Two points. Mr Mustard sent what amounts to a stage 1 complaint to the parking department which they managed to answer (not satisfactorily as that is why Mr Mustard wrote a follow up.
Now that Mr Mustard has mentioned the magic word 'Ombudsman' a letter sent to the parking department at the Civic Centre has to be re-sent to the Complaints department at, wait for it, the Civic Centre. This just makes the parking department look obstructive and idiotic.
Mr Mustard is now posting off the repeated complaint to Complaints and added a complaint about the behaviour of the parking department.
His first complaint was that having left a 2016 ticket to rot they can't suddenly, after 2 years of inactivity, register it as a debt at the Northampton County Court. There is an assumption that an enforcement authority will exercise its powers with reasonable expedition.