There may be trouble ahead

Mr Mustard receives a pension from the London Stock Exchange. It is only a modest sum, not even enough to keep him in red wine, but he still likes to receive it in the correct sum and on time. Today in his post he received a long letter which offered him no comfort whatsoever. Here are some snippets:

Oh dear. Mercer never put a foot wrong so why change them to a notorious supplier?

Mr Mustard doubts that there will be faster response times from a company who had to negotiate a KPI of 20 seconds to answer the phone up to 60 seconds which they still couldn't manage on behalf of Barnet Council. 

So why did you choose Capita? Were they cheaper and did they promise the earth?

 Someone will regret writing this puff piece later on.

We have immediately taken a retrograde service step. Why wasn't this in the contract to be in place from day 1 if Capita are so wonderful?

Translation: We are easily impressed and don't read newspapers or Private Eye.

Mr Mustard confidently expects the change of tax office to be less than smooth.

He will be checking his payslips very carefully.

Yours frugally

Mr Mustard