Showing posts with label sloppy. Show all posts
Showing posts with label sloppy. Show all posts

24 June 2012

Stationary stationery

1662 - Transfer of Parking Permits Activity Associated Staffing Resource and Apportioned Budget to Customer...
Another report in which perfectly happy staff ultimately get pushed, whether they like it or not, into a call centre (called a Customer Contact Centre) which will not be such a happy place. A member of staff (one that no-one has seen with Mr Mustard) told Mr Mustard last week that they disliked being treated "as a commodity".

This is another sloppily produced report that has not been checked before it has been published. To find an error in a council document should be a rare occurrence. It is very common.

Look at the summary, it starts "This the transfer..." which is nonsense.

Down in the penultimate line the word transferring is already on the previous line which would have led to a press of the buzzer in "Just a minute"

Section 3.1 - "and deliver a fiscal saving". This change of lead service does not deliver any savings at all.

Look at the very last page now. The Customer Service Officer has to be "able to demonstrate a high standard of literacy". Evidently, if you now go back to section 5.2.1, this did not apply to the appointment of Bill Murphy who is the Assistant Director of Customer Services and whose name is on this report (did he read it?) and you will see that there is a howler in the last line of the table "stationary" which means to be still. Are you sure you are up to this AD job Bill if you can't spell? A hint for you to avoid this gaff in the future, simply remember E for Envelope.

Mr Mustard does not comb through these reports looking for errors, he is far too busy, they just jump off the page at him. A pity they don't for senior management at Barnet Council.

Yours frugally

Mr Mustard

19 October 2011

FOI 1044 - still ongoing

I would love to tell you dear reader the answer FOI 1044 but it is still ongoing since June. It started with Mr Mustard asking the following:

14 June 2011

Dear Councillor Rams

I refer to the press release of 7 June 2011 which is on the Council's website.

I note that you said "We have funded the Big Society Innovation Bank with reductions in senior management pay as the council has adapted to the changing financial climate."

I also note that "In total there will be £600,000 over three years with £200,000 available in 2011/12"

Please send me a list showing which senior management have had their pay cut and by how much to reach the total of £200,000 for 2011/12. Please provide this information in the form of an xls spreadsheet.

Yours sincerely

and getting a partial reply as follows :

16 June 2011

Thank you for your email.

We made reduction in our senior management pay bill last year, some of which has gone to this bank. I am sure you will agree this is a great initiative and was launched yesterday.

Attached is the link to the report from October last year.

http://committeepapers.barnet.gov.uk/democracy/reports/reportdetail.asp?ReportID=9720.

All the best

Cllr Rams

Not convinced, this led to further questions including this one sent to the FOI section - ref #1044C

22 June 2011

Dear Sirs

Paragraph 9.5 of the agenda for the above meeting lists 5 deleted posts.

Please tell me the amount paid as compensation for loss of office in each case.

Yours sincerely



Then the fun and games started ( Mr Mustard enjoys fun & games )

22 June 2011

I write in response to your request, received by us on 20 June 2011, which reads:


“Paragraph 9.5 of the agenda for the above meeting [General Functions Committee 25 October 2010] lists 5 deleted posts. Please tell me the amount paid as compensation for loss of office in each case.”


We have processed this request under the Freedom of Information Act 2000 (FOIA).



Response



I have decided to refuse this request relying on the exemption contained in section 21 of the FOIA.



The amounts paid to senior officers for compensation for loss of office are published in the council’s Statement of Accounts.


An unaudited version of the Statement of Accounts for financial year 2010-11 was published as report to the Audit Committee meeting on 16 June 2011. To view this report please follow this link:




Did the answer contain the answer. No, of course not! Mr Mustard enters into the spirit of the game.

22 June 2011

I wish to appeal against this refusal ( which was uncharacteristically unhelpful as it would have taken you 5 minutes to answer ) on the grounds that the information is not where you say and/or if it is, it is ambiguous or incomplete.

The posts about which I have asked, as described in the GFC report, were :

Deputy for Adult Social Services
Deputy Chief Executive for Environment
Director for Environment & Operations
Director for Planning, Housing and Regeneration
Director for Corporate Services

none of those titles are exactly replicated in the unaudited accounts ( page 67 attached ) and given the plethora of Directors, Heads, Assistants, Deputies etc that Barnet Council employ it is not for me to assume that a post with slightly different description is the same post.

