Just before the BAPS conference on 7 July I invited Cllr Longstaff and my other two ward councillors (why do we have three when two don't say much?) to attend as it is vital that public debate takes place about One Barnet if it is to be considered an open and transparent council (which it patently isn't currently).
Cllr Longstaff had a prior engagement and so couldn't attend and he went to the trouble of sending me his thoughts on the matter of One Barnet and it is good to see this one councillor, the Cabinet Member for Safety & Resident Engagement starting to engage in open debate ( his email to me of
July 11 ago was much less engaging ) . I say open debate as he sanctioned the appearance of his response on the Robert Rams blog.
I have now had time to compose a response and all three emails are below. Perhaps this is the start of a proper debate on the £1bn One Barnet outsourcing plan. I have left my real name on the emails for once as One Barnet is a very real question.
From: Derek Dishman
Sent: 03 July 2012 10:39
To: Longstaff, Cllr David Conservative;
Prentice, Cllr Wendy Conservative;
Perry, Cllr Bridget Conservative
Subject: Conference on Saturday 7 July 12noon to 3pm
Dear Councillors
You represent me.
I am planning to attend the conference whose details follow and I am hoping that at least one of you will do the same, even if only for some of the time.
There is huge and growing opposition to the concept and execution of One Barnet (£10m put aside in next year's budget for transformation costs, Ten Million Pounds - what is going on; is value for money being obtained?) and as 3 of the backers of the scheme you need to know what it is that residents don't like rather than take decisions in a vacuum. I do hope to see at least one of you there.
Barnet Council Not For Sale
Barnet Unison & Barnet Alliance for Public Services Special Conference
Saturday 7 July 12-3, The Greek Cypriot Centre, 2 Britannia Road N12
I won't make the start but hopefully will see you later in the afternoon and you can perhaps explain to me, amongst other questions, why exporting jobs out of Barnet is such a good idea (the parking back office is now in Worthing) and why in-house bids have, so far, not been allowed.
Yours sincerely
Mr D R Dishman
Sent: Thursday, July 05, 2012 8:37 AM
To: Derek Dishman; Prentice, Cllr Wendy Conservative; Perry, Cllr Bridget Conservative
Subject: RE: Conference on Saturday 7 July 12noon to 3pm
Dear Mr Dishman,
Thank you for your email.
You're quite right in pointing out that I represent you, but I should point out that I also represent 15,000 other residents in High Barnet.
On Saturday I won't be attending the conference as I'll be at a 60th Wedding Anniversary Party, which has been in my diary for quite some time.
On the points you raise:
The number of jobs 'exported' isn't clear cut. A substantial number of Barnet Council NLBP staff do not reside in the Borough. One might argue that they should, but that would be flouting several laws and limiting our choice of candidates.
When you say 'in-house' bids, do you mean a management buyout or do you mean re-organisation of the internal structure to compete with the outside companies? Would the in-house bid be for the whole of an entity (like DRS) or part of an entity? Would an in-house bid, of whatever kind, have the necessary financial back-up?
As for good ideas: Balancing the budget is a good idea. As a debt collector you must know the perils and heartache that come from unsustainable debt. Ask the Labour representatives, especially former Labour MP, Andrew Dismore, why Labour didn't keep public expenditure inline with tax revenue. Ask Unison why they didn't lobby the government as spending spiralled out of control. Surely someone in the Labour Party or Unison must have realised there are terrible consequences associated with debts accrued to maintain Revenue expenditure? The nation now spends about as much on interest payments as it does on the NHS!
Getting the best possible value for all Council Tax payers is a good idea.
A relentless drive for efficiency is a good idea.
Keeping the Council Tax increases to zero or less than inflation is a good idea. Approximately 80% of Barnet Council expenditure is met through Government funding. The financial consequences of not meeting Government targets are substantial. Several hundred pounds would have had to be added to each Council Tax bill in 2010, followed by inflationary + increases in 2011 and 2012 to maintain services at 2010 levels. The demand for statutory services (1300 extra primary school places in the last three years) is increasing and would have outstripped those inflationary increases in Council Tax bills, see 'Graph of Doom'. Do you think pensioners and struggling families would welcome that? Would anyone welcome it (see K2 tax avoidance scheme)?
I would recommend reading
http://tiny.cc/bewvgw and then reflect on possible options for Barnet. The Barnet Alliance for Public Services stated aim is no cuts to any Council services, Education, Welfare Services or staffing arrangements.
