Angling for a refund in Camden

 

The car of Miss G

Mr Mustard has courteous and respectful correspondence with a manager at Camden Council which enables an open and robust debate to take place about any particular problem. If Mr Mustard finds something wrong, it generally gets put right.

In this case after Mr Mustard investigated the legality of the double yellow kerb marks which he felt ceased exactly where the mark you see is in the photo (and which prohibits waiting {parking} by blue badge holders) it turned out that Anglers Lane (in Kentish Town NW5, Nando's is on the corner) had been omitted from the Traffic Management Order.

Accordingly Mr Mustard saw Miss G's PCN cancelled and a promise that no further PCNs for code 02 (parked or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force) would be issued until the Traffic Management Order was corrected. So far, so fair.

Mr Mustard then asked if all other similar PCNs issued in recent years would be refunded, clearly there weren't going to be many. The answer was:

Our search identified a very few PCN’s (in single figures) issued at this location over the years. Problem was they were all so long ago that for data protection reasons we had already get rid of the details of the individuals concerned and in any case as the payments they had made were by card we would have been unable to refund onto the cards used as these would have expired.

Mr Mustard can see that refunding in such a situation is a challenge but Camden Council haven't said they won't refund, only that they don't know who to refund. OK, let's help them.

If, therefore, you are one of the people who received a code 02 PCN from Camden Council in Anglers Lane in the last 6 years, you should approach the council for a refund and supply proof of the PCN and of your payment (if available, but the council will know if you paid or not). If you don't have the PCN give the council your vehicle registration details, they can check back. The phone number is 020 7974 4444.

Yours frugally

Mr Mustard