In addition some of the possible matches have no compensation payment and given that they were forced to leave this seems unlikely to be the case.

Please now provide the requested information without making me trawl through documents that are over 100 pages long. That is not within the spirit of the Freedom of Information Act.


Then Barnet Council tried boring Mr Mustard with a long reply ( he understands this tactic which doesn't work on him )

19 July 2011

I am writing in relation to your email to the London Borough of Barnet (the Council), received on 22 June 2011, requesting an internal review of the Council’s handling of your request under the Freedom of Information Act 2000 (the FOIA) for access to the following:

“Paragraph 9.5 of the agenda for the above meeting [General Functions Committee 25 October 2010] lists 5 deleted posts. Please tell me the amount paid as compensation for loss of office in each case.”

You have requested a review as you are not satisfied that the information you have requested is reasonably accessible to you by other means.

I have reviewed your request and my response is below.  

Response

The initial response relied on the exemption in section 21 of the FOIA (information accessible by other means) to refuse your requests as details of the amounts paid to senior officers for compensation for loss of office are published in the Council’s Statement of Accounts (the SoA)and provided a link to that document.


The initial response did not confirm or deny whether the information available in the SoA included the information requested in relation to the five deleted posts referred to in your request. In this respect the Council did not satisfy its duty under section 1(1)(a) of the FOIA to confirm or deny whether information is held.

I can confirm that the Council holds information about the compensation paid for loss of office resulting from deletion of the five posts referred to in your request.

Details of compensation paid for the loss of office in relation to four of the posts has been published in the SoA. I am satisfied that the exemption in section 21 of the FOIA (information accessible by other means) was correctly applied in relation to these posts. However, additional information should have been provided to assist in the identification of relevant job titles. That information is set out in the table below under ‘Additional Information’.


Details of the compensation paid for the loss of office in relation to one of the posts referred to in your request, Director for Planning, Housing and Regeneration, is not published in the SoA. This is because the officer in that post received compensation for loss of office during the financial year 2011/12. Accordingly, that information will be published in the SoA for that year. The refusal notice below refers to this information.

Additional Information

Deleted post

Information about loss of office

Director for Adult Social Services

Details of the compensation for loss of office received by the officer in post are published in the SoA against ‘Acting Director of Health Integration’.

Deputy Chief Executive for Environment

Details of the compensation for loss of office received by the officer in post are published in the SoA against ‘Executive Director for Environment & Development’.

Director for Environment and Operations

Details of the compensation for loss of office received by the officer in post are published in the SoA against ‘Director of Environment and Transport’.

Director for Planning, Housing and Regeneration

See refusal notice below.

Director for Corporate Services

Details of the compensation for loss of office received by the officer in post are published in the SoA against ‘Director of Corporate Services’.

Refusal Notice

I am applying section 22 (intended for future publication) of the FOIA to withhold the information requested in relation to the Director for Planning, Housing and Regeneration.

The processing of requests for information under the FOIA must be applicant and purpose-blind. Accordingly, disclosure of information under the FOIA is considered to be disclosure to the world at large and my decision is based on this understanding.

The Council will submit the information requested by you for review by the Council’s Audit Committee in June 2012. The information requested by you will be published at least 5 clear working days before the date of the Audit Committee meeting and will be accessible here: http://committeepapers.barnet.gov.uk/democracy/index.asp?intSubSectionID=-1&intSectionID=1

Disclosure of the information to the world at large under the FOIA before this time would inhibit the ability of the Audit Committee to exercise their Constitutional function to provide independent scrutiny of the authority’s financial performance.

Where the section 22 (intended for future publication) exemption covers the information requested the information must still be disclosed unless the public interest in maintaining the exemption is greater than the public interest in disclosing it. This additional stage is called the “public interest test”. The arguments we considered when applying this test to your request are:

Arguments for disclosure
Arguments for maintenance of the exemption

Promoting the general public interest in disclosure of information.
Ensuring elected members of the Audit Committee can exercise their Constitutional functions independently.

I am satisfied that the public interest in maintaining the exemption outweighs the public interest for disclosure prior to the intended future publication in this instance and that the exemption in section 22 (intended for future publication) is applicable to the information requested.

So as long as one can translate council job titles from one title to another without a key you are OK. If the information is too embarrassing to release because the number is too high then we will try and make you wait until June 2012 for the answer in the hope that the storm has passed.

This is what he sent next. Mr Mustard is always civil to council employees although he may write in a direct style ( it is not intended to upset individual officers who are just doing their job ).