At the conference, with the Barnet Alliance for Public Services aims in mind, consider the 'Graph of Doom' scenario, work out the Council budget and future projections for the next fifteen years, produce a detailed alternative and present it.
On the 18th June you sent out an email championing Sir Terry Leahy on what he had to say about local government management. What you didn't mention is that in his new book, 'Management in 10 Words', he also advocates relentless change in the form of technological and methodological improvement.
He also goes on to say that organisations are terrible at confronting the truth. The Conservative administration at Barnet Council is confronting the truth regarding future demand on statutory services and the amount of money available to pay for it. We have produced a strategy to deal with the issues.
Regards,
Cllr. David Longstaff
Since sending it I have tidied up a couple of minor grammatical errors in the next email.
Friday 20 July 2012 at 22:19
email sent to Longstaff, Perry & Prentice
Dear Councillor Longstaff
Thank you for your email of 5 July. It has taken me a little
while to reply because I also had a party or two to go to and other pressing
matters.
Export of jobs
The number of jobs exported on the NSL contract is clear.
The parking back office is 25 people. Those jobs are no longer in Barnet but in
Worthing as is clear from the address printed on parking tickets, the council
website and from the answer to Cllr Jack Cohen's question at full council a
little while ago. I do know that EU law prevents the council from specifying
where the work is to be carried out and that is one of the disadvantages of the
way in which you have chosen to carry out the tendering exercise. If an
in-house bid had been allowed then it would almost certainly have been the case
that the business would have remained within the borough. There would be more
Barnet people in work and spending their money at local businesses which helps
the borough in general.
Current employee residential locations
I have noticed that the more senior management travel huge
distances to work at Barnet Council. I don't know the situation for junior
staff except for the ones I happen to know personally who are local. There are
disadvantages for the council of employing people from further away. During bad
weather and transport strikes those people are less able to make it into the
office. Always assuming that you have two equal candidates it makes sense to
employ the one who lives nearer. It is the policy that I followed from the early
eighties when I was a credit manager at a business in N11 and for 20 years in
my own office in High Barnet. Staff who have to travel in from places like
Peterborough and Southampton are not going to be as perky as those who have
caught a local bus to work. The council has had a parking space problem at
NLBP; that also would have been alleviated by having more local employees who
could walk, cycle or use the bus.
In-house bids
I have no fixed view on the form that an in-house bid could
have taken. What I do know is that for parking enforcement, Customer Services
(NSCSO) and Development & Regulatory Services (DRS) the only option that
has been presented has been to out-source. Staff were never allowed a chance to
compete. This limitation was foolish. One usually finds that the staff actually
doing the job know more about the way in which the department runs than the
management do. If they had been allowed to bid they could have presented an
alternative costing against which to measure the bids of BT, Capita or EC
Harris. The way in which services have been bundled together in the cases of
NSCSO and DRS are by their very structure impossible for the staff to bid
against as they bundle together a large number of disparate services across
directorates which make absolutely no sense from a business standpoint. They
are also going to lead to double handling of enquiries. Is your enquiry about
council tax a level 1 or a level 4 enquiry? The customer does not know. They
will get in touch with either Revs & Bens or Customer Services and may well
want the other one.
As an example of senior management knowing less than their
staff I cite Bill Murphy the town hall tax dodging Assistant Director of
Customer Services and Libraries. He told Lord Palmer, at the last Audit
Committee that people could telephone Customer Services to contest a parking
ticket. Absolute codswallop. Any appeal has to be in writing to a Worthing
address or completed on-line on the council website.
Currently the staff are very unhappy. One has said to me
that he objects to being treated like a commodity. If you had allowed an
in-house bid on a level playing field and the in-house bid came in 5% higher
and so did not win at least the staff would feel happy that they had received a
fair hearing and accept the loss with good grace "The better man won on
the day". Instead they feel betrayed. Is it any wonder that staff are
leaving in droves to join other councils with less crackpot ideas than One
Barnet.
As to financial backup, if the services had been split up
into smaller bundles then each one would need less funding and this would be
available to small companies with a guaranteed income stream as they would
have. Thanks to quantitative easing there is a glut of money available for
small businesses to borrow.
Balancing the budget
I agree that everyone must live within their means. I am not
a member of the Labour party. I do not propose to ask Mr Dismore anything at
all unless it relates to his role as my assembly member. I voted for him
because he wasn't Brian Coleman (I am sure that does not need any further
explanation).
Unison
I am not a member of a union. I cannot speak for Unison. I
do know that John Burgess wants to have a dialogue with the leader about One
Barnet, but somehow Richard Cornelius cannot seem to set a diary date.
