On 22 March, Miss A's car was towed to the pound. She paid the £65 PCN charge and a £200 removal fee to recover her car. Mr Mustard took up the cudgels on her behalf and a hearing at the independent tribunal ensued on 24 June. Mr Mustard/Miss A lost on the PCN but won on the tow away so £200 was directed by the adjudicator to be returned 'without delay'.
As of 20 June the refund had not been made (a bit rich when you can only recover your car by paying instantly) so Mr Mustard decided to ask for the procedures which are in place to ensure that the council do follow the decisions of adjudicators, which they are legally bound to do.
Here they aren't:
That can't be right surely. The council will have plenty of policies and procedures to make sure you pay on time, as well as a 50% supplement if you miss the 28 day payment deadline, but none at all to make sure they issue refunds quickly.
The council have a general duty at law to be procedurally fair; clearly they aren't.