This text in blue is from the blog of Robert Rams. Mr Mustard has commented in red.
Last night (29 June), the business case for the New Support and Customer Service Organisation project was approved by Cabinet Resources Committee. Mr Mustard was there. For a start its Services not Service.
This decision gives the council permission to proceed with the procurement process to find a strategic partner to deliver back office and customer services. Although Councillors Rams & Harper patted each other on the back about how marvellous this project is Councillor Cornelius, the leader of the Council said that "he was particularly reassured that the Contract had to come back to the Committee under paras 1.2 & 1.3" and that "The devil will be in the detail" and that "It needs much greater member detail". So in Mr Mustard's eyes the Leader is certainly not sure about this idea.
The private sector is well placed to provide support services at a lower cost than the council ever could. Unsubstantiated rubbish. The Council spends £900m p.a. so it has leverage.
Specialist suppliers provide these services as their core business; they have access to industry expertise, they can take advantage of economies of scale, and they can access the latest and best technology to help them deliver better services. So could an outfit the size of Barnet Council.
Barnet’s customer services need significant investment to improve resident access to council services but the council simply doesn’t have the money. Tripe. Just let residents ring each service directly. A central point is the worst solution.
The private sector can provide the financial support we need to improve and modernise customer services. And then they will send you the bill.
I don’t believe residents are concerned about who provides back office services to the council. Mr Mustard is a resident. He is concerned about all the spending of the Council and the way they waste money.
Indeed every time we, or other councils, ask residents how they want us to deal with a reduced budget, we are asked to reduce back office costs. One would have thought you might have done it by now then. Your solution, OneBarnet is idiotic.
Residents seem far more interested in Barnet doing what councils are supposed to do – delivering the best quality front line services. Mr Mustard will settle for an acceptable service at an acceptable price.
Over the life of the contract, we will make significant savings, which will free up resources for our highly rated core services. Guesswork.
You can read the business case on the Barnet Council website. Mr Mustard has. It lacks detail. It has been taken apart by Dexter Whitfield.