26 September 2017

Barnet Council parking are getting better - at apologising

A good apology is a thing of beauty and Barnet are getting better at them but then they do have to send Mr Mustard quite a few.

Mr Mustard checks the on line balance of every PCN he handles every 10 days or so. When he then sees a balance increase by £8 he knows that, in theory, an Order for Recovery has been issued. It turned out that Barnet had been increasing the balance when they asked the Court to approve the debt registration rather than when the Court responded. He is told that this was due to human error but Mr Mustard thinks it was the way the system was set up.

The event which confirmed that the horse was before the cart was when Mr Mustard, having seen a balance increase by £8, submitted a witness statement in order to get a debt registration cancelled and the TEC (the relevant part of the Court) told him that the PCN had not been registered as a debt. That was a procedural impropriety (blunder) on the part of the council.

You can keep an eye on your Barnet PCN balance here

Note that the fault was down to NSL who are meant to be PCN processing experts. Mr Mustard wouldn't want to deal with amateurs if this is what experts are like. Mr Mustard has been described as a professional lay representative which is, of course, an oxymoron. It is harder to get your contractors to do the right thing than manage your own staff doing it as they are within your sight. This is one of the prices you pay for outsourcing, loss of control.

Yours frugally

Mr Mustard

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