Value for money and efficiency
I agree that obtaining the best value for money for council
tax payers is a good idea. MetPro's services were procured without proper
procedures being followed. When finally the council was forced to stop using
them because of our scrutiny and the fact they also went bust, and the council
managed to trade with a phoenix company, the contract was let and Blue 9 were
better value. The history of procurement at Barnet Council is not a happy one.
The pricing problem with MetPro (leaving aside the CRB & SIA problems) was
that their price was not tested against the competition. In the case of One
Barnet projects the prices are only coming from large private sector companies.
The value for money should be established by working out the true costs of the
department or section concerned and then testing it against an in-house bid, a
joint venture with one or more other local authorities, a public-private
partnership and an ALMO and then you would have a true cost-benefit analysis.
Two multi-nationals competing are not likely to enter a fight to the death for
the business. I expect that the same bidders keep meeting at many local
authorities and may be quite friendly with one another and not inclined to cut-throat competition (without suggesting that any illegal collusion is occurring
you understand). The staff move around a finite number of large companies such
as Capita, BT and iMpower and the council employs senior management who have
previously worked for these companies or have moved on to work for them. It
isn't open and transparent. The declarations of interest by senior officers on
the NSCSO and DRS contracts are feebly worded, issued rather late on in the
project and not sufficiently numerous.
Efficiency: Have you enquired how NSL are doing on the
parking contract? I have been following the success and failure rate at PATAS (
Parking and Traffic Appeals Service ) and despite it now being more than 11
weeks since they took over the paperwork that is necessary to argue the
council's case is still not arriving at PATAS in the vast majority of cases. I
have written a blog post about that
here.
Imagine you had a clean sheet and were creating an
organisation to provide services like bin collection, parking control,
recycling, social care, schools, parks, street lighting, libraries etc to local
residents. Would you create an organisation that had:
63 policy makers, people who put themselves forward and who
don't have to have any qualifications to do the job and who get £1.2m between
them. Some of them are powerless as the 63 are organised in tribes and the
tribe with less numbers gets left in the cold.
95 senior management to carry out the policies who are
collectively paid £9.5m (see GFC item 6 on 23 April 2012)
A firm of consultants ( Agilisys/iMpower ) paid £2.1m (in
the year ended March 12 per the over £500 spending lists)
A number of Boards: so far I have found Barnet Partnership
Board which meets twice a year and 6 other Boards which meet 6 times a year.
There may be others.
Now I would think that you could all happily talk amongst
yourselves for the whole year, be very busy in meetings and not achieve much,
don't you agree?
No-one with any sense would organise municipal functions
that way. I think you were at the meeting of Cabinet on 17 July when the Leader
himself complained about the chart at Appendix 1 of the report on safeguarding
children. He wanted simpler charts and presumably simpler structures. There is
bags of room for a ruthless drive for efficiency as it would be hard to imagine
a less efficient structure than the current one. Your fellow councillor Hugh Rayner has also
suggested the KISS principle; Keep It Simple Stupid and it is one of the most
sensible things he has ever said.
Council Tax increases in the range of zero to inflation
I half agree with you, not the freeze but the 2.5% increase.
I know that central government were adding extra grants to councils who froze
council tax for the last 2 years but not all councils were convinced it was a
good idea. I was not. Holding prices down artificially will end up with a
sudden large increase which people will find harder to budget for. It doesn't
hurt the poorest in society as they receive benefits which will take account of
the increase. I would much rather pay a 2.5% increase each year (per the BBC
website inflation is 2.4 to 2.8% at the moment depending on whether you refer
to RPI or CPI ) than three lots of 0% and one of 10% (and it was the extreme
increase in car parking permit prices of 150% which set me off down the road to
blogging - blame Brian Coleman and his colleagues of the time who failed to
rain in his policy excesses). I do of course expect my money to be wisely spent
and I don't think it is. I see from the Finance & Business Planning Process
for 2013 to 2016 report presented to cabinet on 17 July that increases of 2.5%
are planned for the entire period. Now all that remains is to spend it in the
right way.
The awfully named "Graph of Doom"
The head of Age UK in Barnet asked the Leader not to use
that phrase as it denigrates the elderly who still have a lot to contribute but
I do know which graph you mean (she said the phrase was deeply inappropriate
and offensive).
Here is the content of an email I sent to another blogger at
the time.
It is the most stupid graph I have even seen.
