The apology of the year - by Dart Charge

Regular readers, both of you, lol, will remember the story about the bailiff who put his own self interest before justice and Mr Mustard finished the blog post by saying the payment would turn out to be a loan and so it came to pass.

Mr Mustard's alter ego has made a few lash ups in his time and crafts, even though he says so himself, a fine apology. Well Dart Charge have been superb, they have studied Mr Mustard's complaint and taken it to heart, made a handsome apology, resolved to do better in the future and made a generous compensation payment. There is nothing else you could ask for except the impossible of not making the error in the first place. This is why often Mr Mustard goes to the top of an organisation when there are process errors which management need to fix. Are you reading this Westminster Council, as you received a 3 page missive yesterday, did you not, also about your importunate & unfortunate use of a bailiff.

Marvellous, a technical solution which should be foolproof. A recognition that any recent crossing might slip through but will be swiftly dealt with and direct contact details to assist - the inability to talk to people is one of the problems when automated systems go rogue.

Mr Mustard hopes that the disappointment is about the bailiff's actions as once your car has been clamped and you have to drive your kids to school some distance away you really don't have many options except paying up. Hopefully the bailiff will have to pay something towards the problem he created.

Another heartfelt apology here and a generous payment in compensation. The single mum had to go into overdraft to get the clamp removed so will have incurred some bank charges. Mr Mustard happened to open this apology when he was sat in the waiting area at London Tribunals, it warmed the cockles (he had just won 1 lost 2) of his heart as this was the first time in 5 years of asking that an enforcement authority has realised the damage that their blunders do and has realised it is right and proper to make amends by paying more than a token amount of financial compensation. Most authorities think is enough to cancel a PCN, which just isn't enough. The stress of a wrongful situation is enormous.

The lady in question was rather pleased with the outcome

Even though she lives on a very tight budget the lady in question offered Mr Mustard some money. He declined as he works pro bono (for free), and is fortunate to be comfortable, and he derives the most enormous pleasure from sorting out difficult problems. He merely asked that when she was clearing out clothes and toys which her children have grown out of that she donates them to a North London Hospice shop. Enfield or Winchmore Hill can expect a large delivery soon.

Gosh, the third good news story that Mr Mustard has written in the last month. His readers will both disappear if he carries on like that.

Seriously, Mr Mustard thinks that his years of bashing away at wrongdoing are starting to bear some fruit. Some parking managers go to the trouble of replying to him in minutes and out of hours and that is appreciated.

Only a fool ignores Mr Mustard.

Yours frugally

Mr Mustard