5 August 2011

Dear Ms Wilson Pointer
Thank you for your email of 3 August. 

I am going to appeal to the ICO about the decision of Barnet Council not to release the amount paid to the outgoing Director for Planning, Housing and Regeneration on the grounds that the information is intended for publication in the future as the publication date is a year after the payment date and this is a risible excuse.

You say "Disclosure of the information to the world at large under the FOIA before this time would inhibit the ability of the Audit Committee to exercise their Constitutional function to provide independent scrutiny of the authority’s financial performance." which is the most ludicrous and misleading response I have received from Barnet Council. 

The Audit Committee will be presented in June 2012 with the draft Accounts for the year to 31 March 2012. The 2011 draft accounts ran to 128 pages. They were on the agenda at the meeting of the Audit Committee on 16 June 2011 and I was present throughout the meeting.

This is what the agenda says the duties of the Audit Committee are in relation to the draft Accounts :-


Constitution Part 3, Section 2 details the functions of the Audit Committee including “To review and approve the annual Statement of Accounts. Specifically, to consider whether appropriate accounting policies have been followed and whether there are concerns arising from the financial statements or from the audit that need to be brought to the attention of the Council”.

So the committee is approving statements of fact e.g. amounts paid in compensation to departing employees. They cannot change the amount paid some one year previously and so disclosure of the sum paid to the outgoing Director simply does not affect their ability to scrutinize the Accounts. It's not as if they spend long on them either. All of at most 20 minutes this year. I don't call that effective scrutiny.

In addition I refer you to this guidance on timing from the website of the Information Commissioner.



a) The timing of publication
Given that there is already an intention to publish, the critical issue in deciding whether to respond to a request for information is one of timing. Generally, the sooner the intended date of publication, the better the case for maintaining the exemption.  

Why do I get the feeling that the amount paid is going to be shockingly high and that is why Barnet Council want to cover it up for as long as possible? I also think that Barnet Council are showing a general reluctance to embrace the spirit of the Freedom of Information Act.


The matter is now with the Information Commissioner to see what happens next.

Is this a case that Cllr Thomas can rightly complain took 9 hours to respond to? No it isn't. By refusing to release information which will eventually come into the public domain Barnet Council have themselves caused extra time to be spent on the matter. They didn't help by being so sloppy when it came to job titles.

Yours frugally

Mr Mustard

31 August 2011

Has Barnet Council lost a £million ?

as based upon the External Auditor's report on the pension scheme it would be very easy to lose a £million and no-one ( except the external auditor ) would notice.

Here is the report that is going to the Pension Fund Committee this evening. You can download it here to save yourself expanding each page, or you can go to Mr Mustard's executive summary at the end:

click click click to enlarge and then back to return

















So these are the main points that you need to know about this report on the state of the pension scheme at 31 March 2011.

Barnet Council say in the covering report to councillors at para 5.1

"Accurate financial reporting is important" ( do keep that in mind for what is coming soon ).

At para 9.4 Barnet Council say

There were some problems experienced in auditing the cash and current asset figures in the accounts.

which is what the large and expensive finance team should prevent.

At para 9.5 a scapegoat is wheeled out:

The problems arising from the audit of cash and current asset figures arose primarily as a result of the Treasury Manager leaving the Council during the audit. There are a number of controls and processes that need to be documented for 2011/12 to enable a smoother audit.
Mr Mustard suggests that means that the processes have not been written down in the past and they should have been and management either didn't know or didn't notice or they did notice but did nothing.

What the external auditor found during their normal checking:-
2.1 Investment income

Accrued investment income

The draft accounts incorrectly included accrued investment income totalling £1.6m from the December Investment Manager reports. This income had already been accounted for when received by the Fund and therefore had therefore been double counted. (and double "therefore"!)

An adjustment has been processed by the Pensions team within the financial statements having the effect of reducing the net asset value of the scheme by £1.6m.
Management response: the adjustment has been processed.

Mr Mustard's response: £1.6m. Why didn't Finance notice before the auditors?
Processing of investment data

The above errors have been exacerbated by investment transaction data which has not been processed within the SAP accounting software since mid-November 2010. ( Mr Mustard has never read a good word about SAP at Barnet Council but you can't blame the system if the staff don't input the information. )
The absence of recording investment transactions represents a control risk relating to an over-reliance on the fund manager reports and the lack of a proper and up-to-date reconciliation procedure between the accounting system and the investment manager reports. ( Reconciliations are basic accounting. A pity Barnet Council seem to struggle with the basics. Too busy with One Barnet probably )
There is also potentially a risk of misappropriation of assets in the absence of such controls. ( If anyone has wandered off with £1m would it be discovered ? Not internally, possibly externally? ).