Even the journalist says
The graph should not be taken too literally: by making no
provision for Barnet's anticipated rise in income through regeneration schemes,
for instance, it overstates the bleakness of the outlook.
and here is my comment from the Guardian website
The horribly named graph of doom ignores many parameters.
Use your commonsense; income stagnant for the next 20 years, how unrealistic is
that?
There is an important debate to be had and the increasing
cost of care is going to escalate due to demographics but this chart should
have come with a health warning. The council themselves say it was to stimulate
debate; a pity that a health warning was not applied to the slide at the time
(please do that to future non-factual slides Barnet Council)
Now that the council has decided to increase council tax by
2.5% for 3 consecutive years the graph will look markedly different.
The graph was used unaltered in the Finance & Business
Planning Process for 2013 to 2016 report on 17 July and income is shown as
static. The graph was out of date. I note the following at para 9.3.1
Modelling has been undertaken to
understand the impact of growing demand on the council’s budget resulting from
demographic change, taking into account a range of factors including population
increase, inflation and likely legislative changes.
Well, the effect of inflation on income has not been taken
into account. The effect of a future increase in the number of buildings in the
borough has not been taken into account which will bring with it an increase in
the population of council tax papers and hence more income.
As modelling goes this was pretty poor. I don't deny that
there are increasing elderly and young and the demographic change is something
that needs to be addressed. I am not in favour of steadily concreting over the
borough and building rabbit hutch flats. I think the Leader said the same about
flats during the Boris Talks event at the Peel Centre.
Alternative budget
I would love to have the time to plough through every item
of spending of Barnet Council but that is the first problem. I am already
fairly fully occupied. Blogging occupies the spare time that I don't have, I
have a very full social life and work 80% of a full week on the first business
and also have a second business which sometimes occupies 40%. I wish it wasn't
necessary to blog but until Barnet become the "boring Council" i.e.
everything they do is tickety boo and sensible I will continue. The other
problem is that the council hate giving me information. For proof, take a look
at
this
blog post. Barnet Council wouldn't let me see the content of an invoice
from London Councils that London Councils themselves supplied within 3 working
hours of being asked.
Terry Leahy
I agree with relentless technological change and
methodological improvement.
Pay-by-phone parking seems an obvious technological change
to mention. I agree with it. Don't get too excited yet. I agree with it as a
choice of payment. Its use will slowly increase with time as the number of
mobile phone users increases. As a choice, along with credit card on the spot
and cash and vouchers, it would have worked. Brian Coleman unfortunately went
for the big bang approach, ripped out all parking meters and left almost no other
possibility of paying for people who do not have a mobile phone or a bank card.
This discriminated against the poor, the elderly, those with basic bank
accounts, and those people who don't like their credit card details held by
faceless corporations possibly in India and other countries far far away. My
own credit card was recently cloned by someone abroad and it is a nuisance to
sort out.
Barnet Council has some ridiculously out-of-date practices.
How do they compile their statistics about customer correspondence standards.
Well, the guide given to all staff recently, entitled "Think Customer",
says on page 7, the page about email "make sure you log every email you
receive using CRM / your department's email spreadsheet which has been created
for this purpose". Does a
departmental spreadsheet and a Customer Relationship Management package
together sound like the best methodological system to you because it certainly
doesn't to me. If the council answered everything as fast as London Councils do
it wouldn't need to measure the speed of response at all which would free up
hundreds of hours of staff time. How many other administrative tasks does the
council undertake that it could usefully scrap?
Confronting the truth!
Oh you do make me laugh. Truth is that three quarters of
respondents were against parks being hired out for private parties. Result. They will be. The truth counts for nothing at Barnet Council.
Yours sincerely
For contrast we need to take a look at the
BetterBarnet website (you can use this website to email your 3 ward councillors directly and easily) where we will find the recent spartan responses of Cllr Maureen Braun to one of her constituents Adam Langleben who happens to be a keen member of the Labour party. If you are a member of the ruling conservative group of councillors who are trying to foist the £1bn One Barnet programme onto residents for the next 10 years then your defence of the programme needs to be more robust, especially to a Labour party member.
If it is the best thing for Barnet shouldn't every conservative councillor be out there at every opportunity telling residents how absolutely wonderful it is?
What does the fact that they don't and they haven't these last three years tell you about One Barnet. The silence speaks volumes.
If Mike Freer MP is reading this then could I just remind him that he promised me his explanation of One Barnet a few weeks ago and now that the parliamentary recess is upon us hopefully he will have time to write it.
Yours frugally
Derek Dishman aka Mr Mustard
