tag:blogger.com,1999:blog-4189021335579222470.post7042634972865151461..comments2024-03-15T09:19:54.968+00:00Comments on Mr Mustard (mrmustard@zoho.com): new Haringey Council policy - mess Mr Mustard aboutMr Mustardhttp://www.blogger.com/profile/12522242686839965655noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-4189021335579222470.post-11222657163084661912015-07-16T12:53:34.930+01:002015-07-16T12:53:34.930+01:00Unlike Fras, I've had mixed experience of Hari...Unlike Fras, I've had mixed experience of Haringey Parking Service in the past. Including some helpful responses and contact with senior staff who were committed to solving problems and not simply making an even bigger - and probably unlawful - surplus on the Parking Account. (I wouldn't be surprised if this is the expectation of the people now "leading" Haringey Council. <br /><br />But what Mr Mustard describes is very disappointing. I hope it shows no more than an inexperienced member of staff. Someone who can't use the correct spelling of "Dishman". And it seems, who doesn't understand that council staff benefit by listening and learning from members of the public. <br /><br />Especially if like "Mr Mustard" they are well-informed, thoughtful, and have a keen sense fair play. And if what they say usually makes good sense and can help Haringey to improve its service and systems. Provided they consider his comments and observations with an open mind.<br /><br />Sadly many parts of Haringey Council demonstrate a culture which I call a "101 Council". This has three linked features which have steadily worsened over the past three years. First, lack of organisational learning - intensified by staff turnover and temporary consultants. Second: poor customer service. Third: an apparent belief that there are usually at least 101 reasons why residents are wrong.<br /> <br />Haringey has "form" with courts and judges for screwing-up. And here they go again: risking further reputational damage by ignoring basic principles of Natural Justice and a Fair Hearing, not realising that it's reasonable for someone to be represented by their chosen advocate or "friend" in a legal process.Alan Stantonhttps://www.flickr.com/photos/alanstanton/noreply@blogger.comtag:blogger.com,1999:blog-4189021335579222470.post-38697543865467362222015-07-13T22:35:48.672+01:002015-07-13T22:35:48.672+01:00Clearly bovine stupidity guarantees one a job in H...Clearly bovine stupidity guarantees one a job in Haringey Council parking department !!Frasnoreply@blogger.com