Recommendation: We recommend that the Pensions team implement formal processes and controls to ensure that investment transactions are appropriately reflected in SAP and reconciled to investment manager reports and reviewed on a timely basis. ( External auditors get well paid to state the bleeding obvious ).

Management response: Accepted. The Treasury Manager left the team during the 2010/11 audit and this highlighted a lack of documentation of processes which will be rectified for 2011/12. ( There was a team. It can't all be the fault of one person, can it? Lessons have been learnt - stuck record )



2.2 Unrecorded benefits

As part of our audit procedures review, we found that approximately £1.6m of retirement benefits had not been provided for within the financial statements. ( £1.6m evidently not worth noticing at Barnet Council, again )

An adjustment has therefore been proposed, accepted by the Pensions Team and has been processed with the financial statements having the effect of increasing benefits payable and reducing the net asset value of the Fund by £1.7m. ( there was another oversight of £100k, apologies for mentioning such a small error )

Recommendation: We recommend that a further review of benefits is carried out on or around 31 March each year to ensure all amounts are properly recorded. ( how sensible )

Management response: Accepted. 

2.3 Financial statements preparation
As part of our audit work we noted that that certain trial balance codes which would have been expected to have been mapped to the net assets statement had not mapped to the net assets statement as presented for audit. ( what idiot prepared these accounts? )

In addition, there was not a clear mapping of all the trial balance nominal ledger codes to the financial statements presented for audit. ( this audit is easy money )

Of the ten nominal ledger codes not clearly mapped, the following nominal ledger balances (all credit balances totalling £3.4m) were identified as balances that should have been included within the net asset statement: ( ooh, £3.4m, that's a lot, even more than the two lots of £1.6m I have already found )

* cash transfer account £1.3m
* investment management and professional fees creditors balance £1.8m
* Pay as you earn "PAYE" on pensions payments relating to the month of March 2011 £0.3m

On highlighting these issues, the pensions team have accepted that adjustments are required having the effect of reducing the fund account balance by £3.4m.

Recommendation: We recommend that a full review of the mapping process is performed. (Come on Barnet!)

. (Management don't know what happens in their teams)
2.4 Cash balances

Recommendation: We recommend that formal bank reconciliations are prepared on a monthly basis and reviewed and evidenced as reviewed by an appropriate member of the Pension team. ( Lesson 1 in accounting; lesson not yet learnt )

We also recommend that bank account reconciling items are agreed as having cleared after the month end to ensure they are valid entries. ( Lesson 1a in accounting )

Management response: the responsibility for bank reconciliations across all Council accounts rests outside of the Pensions Accounting team.  ( Pathetic: the responsibility rests somewhere in Finance at Barnet Council )

This will be reviewed in 2011/12 to ensure that the most effective process is put in place but it is accepted that there needs to be oversight in the Pension Accounting team. ( There has been a lack of oversight by management )

2.5 Sundry debtors

The sundry debtors balance included old debtors amounting to £0.3m not considered recoverable by the Pensions team.

An adjustment has therefore been proposed, accepted by the Pensions Team and has been processed within the financial statements having the effect of reducing the net asset value of the Fund by £0.3m. 

Recommendation: We recommend that the review of aged debtors is carried out more frequently. ( why is there such a lack of focus and application ? )

Management response: Accepted. This will form part of the 2011/12 year end process. ( that isn't what the recommendation says. Is once a year sufficiently regular? )

3.6 Connaught Partnerships

The scheduled body, Connaught Partnerships formally entered administration on 8 September 2010. The consequences of the administration will not be known until the process has been completed. The notes to the pension fund accounts include a statement to this effect. We recommend that the situation is closely monitored. ( Suck it up; the money is gone. £1,492,000 see the earlier blog post here )

Update for 2010/11: We understand that Barnet's legal department are liaising with KPMG, the administrator, to recover the outstanding payment. ( The money is already down the drain. Paying a solicitor to chase it is almost certainly a waste of money ).

