any meaningful way. What they did do was to put the PCN on hold and that played into the hands of Mr Mustard. He waited until 14 February and then wrote this:

Suddenly, Newham Council leapt into action and sent a most polite response, probably relieved that this was all over:

Mr Mustard likes to see the PCN value online set to zero so he knows the PCN won't come alive again later on. 

Councils should all respond to complaints about PCNs even though they try to tell you that you should follow the enforcement process but when a council is doing wrong you should both follow the process and tell them what they are doing wrong as the enforcement process does not contain a complaint mechanism.

More people should complain rather than accept bad council behaviour.

Feel free to crib any useful points from what Mr Mustard has written.

The end.