Redbridge Council - don't pay 15p to park for free

 

Parking meters have been bagged over since January. One would think that removing them would be quicker than this.

The lack of a quick and easy way for drivers to obtain proof that they are within the free hour led a Mr Conlan to the tribunal. Well done, sir.

You don't have to give RingGo anything to pay nothing at all. Go into settings on the App and turn off optional SMS reminders or anything else that they charge for. The session has a countdown clock if you click through to it.

Redbridge Council have compounded their incompetence by not amending the signs. A sign which incorrectly advises you might be found to be a procedural impropriety by an independent adjudicator. The council have had 8 months to change the signs and should have planned for them in advance.

There is further hopelessness as the council plan (although not very well) to bring in the ability to use PayPoint in certain local shops but a driver wouldn't know that if he/she isn't informed by signage. It would of course be necessary to leave your vehicle in order to pay by that method, which the council will then criticise you for.

Redbridge make a bundle out of issuing PCNs to people during the 'free' hour.

The end.

PayPoint aka NoPayPoint

A perfect storm led to me getting today's PCN. I am lunching in Cafe Buzz whilst penning this tome. (This by a resident who comes to Mr Mustard for advice but is well able to handle his own PCN challenges).

I parked opposite Argos Tally Ho (my destination) in bay 79143 (yes, the one with 5 numbers) and walked to the nearby PayPoint, Tally Ho News where I waited a few minutes as Mr Patel served a customer and then entered on his terminal the location number, vehicle reg and parking time required (1 hour).

The terminal display.

Computer says no.

Mr Patel tried again, saying it would probably not work as it never does for that location and hasn't done for more than a year. Same message.

I requested a print-out but Mr Patel was unable to obtain one, apparently it only prints a successful transaction. I estimate I was in the store for 4 to 7 minutes.

Back on the street, intending to re-park in  a valid bay, I spotted a welcoming yellow envelope on the windscreen with the CEO nearby and alerted Mr Patel who kindly left his store and we recounted the circumstances to CEO486.  He politely explained that once issued (4 minutes observation) he was unable to rescind a PCN, that I should appeal and he would make a note of the circumstances.  He did make the wholly unnecessary observation that there are other ways to pay and opined that paybyphone is best but sweetened the situation by adding that I could now leave the car parked in the bay for the rest of the day without having to pay. Yippee!  We parted on good terms.

Mr Mustard had noticed that some locations have a 5 digit code and all the rest have only 4 digits. As he has never used PayPoint he was unaware this presented a problem. Mr Mustard has just checked his list of the old cash parking meters and the bay references which they became and there isn't a bay 79143 in that list of 462 locations nor is there 9143. Please tell Mr Mustard of any other 5 digit codes around the borough.

PayPoint used to use the 4 digit location code worldwide but having allocated them all they then switched to 5 digits. Clearly they weren't planning on expansion when they started.

Bay 79143 works with the paybyphone app, SMS text and from a mobile phone keypad. However it seems some of the terminals may have outdated software which will only work with 4 digits.

The 3 minute minimum observation time for being parked without payment is unrealistic as the shop might be a few hundred yards away and there could be a queue.

The signs need to include the name and location of the nearest PayPoint outlet(s) instead of just a telephone number to call.

Mr Mustard hears that Haringey Council are about to go down the cashless parking route which is yet another borough that those people who for whatever reason don't have a phone and/or a debit/credit card will not be able to visit unless they can find a private car park which still takes cash. Mr Mustard is all in favour of electronic payment but only as an option, not as the only option. The cashless policy surely discriminates under the Equality Act?

Yours frugally

Mr Mustard

Verrus - PayByPhone - Not a bargain

You go abroad for a few days and you come home to an unexpectantly high bill or you let your child have your iPad and suddenly you owe £thousands; that is just like getting Verrus to supply a cash free service for parking (cash free not cost free).

Let us wind back to Cllr Brian Coleman's delegated powers report of August 2011, DPR 1375, entitled "Cashless Parking July 2011" which is reproduced for you here in all of its glory (gory?)