Summary

The overall effect of the adjustments listed below is to decrease Fund assets by £7.0m ( Mr Mustard didn't reproduce the table - you have the info above )

So there you have it. The Treasury Team thought they had £7m more than they did and they are looking after the money of Barnet Council's pensioners and staff working towards retirement. Hard to have any confidence in their work isn't it?

Do you know that difference in the Accounts is about the amount that the Chief Financial Officer, Mr Andrew Travers is going to earn in 32 years ( 32 * £1,000 * 220 working days p.a. = £7,040,000 )

Yours frugally

Mr Mustard

29 July 2011

Mr Mustard's musings #1 - Plain English

Readers might have gained the understandable impression that all he ever does is criticise Barnet Council. It is not true. Mr Mustard also sends his musings to councillors in advance of committee meetings so that they are aware of what at least one resident thinks. It is no good telling them after the meeting, that is too late. Mr Mustard also writes to officers with suggestions for saving money ( Mr Mustard is a great saver ), improving performance or changing things that seem to be simply wrong.

Mr Mustard has become bored with the language of council documents, although he still reads them closely, as they are both verbose and obtuse. He took a look around London and found that the following councils have all signed up to use Plain English:
Barking
Camden
Croydon
Hackney
Hammersmith
Havering
Hounslow
Tower Hamlets
Waltham Forest

Mr Mustard therefore wrote to the Chief Executive, Nick Walkley, suggesting that Barnet do the same.

Mr Walkley has now written back to say:

"I am broadly supportive of your suggestion.

I have discussed this matter with the Leader of the Council and intend to bring forward proposals as to how the Council will work to meet Plain English standards. 

I note there is a cost of becoming a corporate member of the Plain English campaign and the Council will therefore need to consider the most cost effective way of achieving the standard.

Kind regards

Nick Walkley
Chief Executive"

Mr Mustard has thanked Mr Walkley for his reply and suggested that the saving by making all reports 10% shorter would be several £thousands a year and so Plain English might be self financing. Barnet Council purchased over 18,000 reams of A4 paper last year.

Mr Mustard also sees that he tried to enlist the support of his ward councillors on the same issue. Councillors Perry & Prentice performed to their usual standard - they did not reply. Councillor Longstaff sent the following email

"I'm all for plain English.

Do you have a particular example I could see?

Regards,
Cllr. David Longstaff"

Well your own recent email to Mr Mustard is a good example councillor ( see Was it something I said). Nothing could have been plainer. Well done.


Mr Mustard thought he would have a look at last night's report of the rocket propelled Cabinet Resources Committee (CRC). The meeting occupied less time than it took to drive there from High Barnet. Mr Mustard looked at the proposal to sell Church Farmhouse as it says on page 25 of the report pack. On page 26 it is called Church Farm Museum ( sic) & on the map on page 29 it is called Church Farm House Museum. The usual lack of attention to detail was evident. One small point; it cannot now be described as a museum; former museum is the best/worst you can use.

The report could have been shortened to paragraphs 1.1 to 1.3 as the matter only took 3 minutes of committee time. If you have 22 minutes free you can watch the entire meeting as recorded by the Barnet Bugle and Mrs Angry has just posted her report.

Mr Mustard then looked at a sample paragraph to see if he could simplify it. He chose this one.

9.2 The property is bordered to the east with residential uses, the north by Sunny Hill Park, to the west by a Public House and Hendon St Mary Parish Church, to the south Greyhound Hill Road. The site is located on the north side of Greyhound Hill at its junction with Church End. The site is some 0.6 miles from Hendon Central tube station.


Oh dear. Look at the map ( and given the existence of the map this paragraph could have been deleted so that would be a 100% saving on that paragraph ) the residential use to which the report refers is 12/14 Greyhound Hill which are to the west of the site. The public house is to the east. It is the Greyhound, a Young's house, and excellent it is too as the bloggers resources committee which took place there yesterday evening can confirm. That took a lot longer than the CRC. The Church is also to the east. 

It is 0.6 miles from Hendon Central tube station if you can fly; otherwise it is nearly a mile. Barnet Council are turning into estate agents. Sorry to insult you with such a comparison estate agents.

Mr Mustard has continued doubts that councillors read the agenda papers as surely if they did they would have picked up these sloppy errors and mentioned them at the meeting or beforehand and had the record corrected for the benefit of all.

Be assured readers that there are still plenty of examples of profligate waste to come. Mr Mustard has not gone soft. He does try to be even-handed.

Yours frugally

Mr Mustard