1375 - Cashless Parking July 2011 by MisterMustard

What gems did this DPR contain?

para 3.2 - ‘Pay by Phone’ or ‘Cashless’ technology is inexpensive to set up and administer.

para 5.1 - Estimated costs for the necessary signage work would be approximately £160,000

para 5.2 - In addition, the removal of machines including making good the footway would entail civil works estimated in the region of £80,000

para 5.4 Savings

	(£) Cost / (Savings ) Full Year
Pay by Phone fees (additional cost)	£80,000
Pay and display maintenance costs	-£200,000
Pay and display running costs	-£20,000
Cash collection costs	-£220,000
Staffing costs (E&O)	-£100,000
Totals	-£460,000

So moving to PayByPhone was meant to save bundles.

Para 8.10 - To date pay by phone transactions account for nearly 50% of all pay-at-time-of-parking transactions (Mr Mustard might just have to check this statement for veracity).

Let us see what we saved. Here are the PayByPhone costs for the year to March 13

Date	Invoice	Month	PbP on £	PbP off £	Paypoint £
11/07/2012	12958	May	26,504.52
09/08/2012	13325	June		2,706.74
09/08/2012	13326	June	21,114.32
09/08/2012	13327	July	23,146.21
09/08/2012	13328	July		2,926.98
17/09/2012	13755	Aug	20,094.95	2,623.79
30/09/2012	14046	Sept	22,671.82
30/09/2012	14047	Sept		3,013.97
08/11/2012	14521	June			188.15
08/11/2012	14521	Sept			302.36
08/11/2012	14521	July			305.60
08/11/2012	14521	Aug			308.60
13/11/2012	14572	Oct	24,178.39	3,426.97	358.76
10/12/2012	14917	Nov	24,847.25	3,406.22	448.66
11/01/2013	15314	Dec	22,295.72	3,273.92	337.83
12/02/2013	15759	Jan	23,666.62	3,127.11	108.81
13/03/2013	16255	Feb	23,420.68	3,086.34	491.98
29/03/2013	16598	Mar	24,902.20	3,274.27
		Totals	256,842.68	30,866.31	2,850.75

which gives a total paid to Verrus/Paypoint via NSL of £290,559.

Amounts paid to park in the year were £2,945,682 so after allowing for a few sales of vouchers by shops we are looking at 10% of all parking income going to Verrus/Paypoint. It seems a lot for simply accepting money that people willingly want to pay. Mr Mustard is a debt collector and doesn't usually earn more than 10% of sums paid by debtors who don't want to pay willingly! Did Barnet Council negotiate fees hard enough? Do they even understand commerce?

The Verrus payments in the year ended March 2011, before parking meters were removed, was £58,221 and so the extra amount has not gone up by £80,000 but by £222,000 which wipes out all of the saving of the cash collection team.

It cost £240,000 to change the signs, remove the meters and repair the pavements afterwards so that means the net saving from this change for a whole year was a mere £80,000.

Now the businesses Mr Mustard has spoken to have suffered a drop in trade of a conservative 30%. We have 20 or so centres of shopping all with 50 to 100 shops. Let us suppose a typical shop has a turnover of £100,000 (again there will be many which were much higher). So the value of trade lost to the High Street by the bonkers policy of not having cash parking meters (and do see my post of yesterday about the prevalence of cash as a medium of payment) is

20 * 75 * £100,000 * 30% = £4,500,000 which is probably a massive under estimate.
Barnet Council exists in order to serve its residents and businesses. It is serving only itself by the policy of cashless parking.

By worrying about the cost of the service and not taking sufficient account of the value of the service the council have saved a small amount of money and badly hampered many businesses.

Much as Mr Mustard would be delighted to see the signatory of this DPR, Cllr Brian Coleman, leave the council and take up a post in the real world, Mr Mustard can't bring himself to write a reference that would help. Brian isn't solely to blame as no officer appears to have stood up and said what a bonkers policy it was and the "leader" of the council, Richard Cornelius didn't step in and stop the obvious madness.

If only traders had been consulted. Oh, they have been in North Finchley, Chipping Barnet, Edgware and East Finchley and all have asked for cash parking meters and the council are deaf to their pleas.

Cllr (Dean) Cohen rules out the return of cash machines

The time has come to listen.

Yours frugally

Mr Mustard